Brilliance Subaru

Outstanding service when I bought my car. Ed Troike explained everything about the car before and after I made my decision to buy and he has followed up with phone calls to make sure all is ok. explained everything about the car before and after I made my decision to buy and he has followed up with phone calls to make sure all is ok. More

I brought my Forester to Brilliance for some service work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The work was completed promptly and I was back in my car. More

Great service - nice, fast, easy It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their waiting are was nice: workstations to do work from, powered counter to sit at, nice large TV and sitting area, guest WIFI (Fast too). I would recommend besides brining my vehicles back. More

Excellent Service, As Always I've never had an issue with your excellent service. Very professional, quick service with strong attention to detail. I appreciate the dealership a I've never had an issue with your excellent service. Very professional, quick service with strong attention to detail. I appreciate the dealership and all it has to offer, and likely will make this the store for my next purchase. Thanks! More

Tire or wheel noise from rear Dealership diagnosed the problem as uneven wear of a tire. Recommended no action until tires need replacement if we could put up with the noise. No ch Dealership diagnosed the problem as uneven wear of a tire. Recommended no action until tires need replacement if we could put up with the noise. No charge for the service. Thank you More

Perfered Dealer Great sales and Service. This is our second Outback purchase with Brilliance Subaru. A very enjoyable experience. Finance walked us through all the pa Great sales and Service. This is our second Outback purchase with Brilliance Subaru. A very enjoyable experience. Finance walked us through all the paperwork. Thanks. More

Pleasant, quick, and efficiant The service manager, the workers, and even the porters are pleasant, helpful, and know how to give efficient service. Always a pleasure to come to th The service manager, the workers, and even the porters are pleasant, helpful, and know how to give efficient service. Always a pleasure to come to the service department. More

First time Subaru buyer My husband and I would highly recommend Brilliance Subaru in Elgin, Illinois for your first or next Subaru purchase. Ed T. And Jason were friendly, My husband and I would highly recommend Brilliance Subaru in Elgin, Illinois for your first or next Subaru purchase. Ed T. And Jason were friendly, professional, personable, and accommodating. Although we spent a longer time than expected purchasing our car, it was a very pleasant experience. We had a very thorough test drive and lesson on how to use the features on our new Forester. More

Good, caring response during a routine maintenance transacti Kim was on top of the appointment, from arrival to exit. Though this was a routine maintenance appointment, she remembered me from last time, asked p Kim was on top of the appointment, from arrival to exit. Though this was a routine maintenance appointment, she remembered me from last time, asked probing questions, reminded me of things to come as my car accumulated more miles (major service at 60K miles, etc.), and explained findings during the inspection. More

Excellent Service The service department is always phenomenal! They do expert work, are personal and engaging in addition. I have moved away from the area and still go The service department is always phenomenal! They do expert work, are personal and engaging in addition. I have moved away from the area and still go back to this dealership because I trust them. More