Brilliance Subaru

Totally professional and helpful team Top drawer Subaru dealership. all around. Very helpful and knowledgeable sales staff (Preston and Jay). Bought a new Forester. Everything open and Top drawer Subaru dealership. all around. Very helpful and knowledgeable sales staff (Preston and Jay). Bought a new Forester. Everything open and above board. Purchase transaction completed in short order. No funny business. More

Pleasant, Expeditious, and friendly! My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the repair parts and advised he'd call to set up an appointment to do the work. I received the call later that week, set the appointment and was told at that time a Rental Car would be provided at no charge since the repairs would take a day to complete. When I arrived for the appointment I was greeted by Adam who processed the paperwork, arranged for the loaner, explained it's operation and told me he'd call when my car was ready. I received the call the next day and went in to retrieve the vehicle. I don't know the mechanics name who did the work, but he should be commended as well, the automobile runs and performs like new. I do appreciate the staff at Brillance in Elgin. They made this transaction flow, and got the work done in very good time! More

Professional and Courteous I appreciated the no nonsense sale price obtained from Preston. Quick, no back and forth. A fair price right away. I appreciated that. Ed was I appreciated the no nonsense sale price obtained from Preston. Quick, no back and forth. A fair price right away. I appreciated that. Ed was great to work with....he spent a lot of time with me late at night to go over the delivery of my new car. Despite being late, he did not rush through it and truly wanted to be sure I was given a thorough introduction to my new Forester. More

Simple need. Updating Sirius radio. The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Wai The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Waiting time was minimal, More

Warranty Issues Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in the car. Both are patient and well informed. More

Great Experience Ed was wonderful to work with. He listened to our needs and took the time to research the best fit of vehicle for us. The service with Jason was als Ed was wonderful to work with. He listened to our needs and took the time to research the best fit of vehicle for us. The service with Jason was also a good experience. Thank you for your time and talent! More

Trustworthy Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, they consulted with me on effort, time and expense. I appreciate the straightforward communication prior to work, status during, and summary at completion. The customer service at Brilliance is exceptional! More

Soft Sell. Who would ever think that purchasing a new vehicle could be a pleasant buying experience. Working with Ed Troike was painless, relaxed and very infor Who would ever think that purchasing a new vehicle could be a pleasant buying experience. Working with Ed Troike was painless, relaxed and very informative. Ed and the team at Brilliance made my buying experience one worth sharing with those doing their due diligence. From the time I received my "out the door pricing" via the internet department till the time I finally signed all the paperwork... nothing changed, nothing was added that I didn't want, there were no surprises and I received everything I did want. In the world of sales, my buying experience was a definite Win/Win for everyone involved. The only other thing I have to say is, let Ed talk in depth about the different Starlink packages. The new Subarus have so many safety and convenience features via Starlink that I didn't know about till I gave Ed the time to explain them. My recommendation is the Security Plus plan. Enjoy your new Subaru... I know I will. More

Timely, friendly, efficient. You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me by Jason. More