Brilliance Subaru

Expectations beyond exceeding. I wanted to take a moment to give a big shout out to Ricky here at Brilliance Subaru. I called looking to trade in my 2013 Subaru WRX and lease a 2018 I wanted to take a moment to give a big shout out to Ricky here at Brilliance Subaru. I called looking to trade in my 2013 Subaru WRX and lease a 2018 2.0 Premium Crosstrek. He was very friendly and knowledgeable about the options and genuinely wanted to know where my mind was and make things easy for me. We setup an appointment most convenient for me. Not even 5 minutes in the dealership, he's already taking me on a test drive. It was very enjoyable however I was unsure about getting it in a 6 -speed or CVT and I still was also checking out the different colors. With absolutely no pressure at all, he told me to take my time and to look over my options. About 3 days later, I finally decided on a Crystal White Pearl CVT. I called him at 9:00am. He found a car for me in the next hour that initially was not in their lot to give me exactly what I wanted. I come in later that same day and the car is washed and ready for me. All I had to do was paperwork. Jason in finance was also very friendly and informative on explaining leases to me. These two made the process as stress free and easy as possible. In all of about an hour and a half, I'm leaving the dealership with a brand new Crosstrek and a big smile on my face. Thanks again Ricky and Jason! More

Great Car--Great Service - Great Salesman In 2015 I leased a Brillance Subaru. I wanted an affordable, dependable, safe, 4 wheel drive car. Ed showed me the car - an Imprezza..I leased that c In 2015 I leased a Brillance Subaru. I wanted an affordable, dependable, safe, 4 wheel drive car. Ed showed me the car - an Imprezza..I leased that car, and last week went back to Ed and I thought I would lease a 2018 Imprezza...but Ed showed me how, with only a few more dollars a month, I could upgrade to the Forester. I love my new car....and my husband just ordered a Forester yesterday, from Ed at Brillance Subaru...because we feel Ed deserves our loyalty... The car speaks for itself...you can't find a better car in its price range. More

Best dealership experience ever. I've been going to dealerships for over 38 years and Brilliance Subaru service is one of the best experiences I've ever had. They always do a very go I've been going to dealerships for over 38 years and Brilliance Subaru service is one of the best experiences I've ever had. They always do a very good job at a good price. Never had a problem. They don't overcharge like so many other dealerships and they don't try to upsell you on expensive maintenance. They so such good work that I've even had them do repair work on my Toyota Camry! More

Phenomenal Dealership Brilliance Subaru of Elgin is the best dealership, by far, I have ever been to. I found a car online and was given valuable and helpful information f Brilliance Subaru of Elgin is the best dealership, by far, I have ever been to. I found a car online and was given valuable and helpful information from the online representative, Preston Seals, before I made my trip to the dealer for the first time. Everyone at the dealership was very nice and if you go, Ed Troike is the salesman that made the experience what it was. From the time I arrived to the time I left, he was full of helpful and detailed information and will take you on an astonishing and unforgettable test drive. On top of it all, the cars are stunning from the way they look, the design, and most importantly, the way they drive! You won't believe it until you experience it yourself...which is why you need to go to Elgin and buy a car! Without a doubt, I would recommend and encourage for everyone to go to the Brilliance Subaru dealership and tell them to make sure they ask for Ed Troike as their salesman when they go. More

Brilliance, takes care of their customers When it comes to service you are in and out, Brilliance understands the customers busy schedule. They also check service milage to make sure your on t When it comes to service you are in and out, Brilliance understands the customers busy schedule. They also check service milage to make sure your on top of it when it comes to caring for your SUV More

Amazing place to buy a car Very satisfied with Brilliance Subaru. Sales people there were awesome. The dealership was very clean as well. Outstanding customer service and willin Very satisfied with Brilliance Subaru. Sales people there were awesome. The dealership was very clean as well. Outstanding customer service and willing to negotiate. A+ service in my opinion. More

Good service Ever since my recent oil change I am getting an error message that something needs attention. Screen shows a wrench and message says something needs a Ever since my recent oil change I am getting an error message that something needs attention. Screen shows a wrench and message says something needs attention. Will be brining the car back when I get a chance. More

No longer a one car family. In our retirement years we chose to become a one car family. It was uncomfortable. As many, we disliked car shopping. From the passed we knew of Subar In our retirement years we chose to become a one car family. It was uncomfortable. As many, we disliked car shopping. From the passed we knew of Subaru's outstanding reliability and we started there. We were blessed to meet Ed Troike our sales associate who gently walked us through several directions and choices from used to new vehicles never pushing in any manner. We started out looking for cheap transportation. We ended up with a brand new Subaru Outback with Eyesight technology and never happier. Ed is one of the finest salesperson I've ever met. The rest of the entire staff is just as go. More

Serviced Subaru Brilliance Subaru has the most helpful and courteous service staff. Bought our car from Gary Lang, but find their service staff to be rude and condesc Brilliance Subaru has the most helpful and courteous service staff. Bought our car from Gary Lang, but find their service staff to be rude and condescending. Do NOT experience that at Brilliance. More

Buying our first brand new car We recently bought a 2018 Forester and it was a very pleasant experience. Our salesman Jay Turner was very knowledgeable of the product. He was not We recently bought a 2018 Forester and it was a very pleasant experience. Our salesman Jay Turner was very knowledgeable of the product. He was not pushy, he has a very easy-going, calm demeanor which is my preference to work with, especially when one is making a big and expensive decision. We are two senior citizens, who have never bought a brand new car. Jay had the unfortunate job of working with two fossils, I believe he understands we need private tutoring in how to use all the modern gadgets on today's cars and has generously offered to help us when needed. More