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Brilliance Subaru

Elgin, IL

4.9
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 429 reviews

February 18, 2021

Have never had anything but a good experience at Brilliance Subaru. Top notch service and staff. Always pleasant, professional and very helpful. I would recommend this dealership to anyone lookin More

by Laurie847
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Laurie, thank you very much for the 5 star review and your feedback. I am happy to hear that you have confidence in our Sales, Finance and Service departments. We really appreciate the business. Jim DaLuga General Manger Brilliance Subaru

February 16, 2021

Wonderful service from the beginning. Easy to work with, efficient and knowledgeable. Rick made the whole process smooth for me! Will definitely go back in the future! More

by Cassie.waliczek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Nieves Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Cassie, thank you very much for the 5 star review and your purchase from Brilliance Subaru. I am glad that Rick exceeded your expectations. Enjoy your new car. Jim DaLuga General Manager

February 11, 2021

Everyone was very accommodating. Phil Liang was very helpful as well as Justin. Phil explained the features and functionality of the Subaru Ascent very well. More

by GMJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Brilliance Subaru responded

GMJ, thank you very much for the review and your feedback. Phil has been taking great care of his customers since we opened Brilliance Subaru. Enjoy your new vehicle! Jim DaLuga General Manager

February 10, 2021

All of my questions were answered to my satisfaction. All of the staff were courteous and extremely helpful. All little annoyances were fixed like setting the correct time. More

by steinhaus457
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Piklor
Feb 13, 2021 -

Brilliance Subaru responded

steinhaus457, thank you very much for the 5 star review and your feedback. I am glad to hear that you had a pleasant experience at our dealership. Thank you for the business. Jim DaLuga General Manager

February 04, 2021

Always answer my questions and concerns. Very polite staff. We have purchased 3 Subaru’s with the Brilliance family. Hope to get a fabulous deal on our 4th one soon. More

by knarf48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Szostek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim. Service department 5 stars
Feb 13, 2021 -

Brilliance Subaru responded

Knarf48, thank you very much for the 5 star review and your multiple purchases from Brilliance Subaru. Of course, we will provide you with a fabulous deal for car #4, please let us know when you are ready. Jim DaLuga General Manager

January 13, 2021

Chad was amazing , he was a very down to earth , easy to talk to guy . Definitely the most pleasant experience I’ve had in buying a car . More

by Kitty pink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Brilliance Subaru responded

Kitty pink, thank you very much for the 5 star review and your purchase. I am happy to hear that you enjoyed working with Chad. Enjoy your new vehicle! Jim DaLuga General Manager

January 13, 2021

Jim Daluga and Chad Cassell are truly exceptional. I got Jim Daluga and Chad Cassell are truly exceptional. I got a really great deal and was treated like family. They were courteous, professional, and resp More

by Edward L. Moye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Cassell
Feb 13, 2021 -

Brilliance Subaru responded

Edward, thank you very much for the 5 star review and your feedback. It was a pleasure working with you as well and I look forward to seeing you soon. Jim DaLuga General Manager

December 30, 2020

I appreciate the friendly professionalism of the entire staff. The service department staff has always given me time to explain my concern about my car before explaining what it might be and how they'll ta More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin in service department
Feb 13, 2021 -

Brilliance Subaru responded

Mike, thank you for the 5 star review and your feedback. I am glad that you have confidence in our Service Department and we certainly appreciate the business. Jim DaLuga General Manager

December 28, 2020

Friendly staff and quick service. They address akk my needs and questions. Waiting area is clean and comfortable. Never a second thought to have work done at this dealership. More

by lamise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
Feb 13, 2021 -

Brilliance Subaru responded

lamise, thank you very much for the 5 star review and your comments. I am glad that you trust our Service Department. See you next time. Jim DaLuga General Manager

December 21, 2020

Pleasant atmosphere along with prompt and efficient service while you wait. This was the 191,250-mi service for my 2007 Legacy Wagon. Even old cars get the same respect and attention. Closing in the 20 More

by SeedyTea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Piklor
Feb 13, 2021 -

Brilliance Subaru responded

SeedyTea, thank you very much for the 5 star review and your trust in our Service Department. After you hit 200K miles, please head back to the Sales Department for a new car! Jim DaLuga General Manager

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