Brilliance Subaru

Outback Purchase Brilliance had some beautiful certified Outbacks. We went to other dealerships to try Fords, etc. but nothing compared. Ashley was my first contact Brilliance had some beautiful certified Outbacks. We went to other dealerships to try Fords, etc. but nothing compared. Ashley was my first contact and she was great. I was contacted by other internet sales people at other dealerships and they were over the top pushy. Ashley was easy going and very helpful when I talked about what my requirements were for my dog crates, etc. She is an important asset to your dealership! She referred me over to Jay who made everything go thru quickly and we have a great 2016 Outback that is in perfect condition. Both Ashley and Jay made my buying experience enjoyable. More

Timely manner Adam helped me. He listened to what I had to say. Got me in a loaner and was out the door within 10 minutes. I was just surprised that they didn’t run Adam helped me. He listened to what I had to say. Got me in a loaner and was out the door within 10 minutes. I was just surprised that they didn’t run my car through the free car wash. More

Lots of inventory to choose from! Phil is the man to see. Took time to let us try many different models. Made sure we got exactly what we wanted. Truly a decent salesman. Phil is the man to see. Took time to let us try many different models. Made sure we got exactly what we wanted. Truly a decent salesman. More

Great service Once again Brilliance did a wonderful job on my car. Took it in for service and the staff is as friendly as ever. Overall I'm satisfied with the work Once again Brilliance did a wonderful job on my car. Took it in for service and the staff is as friendly as ever. Overall I'm satisfied with the work that they do. Thank you Brilliance! More

2018 Subaru Crosstrek Happy with overall services and outcome of purchase experience. Love my 2018 Subaru Crosstrek. Car travels are now new and greatly improved. Thanks Happy with overall services and outcome of purchase experience. Love my 2018 Subaru Crosstrek. Car travels are now new and greatly improved. Thanks again to the Brilliance Subaru team. More

Satisfaction The staff is excellent. There are no pressure tactics used, and I left that I got a great deal. In particular, Nate in Finance, and Kevin in Sales...a The staff is excellent. There are no pressure tactics used, and I left that I got a great deal. In particular, Nate in Finance, and Kevin in Sales...also Ashley in Online services deserve mentioning. More

Expectations beyond exceeding. I wanted to take a moment to give a big shout out to Ricky here at Brilliance Subaru. I called looking to trade in my 2013 Subaru WRX and lease a 2018 I wanted to take a moment to give a big shout out to Ricky here at Brilliance Subaru. I called looking to trade in my 2013 Subaru WRX and lease a 2018 2.0 Premium Crosstrek. He was very friendly and knowledgeable about the options and genuinely wanted to know where my mind was and make things easy for me. We setup an appointment most convenient for me. Not even 5 minutes in the dealership, he's already taking me on a test drive. It was very enjoyable however I was unsure about getting it in a 6 -speed or CVT and I still was also checking out the different colors. With absolutely no pressure at all, he told me to take my time and to look over my options. About 3 days later, I finally decided on a Crystal White Pearl CVT. I called him at 9:00am. He found a car for me in the next hour that initially was not in their lot to give me exactly what I wanted. I come in later that same day and the car is washed and ready for me. All I had to do was paperwork. Jason in finance was also very friendly and informative on explaining leases to me. These two made the process as stress free and easy as possible. In all of about an hour and a half, I'm leaving the dealership with a brand new Crosstrek and a big smile on my face. Thanks again Ricky and Jason! More

Great Car--Great Service - Great Salesman In 2015 I leased a Brillance Subaru. I wanted an affordable, dependable, safe, 4 wheel drive car. Ed showed me the car - an Imprezza..I leased that c In 2015 I leased a Brillance Subaru. I wanted an affordable, dependable, safe, 4 wheel drive car. Ed showed me the car - an Imprezza..I leased that car, and last week went back to Ed and I thought I would lease a 2018 Imprezza...but Ed showed me how, with only a few more dollars a month, I could upgrade to the Forester. I love my new car....and my husband just ordered a Forester yesterday, from Ed at Brillance Subaru...because we feel Ed deserves our loyalty... The car speaks for itself...you can't find a better car in its price range. More

Best dealership experience ever. I've been going to dealerships for over 38 years and Brilliance Subaru service is one of the best experiences I've ever had. They always do a very go I've been going to dealerships for over 38 years and Brilliance Subaru service is one of the best experiences I've ever had. They always do a very good job at a good price. Never had a problem. They don't overcharge like so many other dealerships and they don't try to upsell you on expensive maintenance. They so such good work that I've even had them do repair work on my Toyota Camry! More

Phenomenal Dealership Brilliance Subaru of Elgin is the best dealership, by far, I have ever been to. I found a car online and was given valuable and helpful information f Brilliance Subaru of Elgin is the best dealership, by far, I have ever been to. I found a car online and was given valuable and helpful information from the online representative, Preston Seals, before I made my trip to the dealer for the first time. Everyone at the dealership was very nice and if you go, Ed Troike is the salesman that made the experience what it was. From the time I arrived to the time I left, he was full of helpful and detailed information and will take you on an astonishing and unforgettable test drive. On top of it all, the cars are stunning from the way they look, the design, and most importantly, the way they drive! You won't believe it until you experience it yourself...which is why you need to go to Elgin and buy a car! Without a doubt, I would recommend and encourage for everyone to go to the Brilliance Subaru dealership and tell them to make sure they ask for Ed Troike as their salesman when they go. More