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Brilliance Subaru

Elgin, IL

4.9
435 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 435 reviews

June 03, 2017

Best experience Very knowledgeable. Very helpful. Want you to be pleased and comfortable with your car.. Great experience. Glad to be a part of Subaru family.. E More

by Phyllis123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed T.
May 05, 2017

Outback service Great customer service. Great communication and follow through. Parts were ordered and appointment made work completed in one day. All associates are More

by Mema
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam and the service manager were great. Great communication and follow up
April 23, 2017

Excellent Buying Experience No hassle buying experience. The salesman and sales manager were very helpful and never pressured me from buying a car from them. This is the 8th car More

by Nate
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Liang
April 17, 2017

Sold us a car they didn't have. These guys were so consumed with closing the sale at sticker price they sold us a car they didn't have without ever mentioning that fact. When asked w More

by Thomas M.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales
Apr 17, 2017 -

Brilliance Subaru responded

Thomas, thank you for taking the time to share your experience. I hope that you will contact me personally via my direct line, 224-281-4302. I would like to discuss your situation in greater detail so that I can ensure that we amend our processes accordingly. Jim DaLuga General Manager Brilliance Subaru

March 17, 2017

Great experience buying my 2017 WRX. Ed was fantastic, keeping me up to date on delivery dates, esplaining the vehicle controls and following up to ensure all was wel More

by HowieS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Troike
February 28, 2017

Great experience True professionals who honestly care for their customers, my experience lived up to their excellent reputation. Leased a Subaru Impreza Sport from the More

by jt87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim, Jay
February 03, 2017

Great experience Everyone was very helpful in purchasing my Subaru Outback. Was able to easily do multiple test drives of a couple of vehicle models. Salesperson kep More

by Hollow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Keith Johnson
January 16, 2017

Seamless I was here for a couple of recall issues and my 24,000 mile service. There were no surprises. The waiting room was comfortable and the coffee is decen More

by Bozo1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Captain Kangaroo
January 08, 2017

Service was precise and delivered as promised. The loaner was clean and had a full tank of gas. When I picked up my car it was parked in the lot for easy a More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick
January 06, 2017

Pleasant experience From pulling in to leaving everyone was exceptionaly courteus and helpful,at 7:00 AM. The fellow who checked me in, 7:00 am, Outlined what was to be More

by mpd
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep
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