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Brilliance Subaru

Elgin, IL

4.9
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 429 reviews

May 17, 2021

Awesome experience from start to finish! It was our first experience at Brilliance Subaru and our first experience owning a Subaru. We will definitely be back! More

by Tjmcnelson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Brilliance Subaru responded

Tjmcnelson, Thank you very much for the 5 star review and your feedback. I am glad that you have confidence in our dealership! Enjoy the new car. Jim DaLuga General Manager

May 14, 2021

Very professional staff. My car was completed sooner than I was told to expect. Fast, clean and professional. Plenty of private seating and complimentary wifi. More

by gratefulone
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kim
Jun 08, 2021 -

Brilliance Subaru responded

gragefulone, thank you for the 5 star review and your feedback, I am glad that you had a great experience with our service department. See you next time. Jim DaLuga General Manager

April 09, 2021

Ask For Ed Troike. He know his stuff and spends the time to share his knowledge. Treats you like a friend. I loved that he talked with me (the buyer) as to what I wanted and not my husband. More

by Karen
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2021 -

Brilliance Subaru responded

Karen, thank you very much for the 5 star review and purchase from Brilliance Subaru. Ed Troike has been with Brilliance Subaru since we opened the dealership in 2014 and has gotten hundreds of super positive reviews from his customers! I am thrilled to hear that you had a great experience at our dealership. Enjoy your new Subaru. Jim DaLuga General Manager

April 01, 2021

Very clean dealership also not a long wait. Friendly staff one of the better places I have gone too I will keep going there. O More

by capttony1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin J Piklor
Apr 17, 2021 -

Brilliance Subaru responded

Capttony1970, thank you very much for the 5 star review and your feedback. I am glad to hear that you have confidence in our Service Department. We will see you next time. Jim DaLuga General Manager

March 30, 2021

The service department has been courteous and helpful every time I have been there. This time Kim Winchell went over and above explaining things to me. More

by Ibjeanreid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Winchell
Apr 17, 2021 -

Brilliance Subaru responded

Ibjeanreid, thank you very much for the 5 star review and your feedback. Kim Winchell has been with Brilliance Subaru since we launched our Express Service Department and has created a great customer following. We look forward to seeing you for your next service visit. Jim DaLuga General Manager

March 25, 2021

I had such a wonderful experience at Brilliance Subaru! Ed Troike was referred to me and he did not disappoint! He was very thorough and answered all my questions and then some. He was helpful and informat More

by Stefanie.strojny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Stefanie, thank you very much for the 5 star review and purchase from Brilliance Subaru. Ed Troike has been with Brilliance Subaru since day one and has provided exceptional customer service to his clients. Enjoy your new Subaru! Jim DaLuga General Manager Brilliance Subaru

March 21, 2021

My Sales Person Rick Nieves was Hands on by being hands off; told me where to find the cars I was looking for and said he would watch to see if we needed anything. Rick was very engaging to myself and my More

by Roger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Nieves Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Cybulski 6 Stars!
Mar 27, 2021 -

Brilliance Subaru responded

Roger, thank you very much for the 5 star review and your purchase at Brilliance Subaru. Our goal is to make the car buying experience as painless as possible, and it looks like both Rick and Jeremy exceeded your expectations. Enjoy your new Subaru! Jim DaLuga General Manager Brilliance Subaru

March 21, 2021

This is the third car bought from Ed. He earns the "Subaru Ed" title by the ease he makes car buying at Brilliance Subaru. He fully explained all the features of the Outback and set up our phones with More

by retualf
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Retualf, thank you very much for the 5 star review and purchase. Ed Troike has been providing outstanding customer service since we opened Brilliance Subaru in 2014. I am sure Ed will look forward to seeing you when you are ready for Subaru #4! Thanks for the business. Jim DaLuga General Manager Brilliance Subaru

March 05, 2021

Very professional support. The service technician went well above the call of duty to contact me and keep me informed. I was very impressed. I will recommend the Subaru dealer dealer anytime More

by Fsalvatini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Fsalvatini, thank you very much for the review and your feedback. Both Adam Mennella and Derek Thomas have been providing great customer service since Brilliance Subaru opened in 2014. See you next time. Jim DaLuga General Manager

February 28, 2021

Great service department team! Arrived during a very busy drop-off time, but was waited on and had service completed very quickly. I really appreciated returning to my freshly washed car! More

by Prichardson675
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Prichardson, thank you very much for the 5 star review and your feedback. We appreciate your service business and look forward to seeing you next time. Jim DaLuga General Manager

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