Brilliance Subaru

Crosstrek We had a very nice experience with Rick at Brilliance when we arrived to pick up our car. He was outside to greet us and made us feel valued right fro We had a very nice experience with Rick at Brilliance when we arrived to pick up our car. He was outside to greet us and made us feel valued right from the beginning. He explained the Brilliance philosophy and pointed out the tree outside that was saved from being cut down. We like that kind of commitment to the environment. More

Quality vehicles and a quality dealership I appreciate the comfortable environment and the ease of purchasing my new Impreza. I would recommend Brilliance Subaru to anyone looking for a quali I appreciate the comfortable environment and the ease of purchasing my new Impreza. I would recommend Brilliance Subaru to anyone looking for a quality vehicle and a quality dealership. I look forward to having all my maintenance work done at Brillabce Subaru More

Legacy Purchase I had an excellent experience at Brilliance Subaru. George Heller was knowledgeable on the various Subaru models and followed up with me several time I had an excellent experience at Brilliance Subaru. George Heller was knowledgeable on the various Subaru models and followed up with me several times. I had a few minor issues and George worked with the service department to quickly satisfy all these and make me feel appreciated as a Subaru owner. Thanks for your professionalism George! More

Purchase of Forester We appreciated the customer service, the personal attention, and thorough knowledge of every employee we encountered at Brilliance, especially Ed Troi We appreciated the customer service, the personal attention, and thorough knowledge of every employee we encountered at Brilliance, especially Ed Troike, our Sales and Leasing Associate. More

Super customer service We came to Brillance Subaru and had an awesome experience. We researched the trucks we were interested in and contacted Ed to make sure the vehicles w We came to Brillance Subaru and had an awesome experience. We researched the trucks we were interested in and contacted Ed to make sure the vehicles were still available. By the time we got there from Harvard, IL Ed had the trucks ready for a test drive. After the first test drive Ed had the office working on out trade ins while we finished the test drives. Once we were done Ed had to turn us over to Keith the finish up the deal. We told Keith what we were looking for in price and he left for a moment, came back and had a deal written up exceeding our expectations and we had a deal! The experience was extremely professional and efficient while still being friendly and personable. We went to other dealers prior to Brillance and were disappointed and walked out of the dealers without a deal. It was wonderful to deal with such great professionals as Ed and Keith. We will certainly come back time and time again when we need to purchase our next vehicle. I would highly recommend this dealership and especially Ed and Keith. More

Absolute Standout Service Even though the required service was rather expensive and took a couple of days to perform, the experience was exceptional. I was treated courteously Even though the required service was rather expensive and took a couple of days to perform, the experience was exceptional. I was treated courteously and professionally throughout the whole process from making the appointment, through dropping off the car, and picking the car up. The free loaner car was really nice. The service was performed very well on my vehicle and there was never any pressure to perform extra services. More

Quick appoitment All good except that tar that was supposed to be removed on fender was not. Porter Brandon was great. Took over an hour to determine service needs. All good except that tar that was supposed to be removed on fender was not. Porter Brandon was great. Took over an hour to determine service needs. More

Thank You! Phil and the rest of his team were exceptional. He was available any time I needed him throughout my research phase of purchasing our cars. My husband Phil and the rest of his team were exceptional. He was available any time I needed him throughout my research phase of purchasing our cars. My husband and I both needed cars and Brilliance Subaru is by far the best dealership we have dealt with. We were thrilled with their level of customer service. More

Great Experience I had been searching for a new car for a while. I had been to many dealers and had not been happy. Called the dealership in the morning and Ed calle I had been searching for a new car for a while. I had been to many dealers and had not been happy. Called the dealership in the morning and Ed called us back right away. He was so pleasant on the phone that we drove out that afternoon. We had such a great experience and left with a new car. Everything was set up and thoroughly explained before I left. I appreciated the time and energy that Ed took with us. More

Excellent Service Purchased a new WRX from another dealer and was having alignment issues from the get-go. Went back to that dealer to get an alignment under warranty - Purchased a new WRX from another dealer and was having alignment issues from the get-go. Went back to that dealer to get an alignment under warranty -- only to notice the alignment was never really corrected properly 100 miles later. Decided to go to Brilliance Subaru for two reasons: 1) MUCH closer to home and 2) We purchased a Forester from them very recently and was impressed by not only the sales/financing staff, but also the punctuality & quality of work from the service team's pre-delivery inspection (couldn't say the same about the dealer I purchased the WRX from...). This gave me a good idea of the kind of work they do and made me more confident in Brilliance. Brought the vehicle in on an appointment for the alignment and had a pleasant, professional interaction with Adam Mennella - got checked in and was told it'd be an hour or so. Enjoyed a few cups of water, perused the vehicles on the lot, chatted with Phil Liang (who we purchased the Forester from), and was out of there in under 45 minutes! Alignment was now how it SHOULD'VE been in the beginning and I even got a print out of the pre- and post-alignment numbers (had to poke and prod at the other dealer to get a copy). Went off on my day with a quick turn-around time, complementary car wash, and even more confidence in Brilliance Subaru's service team. I will be returning to Brilliance for the foreseeable future for all my service needs! More