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Brilliance Subaru
Elgin, IL
435 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 435 reviews
July 15, 2023
Always professional an very courteous I never wait long at all I love that they offer good quality coffee while we wait at all I love that they offer good quality coffee while we wait More
by rago936
July 13, 2023
Wonderful experience with first service, as expected after having a great experience with my vehicle purchase (thank you Jason, Jim and Chad). Even when I called to make appointment and then to confirm, after having a great experience with my vehicle purchase (thank you Jason, Jim and Chad). Even when I called to make appointment and then to confirm, everyone was super nice. Thank you to Lisa, and the gal that was at the waiting area desk (she deserves credit, too - don't see her listed). Being so dog-friendly and engaged with the community is a plus as well - nice to see. With all the competition out there, this all definitely matters. Will continue to make the extra drive for future service! More
by bamonier
Employees Worked With
June 14, 2023
The staff was friendly and efficient and I liked the waiting area for customers. It was not a very long wait to get an oil change. waiting area for customers. It was not a very long wait to get an oil change. More
by mildred184
June 07, 2023
Impressed with their service. Did a thorough job checking what was needed, and were honest in their assessment of the problem. Did a thorough job checking what was needed, and were honest in their assessment of the problem. More
by millards
Employees Worked With
May 27, 2023
Another good oil & filter change and tire rotation appointment for our Subaru Outback. Lisa took great care of me and I was out in under an hour. I'm always impressed with how pretty and clean the ser appointment for our Subaru Outback. Lisa took great care of me and I was out in under an hour. I'm always impressed with how pretty and clean the service area is. They partner with Anderson Humane Shelter too, where both our cat and dog were adopted. Thank you! More
by oraclejulie
Employees Worked With
May 20, 2023
Friendly, helpful, always a great experience in the service department at brilliance subaru. Thank you. service department at brilliance subaru. Thank you. More
by sjtol469
May 18, 2023
This is our 2nd vehicle from Brilliance Subaru. Scott was our sales rep and did a wonderful job going over everything. We left very pleased. Scott was our sales rep and did a wonderful job going over everything. We left very pleased. More
by Herman
Employees Worked With
Scott Hembrough
May 16, 2023
Adam was very pleasant and helpful. I liked that he was smiling and friendly. He also sent me a text so that I could ask additional questions while the service appointment was going o I liked that he was smiling and friendly. He also sent me a text so that I could ask additional questions while the service appointment was going on. More
by mbianchi1
Employees Worked With
