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Brilliance Subaru
Elgin, IL
451 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 451 reviews
June 04, 2020
Quick service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service More
by portlandhead5
May 19, 2020
Great Dealership!! Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff ha Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff has great people skills!! More
by wjburden
May 07, 2020
Quick & Easy A quick and easy online negotiation to reach an agreed figure. I spent less than 10 minutes in the dealership signing the paperwork and completing the A quick and easy online negotiation to reach an agreed figure. I spent less than 10 minutes in the dealership signing the paperwork and completing the sale. Perfect More
by Dave H.
Employees Worked With
May 05, 2020
They were very easy to work with and compliant with my requests. I definitely recommend this place especially if you’re looking for a Subaru. requests. I definitely recommend this place especially if you’re looking for a Subaru. More
by TyX
Employees Worked With
April 10, 2020
Had my car in to fix some paint chips and found out my car was taken out for lunch and also driven at excessive speed ( 82 mph in a 45) while it was being repaired car was taken out for lunch and also driven at excessive speed ( 82 mph in a 45) while it was being repaired More
by Lanahas
Employees Worked With
April 07, 2020
great place i am so impressed by this dealership and service center...i drive here eventhough there is a closer one to me. thank you for helping me during this t i am so impressed by this dealership and service center...i drive here eventhough there is a closer one to me. thank you for helping me during this time. More
by jcd123
Employees Worked With
wish i could remember it was 4/ 3 at 3ish when i picked up car
March 26, 2020
Better than the rest I've been to other Subaru Dealers, Toyota dealers, and Briliiance is the best I've been to by far. Great customer service, they provided me with a loa I've been to other Subaru Dealers, Toyota dealers, and Briliiance is the best I've been to by far. Great customer service, they provided me with a loaner car because of the amount of work that needed to be done to my car. When I needed items from my car, Adam was pleasant and helpful, and they made me feel like they want my business and cared about my experience. More
by C Bowman
Employees Worked With
March 15, 2020
Great service! Great updates and obtaining estimates for unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther one drives. More
by mkorz326
Employees Worked With
March 08, 2020
Maintenance Scheduling on line was easy Service desk was helpful Waiting area was comfortable Service personnel were helpful Explaination of charges was accu Scheduling on line was easy Service desk was helpful Waiting area was comfortable Service personnel were helpful Explaination of charges was accurate No pressure atmosphere More
by Jwgyoung
Employees Worked With
March 05, 2020
I’m really impressed with the quality of customer service in the service department. In the waiting room I witnessed a high level of attention given to all customers. in the service department. In the waiting room I witnessed a high level of attention given to all customers. More
by Jilllipper
Employees Worked With
