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Brilliance Subaru
Elgin, IL
435 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 435 reviews
September 12, 2023
Attentive and informative service staff that explained what my car will need in the future as well as what was done at this service. what my car will need in the future as well as what was done at this service. More
by Diane
August 31, 2023
Adam M. and the parts/service team were super helpful in preparing and scheduling my vehicle's recent repair. Adam also made sure everything ran smoothly for and the parts/service team were super helpful in preparing and scheduling my vehicle's recent repair. Adam also made sure everything ran smoothly for me on the day of the reapair. Keep up the good work! More
by SherryB
Employees Worked With
August 29, 2023
We had an excellent experience purchasing our first Subaru. Working with the sales department was excellent. Subaru. Working with the sales department was excellent. More
by mcasper1250
August 23, 2023
Brilliance has yet again surpassed our expectations! We had an odd but critical electrical/battery problem bco StarLink, and in order to keep our car safe with the other safety features, they fixed the We had an odd but critical electrical/battery problem bco StarLink, and in order to keep our car safe with the other safety features, they fixed the problem without charge. They provided me with a loaner car for 5 days, which was great too! This is why we keep buying Subarus, but more importantly why we keep coming back to Brilliance. More
by jaineenkelley
Employees Worked With
August 23, 2023
Getting my car serviced at at the dealer was the greatest experience of my life. experience of my life. More
by Dsaper
Employees Worked With
August 08, 2023
The service visit went very well. My wait time was minimal, and everyone was focused, professional and very personable. My wait time was minimal, and everyone was focused, professional and very personable. More
by mjdickson
Employees Worked With
August 04, 2023
Very personable, Easy to talk with. No pressure sales, explained everything clearly, finance was clear and easy to deal with. Sales and management staff was casual but professional. No pressure sales, explained everything clearly, finance was clear and easy to deal with. Sales and management staff was casual but professional. Great experience. More
by Stormyboy
July 28, 2023
New relationship with this dealer. So far, so good. Communications, quote, billing, and service was excellent. So far, so good. Communications, quote, billing, and service was excellent. More
by tedg
Employees Worked With
July 27, 2023
Very disappointed in his lack of professionalism, and handling of errors that happened with repair. Been going to this dealership for 6 years. Have had positive experiences in the past. No accountabi handling of errors that happened with repair. Been going to this dealership for 6 years. Have had positive experiences in the past. No accountability, manners or solutions. Not going back . More
by durante882003
Employees Worked With
July 20, 2023
This was by far our best experience at a dealership. Jay and Jason made the purchase and financing easy and answered all our questions. We purchased our previous Subaru from a different dealer and they Jay and Jason made the purchase and financing easy and answered all our questions. We purchased our previous Subaru from a different dealer and they aren’t in the same league as Brilliance. We will be returning for our service needs and future purchases. More
by rjones60106
