Brilliance Subaru

Great leasing experieince! The sales staff was friendly, knowledgeable, and professional. I could not have asked for a better leasing experience. They went out of their way to The sales staff was friendly, knowledgeable, and professional. I could not have asked for a better leasing experience. They went out of their way to locate the exact vehicle that I wanted. The vehicle was ready for delivery when promised. Would definitely do business with this dealership in the future. More

A Wonderful Place to Buy a Car In April 2015, I came into look at the Subaru Legacy and ended up buying it. I hadn't bought a car since 2003 so I was a bit nervous about purchasing In April 2015, I came into look at the Subaru Legacy and ended up buying it. I hadn't bought a car since 2003 so I was a bit nervous about purchasing a new car but they made everything easy. I purchased a new Subaru Legacy (6 cylinder) which is very hard to come by. So many of the dealerships only carry Legacy's that are 4 cylinder and I wanted a 6 cylinder. It just so happened that Brilliance Subaru had one on the floor. I live 45 minutes away from Brilliance but it was definitely worth coming out to Elgin for my car. This was the greatest experience I have had buying a car! They were so thorough and helpful describing and showing us the features of our car. Plus, we brought our dog with us and everyone was wonderful. Our dog played at the dog park adjacent to the dealership and when she came in they had water and treats for her. I have been in once for a recall and am making an appt today for a second recall. The service department is very clean and you get excellent service. Just recently I received a notice from Cook County saying that I owed the county for taxes because of my car purchase. Mind you this is a year later but I thought I had paid for the taxes for Cook County when I bought the car so I called the Finance Department and they confirmed that I had paid the taxes. They said I should send the letter to them and they would take care of it. Brilliance Subaru is a great dealership. I can't say enough about them. More

Exceptional service at Brillance Subaru I came in for a recall repair on my 2016 outback and received excellent service from the assistant service manager (Derek Thomas) and the technician w I came in for a recall repair on my 2016 outback and received excellent service from the assistant service manager (Derek Thomas) and the technician who worked on my car (Angelo G.). In addition tot he mandated repair I asked to have a noise in the transmission at low speeds checked out. Angelo took me for a ride in my car so that I could explain the noise which he determined was normal for the CVT transmission. He seemed very honest and straight forward so I accepted his assessment More

Great Car Buying Experience Bought a 2016 Outback and the whole process was over the top. I have purchased many new cars and this was, by far, my best experience. Dan Pagnotta, Bought a 2016 Outback and the whole process was over the top. I have purchased many new cars and this was, by far, my best experience. Dan Pagnotta, Joe Gunther and Jim DaLuga were a pleasure to deal with and in a matter of 15 minutes, we had a deal. The car came in a week early and when I picked it up, it was clean as a whistle. Delivery was spot on and I am enjoying what appears to be the best car I have ever driven. I also drove to Lafayette, IN. to tour the plant where the car was made. It was an extremely impressive facility. Oh. and thanks to Joe Gunther for helping me out with touch up paint. Thanks Dan, Joe and Jim. You did your dealership proud. More

Great Experience!! This was the greatest experience I have had buying a car! Ed was so thorough and helpful describing and showing us the features of our car. Jason in t This was the greatest experience I have had buying a car! Ed was so thorough and helpful describing and showing us the features of our car. Jason in the finance department was also very helpful describing the protection programs they offer. More

wonderful experience! Just walking in the door was a nice experience. We were greeted warmly and Ed, who walked us through the whole experience was helpful beyond words. Just walking in the door was a nice experience. We were greeted warmly and Ed, who walked us through the whole experience was helpful beyond words. I got an education on the car I was interested in and when we went out to try out the car, Ed showed us everything about the car. I felt comfortable with all the features and options on the vehicle. He explained what I needed to do to take care of the car and get needed future servicing. Ed explained everything and walked us through the sale and everything else we needed to know about the sale and then when we were ready to leave, he went through all the features before we left the dealership. He even introduced us to the the mechanics in the garage.. I want to thank Ed and Brilliance Subaru for a great sale and car! More

friendly dealership I was very apprehensive about going to buy a new car as I haven't bought one in 11 years. I communicated with Lisa over the internet about what I was I was very apprehensive about going to buy a new car as I haven't bought one in 11 years. I communicated with Lisa over the internet about what I was interested in and then went into' the dealership. Ed was very thorough in showing me everything about the vehicle I had chosen, even how to drive it using all the features on the vehicle. He was very patient with me as I was trying to decide what to buy. It was truly a pleasure to work with Ed! I was also impressed with the building. Everything was so nice! I will reccommend Brilliance Suburu to everyone I know who is interested in buying a vehicle!. Thank You! More

Everything was easy, fast and efficient. Buying a new car was never easier, they explained everything about the. Car. The dealership had a wide selection of cars to chose from. Everyone I h Buying a new car was never easier, they explained everything about the. Car. The dealership had a wide selection of cars to chose from. Everyone I have dealt with there was very friendly. More

Helpful Took me to Drs whir my car was on for service and picked me up. Very helpful since I was sick. Big help to me Took me to Drs whir my car was on for service and picked me up. Very helpful since I was sick. Big help to me More

Sabaru Legacy George was a pleasure to work with. He knew a lot about the vehicle and was very helpful in that way. He was not pushy and gave me the space needed to George was a pleasure to work with. He knew a lot about the vehicle and was very helpful in that way. He was not pushy and gave me the space needed to make a decision on my purchase. More