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Brilliance Subaru

Elgin, IL

Overview
Employees
Reviews
Vehicles
4.9
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 429 reviews

March 27, 2024

Very personable folks and quick thorough service. Al questions were answered i depth and courtiosly. More

by Bschwemler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Brilliance Subaru responded

Bschwemler, Thank you very much for the 5 star review. We really appreciate the business and we look forward to seeing you next time. Jim DaLuga General Manager

March 22, 2024

The staff was very helpful and friendly. The best experience I’ve had in purchasing a new car. Honest and not pushy. I highly recommend this dealership More

by Davehuck1981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2024 -

Brilliance Subaru responded

Dave, Thank you very much for the 5 star review and purchase from Brilliance Subaru. I am glad that you had a great experience at our dealership. We look forward to giving you the same 5 star service when you return for maintenance. Jim DaLuga General Manager

March 05, 2024

Every time I come in for service I am treated with respect and answer my questions . More

by placenciaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Brilliance Subaru responded

placenciaj, Thank you very much for the 5 star review. I am happy to hear that you are pleased with our Service Department and we look forward to your next visit. Jim DaLuga General Manager

March 02, 2024

Very friendly, low key, and no pressure. Vehicle was ready on time and it looked like new (it was used). More

by N9CO
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pagnotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Brilliance Subaru responded

N9CO, Thank you very much for the 5 star review and purchase from Brilliance Subaru. Your business is much appreciated and we look forward to seeing you down the road for your service needs. Jim DaLuga General Manager

February 29, 2024

Knowledgeable, courteous, thorough. They explained everything along the way. Dealership is clean and well organized. More

by Justlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Brilliance Subaru responded

Justlou, Thank you very much for the 5 star review and feedback, your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

February 01, 2024

The service department always provides exceptional service and today was no exception. Kim was very attentive and cheerful and made the visit an enjoyable one. I would recommend this dealership and ma More

by dick1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
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Feb 04, 2024 -

Brilliance Subaru responded

Dick, Thank you very much for the amazing review! We really appreciate your loyalty to our dealership and we look forward to your next visit. Jim DaLuga General Manager

January 31, 2024

Outstanding customer service and attention to detail. Kimberly is so professional and knowledgeable, she's truly an asset for the company. More

by mikebachal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Winchell
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Feb 04, 2024 -

Brilliance Subaru responded

Mikebachal, Thank you very much for the wonderful review and feedback regarding your experience with Kim. Kim has done an amazing job since we opened the Express Service department and we are grateful for your business. Jim DaLuga General Manager

January 26, 2024

Everyone was courteous and competent. Arrived at the designated time of the appointment, and no waiting time was involved. Very happy with the service. More

by mini
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2024 -

Brilliance Subaru responded

Mini, Thank you so much for the 5 star review and feedback. We value your business and look forward to seeing you next time. Jim DaLuga General Manager

January 26, 2024

I was pleased they were able to fit me in the same day service people very friendly, took care of the problem, right away and love the fact they have loaner cars More

by Aszymski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2024 -

Brilliance Subaru responded

Aszymski, Thank you very much for the 5 star review. We appreciate your loyalty to Brilliance Subaru and we look forward to your next visit. Jim DaLuga General Manager

January 20, 2024

I did not have an appt but they were able to diagnose a serious issue. I could not leave without it getting fixed. They got me a loaner car. The repair was done by 7 pm. I returned the next day to get my c More

by Eloise1255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2024 -

Brilliance Subaru responded

Eloise, Thank you for the 5 star review, I am glad that we were able to get your car fixed and down the road safely. See you next time. Jim DaLuga General Manager

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