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Brilliance Subaru
Elgin, IL
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 429 reviews
August 04, 2023
Very personable, Easy to talk with. No pressure sales, explained everything clearly, finance was clear and easy to deal with. Sales and management staff was casual but professional. No pressure sales, explained everything clearly, finance was clear and easy to deal with. Sales and management staff was casual but professional. Great experience. More
by Stormyboy
July 28, 2023
New relationship with this dealer. So far, so good. Communications, quote, billing, and service was excellent. So far, so good. Communications, quote, billing, and service was excellent. More
by tedg
Employees Worked With
July 27, 2023
Very disappointed in his lack of professionalism, and handling of errors that happened with repair. Been going to this dealership for 6 years. Have had positive experiences in the past. No accountabi handling of errors that happened with repair. Been going to this dealership for 6 years. Have had positive experiences in the past. No accountability, manners or solutions. Not going back . More
by durante882003
Employees Worked With
July 20, 2023
This was by far our best experience at a dealership. Jay and Jason made the purchase and financing easy and answered all our questions. We purchased our previous Subaru from a different dealer and they Jay and Jason made the purchase and financing easy and answered all our questions. We purchased our previous Subaru from a different dealer and they aren’t in the same league as Brilliance. We will be returning for our service needs and future purchases. More
by rjones60106
July 15, 2023
Always professional an very courteous I never wait long at all I love that they offer good quality coffee while we wait at all I love that they offer good quality coffee while we wait More
by rago936
July 13, 2023
Wonderful experience with first service, as expected after having a great experience with my vehicle purchase (thank you Jason, Jim and Chad). Even when I called to make appointment and then to confirm, after having a great experience with my vehicle purchase (thank you Jason, Jim and Chad). Even when I called to make appointment and then to confirm, everyone was super nice. Thank you to Lisa, and the gal that was at the waiting area desk (she deserves credit, too - don't see her listed). Being so dog-friendly and engaged with the community is a plus as well - nice to see. With all the competition out there, this all definitely matters. Will continue to make the extra drive for future service! More
by bamonier
Employees Worked With
June 14, 2023
The staff was friendly and efficient and I liked the waiting area for customers. It was not a very long wait to get an oil change. waiting area for customers. It was not a very long wait to get an oil change. More
by mildred184
June 07, 2023
Impressed with their service. Did a thorough job checking what was needed, and were honest in their assessment of the problem. Did a thorough job checking what was needed, and were honest in their assessment of the problem. More
by millards
Employees Worked With
