Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Brilliance Subaru
Elgin, IL
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 429 reviews
December 03, 2020
We have always been treated very well and with great courtesy, from the sales dept.,the service dept., and the receptionists answering the phones. When I came in for the routine maintenance, I had a courtesy, from the sales dept.,the service dept., and the receptionists answering the phones. When I came in for the routine maintenance, I had a question about a problem with the passenger side rear door and the receiving person was able to resolve it easily and explained it to me with no difficulty. More
by busterluster
Employees Worked With
November 26, 2020
I am extremely impressed with my experience leasing another 2021 Outback at Brilliance, particularly dealing with Ed Troike, who provided extraordinary personal attention, detail to service, orientatio another 2021 Outback at Brilliance, particularly dealing with Ed Troike, who provided extraordinary personal attention, detail to service, orientation to my new car, and on-going follow-up to insure that I am satisfied with my vehicle and providing me with a schedule of my future services. I love my second Subaru Outback and my experience with my second lease, and will certainly continue coming back to Brilliance in the future, provided Ed Troike doesn't retire! More
by judithcalderon
Employees Worked With
Other Employees :
Dan Pagnotta was my initial contact and he did make the offer that I accepted; however, Ed was the salesman that secured my vehicle and followed through with the process.
November 06, 2020
Really nice people, helpful, and quick service. They even gave me a detailed over view of my future services. Do always do a great job! gave me a detailed over view of my future services. Do always do a great job! More
by Jmedina
September 02, 2020
Service department was courteous and professional. Car was completed on time 60,000 maintenance done. I was given a loaner which was appreciated. Rear brakes done. Was informed that I may need tires a was completed on time 60,000 maintenance done. I was given a loaner which was appreciated. Rear brakes done. Was informed that I may need tires and front brakes at the next oil change. Good to be able to plan ahead. More
by Rad2john
Employees Worked With
August 24, 2020
The service and sales team are always very professional and helpful. The service is fast and top notch. This is one of the best dealerships!! and helpful. The service is fast and top notch. This is one of the best dealerships!! More
by Khuth
August 22, 2020
Adam in the Service Department explained everything that was to be done under the 60,000 mile maintenance and clearly answered all my questions. Very helpful. was to be done under the 60,000 mile maintenance and clearly answered all my questions. Very helpful. More
by prferguson
Employees Worked With
August 22, 2020
There was an airbag recall on my Baja for replacement. I was going to wait for the repair and was told that it would take several hours to do. I was given a loaner so that I could go home while my vehicle w was going to wait for the repair and was told that it would take several hours to do. I was given a loaner so that I could go home while my vehicle was being serviced. Fantastic service and very professional along with their parts dept that found a part quickly for me. More
by mutt5
Employees Worked With
August 09, 2020
I am always pleased with the Brilliance Service Dept. This last trip to Brillance was (without an appointment) for a burned out headlight. There was no excuse about not being able to help me without an This last trip to Brillance was (without an appointment) for a burned out headlight. There was no excuse about not being able to help me without an appointment, instead I received a welcome response of “we can help you”. Staff is very pleasant. More
by Ron
August 06, 2020
There was a recall on my outback and they called me to There was a recall on my outback and they called me to remind me and to set up an appointment, I was able to get in the next day!! They are friendly There was a recall on my outback and they called me to remind me and to set up an appointment, I was able to get in the next day!! They are friendly and professional and the service was great!! More
by Khuth
Employees Worked With
August 01, 2020
Great Service Department Brilliance Subaru is outstanding in communication. Service department was efficient and communicated well on the status of my vehicle. They took my ve Brilliance Subaru is outstanding in communication. Service department was efficient and communicated well on the status of my vehicle. They took my vehicle on time. Service waiting area was clean and comfortable. More
by Arnie
Employees Worked With
Kim Winchell
