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Brilliance Subaru
Elgin, IL
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 429 reviews
May 27, 2023
Another good oil & filter change and tire rotation appointment for our Subaru Outback. Lisa took great care of me and I was out in under an hour. I'm always impressed with how pretty and clean the ser appointment for our Subaru Outback. Lisa took great care of me and I was out in under an hour. I'm always impressed with how pretty and clean the service area is. They partner with Anderson Humane Shelter too, where both our cat and dog were adopted. Thank you! More
by oraclejulie
Employees Worked With
May 20, 2023
Friendly, helpful, always a great experience in the service department at brilliance subaru. Thank you. service department at brilliance subaru. Thank you. More
by sjtol469
May 18, 2023
This is our 2nd vehicle from Brilliance Subaru. Scott was our sales rep and did a wonderful job going over everything. We left very pleased. Scott was our sales rep and did a wonderful job going over everything. We left very pleased. More
by Herman
Employees Worked With
Scott Hembrough
May 16, 2023
Adam was very pleasant and helpful. I liked that he was smiling and friendly. He also sent me a text so that I could ask additional questions while the service appointment was going o I liked that he was smiling and friendly. He also sent me a text so that I could ask additional questions while the service appointment was going on. More
by mbianchi1
Employees Worked With
April 23, 2023
Great service department! Quick and easy service appointment. They had to order parts and I was quickly advised when they came in. Quick and easy service appointment. They had to order parts and I was quickly advised when they came in. More
by Chrisdeacy
April 23, 2023
Quick, thorough, friendly, comfortable, clean and they love dogs! I always love the service I receive. love dogs! I always love the service I receive. More
by bbholmes1
Employees Worked With
April 09, 2023
Kim was awesome! ! Had two vehicles in fir routine service and she kept we undated on any issues. Got I and out in 3hrs tostada ( two vehicles). Fantastic!!! Bought b ! Had two vehicles in fir routine service and she kept we undated on any issues. Got I and out in 3hrs tostada ( two vehicles). Fantastic!!! Bought both vehicles at Brilliance, will return again. More
by dgonatas
Employees Worked With
March 31, 2023
Everyone is friendly, the dealership is clean and welcoming, and the work is performed in a timely manner. welcoming, and the work is performed in a timely manner. More
by mhuber
Employees Worked With
March 27, 2023
Lisa, in Service, was friendly & knowledge. Explained what wd be done with oil change, tire rotation, & inspection. This was also done upon completion. I feel safe in my car. I did not purcha Explained what wd be done with oil change, tire rotation, & inspection. This was also done upon completion. I feel safe in my car. I did not purchase my 2015 Subaru at Brilliance, but I have been using their Service for many years. More
by sue.morrison
Employees Worked With
March 09, 2023
I believe a service department is the heart of a dealership and the base of repeated customers. Brilliance Subaru's service department is a very professional department that goes over the work that dealership and the base of repeated customers. Brilliance Subaru's service department is a very professional department that goes over the work that is needed and the work that is done. They keep you updated on the status of your car's repair. It truly is a reflection on the dealership which is "Brilliance" More
by jnippert
Employees Worked With
