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Brilliance Subaru - Service Center
Elgin, IL
224 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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224 Reviews of Brilliance Subaru - Service Center
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June 19, 2022
Brilliance Subaru is a step above other large auto dealerships, providing a minimal pressure sales experience. The service department is also a step above most service centers. dealerships, providing a minimal pressure sales experience. The service department is also a step above most service centers. More
by MattM
June 10, 2022
Love the convience of keeping my Outback in top notch performance provided by the service dept checklist. It's such a feel good knowing that everything is running properly since I just crossed 100,000mi. performance provided by the service dept checklist. It's such a feel good knowing that everything is running properly since I just crossed 100,000mi. And, again yesterday, they thought it would be 90min for service changing out brake fluid etc ...I was out in 45min. Thank you! More
by LAP
Employees Worked With
June 03, 2022
This is a dealership you can count on to always have your back. The staff is certain to make you and your automobile a priority and have you back on the road ASAP. Highly recommended! back. The staff is certain to make you and your automobile a priority and have you back on the road ASAP. Highly recommended! More
by lg49
May 24, 2022
Service was great. Lisa very personable and friendly and helpful. Waiting area clean and neat. Lisa very personable and friendly and helpful. Waiting area clean and neat. More
by kaelab3
Employees Worked With
April 08, 2022
Service was as expected actually finished ahead of schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable More
by gerrysmith
March 26, 2022
Clean and relaxed. The sales department is not pushy and explains the reasons behind the suggested service The sales department is not pushy and explains the reasons behind the suggested service More
by Big Daddy
Employees Worked With
March 19, 2022
Good communication through warranty repair process. Timely work and explained various repair options not covered by warranty Timely work and explained various repair options not covered by warranty More
by Rkrupp
Employees Worked With
January 28, 2022
My service advisor was Kim and, as always, she was very friendly and professional. She even had a loaner for me at the last minute. The work was performed up to spec and I am very happy. friendly and professional. She even had a loaner for me at the last minute. The work was performed up to spec and I am very happy. More
by Chris B
Employees Worked With
Kim
January 28, 2022
Car price and trade value sent me away. Becomes unaffordable unless there is a real change thru negotiation that doesn't all work against the customer getting an exceptional offet. unaffordable unless there is a real change thru negotiation that doesn't all work against the customer getting an exceptional offet. More
by rojacoco
Employees Worked With
offer. Kim In service, Ed Troike in sales. Never met the finance person.
January 26, 2022
Lisa was terrific! Very personable, we discussed the reason for the visit , getting car ready for a long drive shortly and an oil change. She made sure that the proper information was given to the mecha reason for the visit , getting car ready for a long drive shortly and an oil change. She made sure that the proper information was given to the mechanic and then took the time to review the mechanics report and the car is ready for the road. Good Job! Lisa is a keeper! More
by Bob
Employees Worked With
