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Brilliance Subaru
Elgin, IL
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 429 reviews
July 31, 2020
1st 6 month service This was our very first 6 month check up for our Forester. This was our 2nd visit to the service department. My wife made the appointment and she said This was our very first 6 month check up for our Forester. This was our 2nd visit to the service department. My wife made the appointment and she said the woman who scheduled the appointment was friendly and professional. (She even had a sense of humor, my wife said) When we drove up we were promptly greeted and taken care of right away. They called when the car was ready. Very friendly, professional and efficient. Thank you. More
by Mrs KW
Employees Worked With
July 28, 2020
Everybody is always really friendly. They always inform me of how my car is doing and what will need to be taken care of in the near future!! me of how my car is doing and what will need to be taken care of in the near future!! More
by Jodie
Employees Worked With
July 20, 2020
Ed was wonderful !! He was referred to us by a friend and he most definitely lived up to her great opinion of him. It was a no hassle car buying experience. No high pressure sales and was a wealth of knowled he most definitely lived up to her great opinion of him. It was a no hassle car buying experience. No high pressure sales and was a wealth of knowledge !! Will Definitly be coming back to see Ed. More
by Detolve
June 27, 2020
Got the job done on time. My visit was for a recall and when I received the recall letter and called the dealership, they hadn't received the part. However they did call me wh My visit was for a recall and when I received the recall letter and called the dealership, they hadn't received the part. However they did call me when they received it to set up a convenient appointment. More
by sjlynch1952
Employees Worked With
June 21, 2020
We worked with Ed, a true professional in the business. He was knowledgable about the cars and made the process smooth and painless. I highly recommend this dealership. He was knowledgable about the cars and made the process smooth and painless. I highly recommend this dealership. More
by mark
June 18, 2020
Great service it was quick and efficient. I am glad I had purchased the warranty because I paid nothing and got my part for free. purchased the warranty because I paid nothing and got my part for free. More
by mailtimeabby
Employees Worked With
June 11, 2020
Great experience Best experience buying my first car through Brilliance Subaru. Ed was great to work with and was very knowledgeable. Highly recommend this dealership Best experience buying my first car through Brilliance Subaru. Ed was great to work with and was very knowledgeable. Highly recommend this dealership and Ed! More
by Forester123
Employees Worked With
June 04, 2020
We just purchased our car from Brilliance Subaru, and we could not have had a better experience. We worked with Ed, who was absolutely fantastic. The people there are top-notch. Highly recommended. could not have had a better experience. We worked with Ed, who was absolutely fantastic. The people there are top-notch. Highly recommended. More
by carguy
June 04, 2020
Quick service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service More
by portlandhead5
May 19, 2020
Great Dealership!! Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff ha Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff has great people skills!! More
by wjburden
