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Brilliance Subaru

Elgin, IL

Overview
Employees
Reviews
Vehicles
4.9
433 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 433 reviews

July 09, 2024

The service department is always very on top of communication, timely, precise, and quality service. More

by lwpiklor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Piklor,5 stars
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Jul 14, 2024 -

Brilliance Subaru responded

lwpiklor, Thank you very much for the 5 star review. We appreciate your loyalty to Brilliance Subaru and look forward to seeing you next time. Jim DaLuga General Manager

July 05, 2024

Everyone we met at the dealership was exceptional! From Katy who responded to my email to Justin Gesswein, who found the perfect Outback for us to Jeremy Cybulski in finance our experience was five st More

by Mary and Larry Gober
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Gesswein, Jeremy Cybulski
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Jul 10, 2024 -

Brilliance Subaru responded

Mary and Larry, Thank you so much for the AMAZING review! I am so happy to hear that you had such a great experience with the team. We really appreciate the business and look forward to seeing you down the road for service. Jim DaLuga General Manager

June 14, 2024

Service experiences here are always pleasant, friendly, efficient and accurate! Thank you again!! Everything is explained thoroughly!! More

by bbqlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Brilliance Subaru responded

bbqlynn, Thank you very much for the 5 star review and feedback. We appreciate the business and your loyalty to Brilliance Subaru, see you next time! Jim DaLuga General Manager

June 05, 2024

Very professional, friendly dealership. We were taken on time and when the car was ready the service tech explained what was done on the vehicle and the cost of the services. More

by Mfarre1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Brilliance Subaru responded

Mfarre1; Thank you very much for the 5 star review and your trust in Brilliance Subaru, we look forward to your next visit. Jim DaLuga General Manager

June 01, 2024

Everyone was very professional. The salesman Justin is great at his job! No gimmicks and extremely easy to deal with. More

by rkolet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
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Jun 02, 2024 -

Brilliance Subaru responded

rkolet, Thank you very much for the amazing 5 star review. I am glad that you enjoyed working with Justin and we appreciate the business. We look forward to seeing you down the road for service, Jim DaLuga General Manager

May 04, 2024

This dealership is clean and efficient. The service is courteous, quick, communicative, and responsive. I keep coming back even though it is not the closest Subaru dealership to me. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
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May 12, 2024 -

Brilliance Subaru responded

Rick, Thank you very much for the 5 star review and feedback. We appreciate you driving long distance to have your vehicle serviced at Brilliance Subaru. Thanks for the business and we look forward to seeing you next time. Jim DaLuga General Manager

April 30, 2024

This is 2nd car bought here. Both times Dan Pagnnotta made the transaction simple abd stress free with no surprises and everything straight forward. I highly recommend! More

by leo95993
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pagnotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Brilliance Subaru responded

leo95993, Thank you so much for the 2nd vehicle purchase from Brilliance Subaru. I am glad to hear that you like working with Dan Pagnotta, he has been providing exceptional customer service since we opened Brilliance Subaru in 2014. We look forward to purchase #3! Jim DaLuga General Manager

April 25, 2024

Courteous on the phone; welcoming to a stranger; prompt service; comfortable, quiet waiting area; good wifi and cubical. And less expensive than my home dealer. More

by Puget Sound
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not catch the employees' names; both the service writer and the gentleman that brought my key fob did well.
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Apr 29, 2024 -

Brilliance Subaru responded

Puget Sound, Thank you very much for the wonderful 5 star review, we appreciate your business and hope that you will return to Brilliance Subaru. Jim DaLuga General Manager

April 24, 2024

A Great fast easy transaction! ! No pressure. Hard many options to choose from. Thank you More

by Cconley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Pagnotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Brilliance Subaru responded

Cconley, Thank you so much for the 5 star review and purchase from Brilliance Subaru. We appreciate the business and look forward to seeing you down the road for your service needs. Jim DaLuga General Manager

April 23, 2024

I like the video the service department shares of the vehicle inspection. It provides better insights as to the vehicle condition - especially things like air filter condition, underbody, etc. We have More

by greg.vasilopoulos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Brilliance Subaru responded

Greg, Thank you very much for the 5 star review and feedback. We have just recently rolled out the video multi-point inspection and I am glad to hear that it has such value. Thanks for choosing Brilliance Subaru and we look forward to seeing you next time. Jim DaLuga General Manager

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