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Brilliance Subaru
Elgin, IL
436 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 436 reviews
January 16, 2019
Simple need. Updating Sirius radio. The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Wai The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Waiting time was minimal, More
by Bill
Employees Worked With
January 11, 2019
Warranty Issues Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in the car. Both are patient and well informed. More
by carolann50
January 10, 2019
Great Experience Ed was wonderful to work with. He listened to our needs and took the time to research the best fit of vehicle for us. The service with Jason was als Ed was wonderful to work with. He listened to our needs and took the time to research the best fit of vehicle for us. The service with Jason was also a good experience. Thank you for your time and talent! More
by subaru1
January 08, 2019
Trustworthy Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, they consulted with me on effort, time and expense. I appreciate the straightforward communication prior to work, status during, and summary at completion. The customer service at Brilliance is exceptional! More
by StanandSam
Employees Worked With
January 04, 2019
Soft Sell. Who would ever think that purchasing a new vehicle could be a pleasant buying experience. Working with Ed Troike was painless, relaxed and very infor Who would ever think that purchasing a new vehicle could be a pleasant buying experience. Working with Ed Troike was painless, relaxed and very informative. Ed and the team at Brilliance made my buying experience one worth sharing with those doing their due diligence. From the time I received my "out the door pricing" via the internet department till the time I finally signed all the paperwork... nothing changed, nothing was added that I didn't want, there were no surprises and I received everything I did want. In the world of sales, my buying experience was a definite Win/Win for everyone involved. The only other thing I have to say is, let Ed talk in depth about the different Starlink packages. The new Subarus have so many safety and convenience features via Starlink that I didn't know about till I gave Ed the time to explain them. My recommendation is the Security Plus plan. Enjoy your new Subaru... I know I will. More
by Darrel
December 28, 2018
Timely, friendly, efficient. You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me by Jason. More
by Bobo48
November 07, 2018
Great dealership Nice and smooth purchase, no high pressure anything!!!! This was a easy decision for me to make, I will be going back to this dealer when the time com Nice and smooth purchase, no high pressure anything!!!! This was a easy decision for me to make, I will be going back to this dealer when the time comes. More
by Dave
Employees Worked With
October 28, 2018
Purchase of New Subaru outback Ed Troike is a really exceptional car salesman. He is very pleasant and very knowledgeable about the Subaru outback. I have bought several cars over Ed Troike is a really exceptional car salesman. He is very pleasant and very knowledgeable about the Subaru outback. I have bought several cars over the years including top of the line mercedes and I have not encountered a more thorough salesperson like Mr Ed Troike. I will definitely buy my next subaru from him and I will recommend any of my colleagues looking to buy a subaru to him. Ed made my purchase a really pleasant experience. More
by Martin123
Employees Worked With
October 15, 2018
hour and a half oil change Had an appointment for 10:45 oil change..got there at 10:30 left at 12:00.. just an oil change nothing more. No respect for other peoples time. Had an appointment for 10:45 oil change..got there at 10:30 left at 12:00.. just an oil change nothing more. No respect for other peoples time. More
by kiver1
Employees Worked With
No idea who serviced my car
October 12, 2018
Excellent new car purchase experience The overall experience was excellent-the staff are very professional & results oriented-we recently moved from the Chicago area & were very satisfied The overall experience was excellent-the staff are very professional & results oriented-we recently moved from the Chicago area & were very satisfied with Rob Pandora Evanston Subaru-It looks like Brilliance Subaru will provide the same excellent level of satisfaction as Evanston More
by Bill & Eileen
