Brilliance Subaru

Good, easy and painless experience W e purchased our new Subaru on line , which was a great experience.. When we arrived at the showroom to see our car, Dan Pagnotta met us to show us W e purchased our new Subaru on line , which was a great experience.. When we arrived at the showroom to see our car, Dan Pagnotta met us to show us the car and give us a test drive.. He explained all the features and explained the price of the car. Jeremy Cybulski , the Finance Manager,explained the finance end of it, very clearly and we were in and out with all our questions answered and we felt good about our new purchase.. More

2016 Subaru Forester The salesman was very friendly and professional all during the sales process , would definitely recommend Ed Troike as a sales consultant if you are The salesman was very friendly and professional all during the sales process , would definitely recommend Ed Troike as a sales consultant if you are shopping Brilliance Subaru in Elgin for your next Subaru. More

Great Experience Rick and the team worked to make sure that my wife and I received the vehicles we desired and the price we were looking for. Rick and the team worked to make sure that my wife and I received the vehicles we desired and the price we were looking for. More

Brilliance Subaru is Brilliant I bought a Subaru Outback. I was 💯 satisfied with my purchase and experience. Employees are very friendly, enthusiastic and they are very helpful to I bought a Subaru Outback. I was 💯 satisfied with my purchase and experience. Employees are very friendly, enthusiastic and they are very helpful to find your dream car. They can negotiate prices with you. Although they didn’t have enough staff, they will help you to minimize your waiting time. Thank you Brilliant Subaru If i need to buy a car Brilliant Subaru will be the first place I will stop by. I will highly recommend this dealer whoever’s wants to buy a car. You will leave the place with happy face 🙃 More

Subaru Legacy purchase I love my new car. Everyone was very nice, friendly and knowledgeable. I would have liked a larger selection of colors. Bus all in all it was a goo I love my new car. Everyone was very nice, friendly and knowledgeable. I would have liked a larger selection of colors. Bus all in all it was a good experience. More

Was in for a recall notice Always have had friendly and great service from Brilliance Subaru. The service is always timely and they only work on what is required, no up sales. Always have had friendly and great service from Brilliance Subaru. The service is always timely and they only work on what is required, no up sales. More

Great Dealership We purchased our 2019 Ascent Limited here at Brilliance after having a rough day at a different dealership, that was playing games with us. Brilliance We purchased our 2019 Ascent Limited here at Brilliance after having a rough day at a different dealership, that was playing games with us. Brilliance Subaru treated us right and helped us out. We got the car we wanted, at the price we wanted, along with the trade-in amount that we wanted. It was a bad day, that ended great. Thank you! The experience was great, we sat down, did some talking, got right to the point, no games. This is an honest dealership. They check out your trade-in and show you what its worth on their computer and its condition. Very open.. and that's the best part. We've had our Subaru Ascent for 2 months and it is hands down the best car we have ever owned. I can't remember 1 of the names of the people that helped us.. he had a fake spill cup on his desk. Nice guy. More

May 14, 2019 I brought our car in for front end noise. The issue was diagnosed quickly. The parts were ordered and the repair was done in a timely manner. Service I brought our car in for front end noise. The issue was diagnosed quickly. The parts were ordered and the repair was done in a timely manner. Service was outstanding! More

Purchased a 2010 Nissan Rogue. The experience was one of the better experiences I had a dealership except for one issue. The sales rep, Chad, was professional, clear and concise al The experience was one of the better experiences I had a dealership except for one issue. The sales rep, Chad, was professional, clear and concise along with the finance guy (probably Jason) but I don't really remember his name. During the purchase (5/9/19) process I asked if I could get the CVT transmission fluid changed and was told that it would cost $100.00 which is less then the $189.00 regular price. So Chad and I set the appointment with the service department for around 6:30pm on Monday, 5/13. So on Monday I drove back out which takes 35 minutes and was told by a different services mechanic that they could not change the transmission fluid since they didn't have the necessary Nissan computer to clear the settings. Again I was treated well but would have rather been told this at the very beginning rather than wasting an hour and 10 minutes plus gas driving back and forth. I really think everyone did a great job but hope that next time you will truly verify if you can and can't service a non-Subaru vehicle. One other note, I traded in my old 2003 Mazda MPV and forgot both of my garage door openers in it and both Chad and Mike made sure that I got them back. I truly appreciate the extra effort for that. Chad gave both my wife and I his card but I can't even find one. Again thank you. More

Pleasant Interlude Strange title? Well, perhaps, but from the time I drove into the service bay till it was time to leave, things just sort of flowed. No hassle, no tens Strange title? Well, perhaps, but from the time I drove into the service bay till it was time to leave, things just sort of flowed. No hassle, no tension. All personnel were pleasant, friendly and seemed glad I was there. I have always had a very pleasant experience when visiting this dealership. The Service Department is top drawer. They are very lucky to have an employee like Derek! More