Brilliance Subaru
Elgin, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Best experience Very knowledgeable. Very helpful. Want you to be pleased and comfortable with your car.. Great experience. Glad to be a part of Subaru family.. E Very knowledgeable. Very helpful. Want you to be pleased and comfortable with your car.. Great experience. Glad to be a part of Subaru family.. Ed was especially attentive to my needs. More
Outback service Great customer service. Great communication and follow through. Parts were ordered and appointment made work completed in one day. All associates are Great customer service. Great communication and follow through. Parts were ordered and appointment made work completed in one day. All associates are friendly and courteous More
Excellent Buying Experience No hassle buying experience. The salesman and sales manager were very helpful and never pressured me from buying a car from them. This is the 8th car No hassle buying experience. The salesman and sales manager were very helpful and never pressured me from buying a car from them. This is the 8th car I've bought (all from different dealership and brand) and this is the best dealer that I've dealt with so far. If you are shopping for a car and is considering a Subaru, I recommend you visit them and see the great experience I'm talking about. More
Sold us a car they didn't have. These guys were so consumed with closing the sale at sticker price they sold us a car they didn't have without ever mentioning that fact. When asked w These guys were so consumed with closing the sale at sticker price they sold us a car they didn't have without ever mentioning that fact. When asked what we were supposed to drive for the estimated 2 weeks we would be without a car? It was suggested to us that we should go rent a car. Mind you they acted like the car was there. Then they told us it would be a day or two. Then it was a week to ten days. Then a couple weeks or so. We asked for our deposit back and bought the car we wanted at another Subaru dealer the same day. Brilliance said the car my wife wanted to buy was not available locally to trade for. We went and bought it 16 miles away and WAY cheaper. Brilliance wouldn't budge from sticker price! More
Great experience buying my 2017 WRX. Ed was fantastic, keeping me up to date on delivery dates, esplaining the vehicle controls and following up to ensure all was wel buying my 2017 WRX. Ed was fantastic, keeping me up to date on delivery dates, esplaining the vehicle controls and following up to ensure all was well. No hastle, no pressure, all round great experience. More
Great experience True professionals who honestly care for their customers, my experience lived up to their excellent reputation. Leased a Subaru Impreza Sport from the True professionals who honestly care for their customers, my experience lived up to their excellent reputation. Leased a Subaru Impreza Sport from them, very happy with the car. More
Great experience Everyone was very helpful in purchasing my Subaru Outback. Was able to easily do multiple test drives of a couple of vehicle models. Salesperson kep Everyone was very helpful in purchasing my Subaru Outback. Was able to easily do multiple test drives of a couple of vehicle models. Salesperson kept me informed as to when my preferred model was in stock, with sale completed shortly thereafter. We have previously used the service department for an older Subaru, and were impressed by that department as well...one of the reasons we purchased the most recent one from Brilliance. More
Seamless I was here for a couple of recall issues and my 24,000 mile service. There were no surprises. The waiting room was comfortable and the coffee is decen I was here for a couple of recall issues and my 24,000 mile service. There were no surprises. The waiting room was comfortable and the coffee is decent. More
Service was precise and delivered as promised. The loaner was clean and had a full tank of gas. When I picked up my car it was parked in the lot for easy a was precise and delivered as promised. The loaner was clean and had a full tank of gas. When I picked up my car it was parked in the lot for easy access. More
Pleasant experience From pulling in to leaving everyone was exceptionaly courteus and helpful,at 7:00 AM. The fellow who checked me in, 7:00 am, Outlined what was to be From pulling in to leaving everyone was exceptionaly courteus and helpful,at 7:00 AM. The fellow who checked me in, 7:00 am, Outlined what was to be done and approximate time to complete, I was waiting for car. Tke waiting area is very nice and stocked with complimentary refreshments. While waiting another man came in and explained items they noticed, wiper blades and leak in one tire, he told me what it would cost and I gave him OK to remedy. While waiting I looked at some of the new models, looking to replace my 08 Outback, I spotted the new Impreza, and asked the service Rep. who checked me in if he could find some info on car. He returned with a broucher and I am reviewing it. If I purchase the car I will ask if he shares in the sale. More