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Brilliance Subaru

Elgin, IL

4.9
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 429 reviews

November 12, 2019

Friendly, Fast, Fantastic People!I love the service Friendly, Fast, Fantastic People! I love the service department! I practically live in my car. I am an outside sales person and my car is an importa More

by Michael.kilanski
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Brilliance Subaru responded

Mike, thank you very much for taking the time to write a review. I am happy to hear that our Service team is meeting your expectations, and we will continue to give you great service down the road. Jim DaLuga General Manager

November 06, 2019

I had a great Experience at the dealership top Notch cars are clean the show room very clean sales people friendly all the way to the top More

by Ray
Recommend Dealer
Yes
Employees Worked With
Jason Ring
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Christopher Romero 5 star
Nov 25, 2019 -

Brilliance Subaru responded

Ray, thank you very much for taking the time to write a review. Thank you very much for your purchase and I look forward to seeing you for your next scheduled maintenance. Jim DaLuga General Manager

October 19, 2019

Fair pricing, positive good customer service Dan was easy to work with and straight forward in his communication with us. He made our car buying experience pleasant and positive. We would recomme More

by KMK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pagnotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Brilliance Subaru responded

KMK, thank you very much for your 5 star review. Dan Pagnotta has been providing excellent customer service since we opened Brilliance Subaru in October, 2014. Enjoy your vehicle. Jim DaLuga General Manager

October 19, 2019

Great Service Department. The service department at Brilliance Subaru is better than any I've ever worked with. I won't take our Subarus anywhere else. Truly exceptional! More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Brilliance Subaru responded

Kelly, thank you very much for the 5 star review. Our team will work very hard to continue to exceed your expectations. Jim DaLuga General Manager

October 14, 2019

Oil change, air filter change. Prompt, courteous and clean waiting area. Always pleased with service. Always feel that the service associates aren't trying to 'upsell', or push so More

by Chas123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Brilliance Subaru responded

Chas123, thank you very much for the 5 star review and comments regarding your service experience. Jim DaLuga General Manager

October 06, 2019

We have had 4 Subarus over 11 years and Brillances’s service department is by far the very best!! Rich Dencs and the entire team bring the ultimate in customer service. If you want honest, caring, knowl More

by Kelly
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Brilliance Subaru responded

Kelly, thank you very much for the 5 star review and comments about our service department. Our Service Manager, Rich Dencs has been providing excellent customer service since we opened Brilliance Subaru in October, 2014. Jim DaLuga General Manager

September 18, 2019

Great experience with my daughters first new car purchase! Great buying experience and great people! Everyone from management, sales, finance and service are extremely helpful, friendly and have gone beyond a More

by John w/ Paige
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Burden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2019 -

Brilliance Subaru responded

John, thank you very much for the 5 star review and feedback. I am happy to hear that you daughters' first new car purchase was a positive experience. I appreciate the business and hope to see you in for your first service appointment. Jim DaLuga General Manager

September 11, 2019

Fast, efficient service; friendly and attentive staff It's always a pleasure to visit this dealership. They're thorough in their explanations, friendly, professional and attentive. I will continue to hav More

by riccia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2019 -

Brilliance Subaru responded

Riccia, thank you for the 5 star review. I am happy to hear that you are pleased with our Service Department. Jim DaLuga General Manager

August 21, 2019

Service review Always too notch at Brilliance Would recommend strongly! Employees are knowledgable, helpful, and willing to go the extra mile. Many care dealership More

by Black Bella16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Burden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy cybulski
Sep 06, 2019 -

Brilliance Subaru responded

Thank you very much for the 5 star review. You are absolutely correct, we strive to build long term relationships with our customers. I am happy to hear that you are pleased with our dealership. Jim DaLuga General Manager

July 31, 2019

basic maintenance done right I brought my car in for a simple oil change and tire rotation. I was shown two air filters that needed to be replaced and I agreed and the outside of More

by SubaruGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Brilliance Subaru responded

Thank you very much for the review and feedback, I am happy to hear that you are satisfied with our service department. Jim DaLuga General Manager Brilliance Subaru

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