Brilliance Subaru

We were very happy with buying our vehicle from Ed Troike at Brilliance Subaru of Elgin. He was knowledgeable, worked via e-mail and text with me, not pushy, answered our questions, and most importantly he at Brilliance Subaru of Elgin. He was knowledgeable, worked via e-mail and text with me, not pushy, answered our questions, and most importantly he respected our wishes for safety during the pandemic even with masking outside. More

Got new tires at a good price. Glad to find out I didn't need new brakes. Staff very friendly and accommodating. Seems to be an honest place. need new brakes. Staff very friendly and accommodating. Seems to be an honest place. More

I stopped in for a check engine light. I didn’t have an appointment but service department got me in and took care of the problem while I waited. Great customer service appointment but service department got me in and took care of the problem while I waited. Great customer service More

Derek is great, he's professional and personable. He explained everything in detail, and set realistic expectations. Clone that guy, he's on top of his game! :-) Thanks Derek! explained everything in detail, and set realistic expectations. Clone that guy, he's on top of his game! :-) Thanks Derek! More

This was our third family vehicle in the past year purchased at Brilliance Subaru through Richard Winchester. The process was easy fast and without a glitch! I found the pricing to be more than c purchased at Brilliance Subaru through Richard Winchester. The process was easy fast and without a glitch! I found the pricing to be more than competitive and even today during an auto shortage we received another outstanding deal. I would recommend Richard Winchester and Brilliance Subaru to anyone, do your homework and purchase with confidence. Just in our immediate family there are ten vehicles so with that being said, we’ll be back! Thank you Richard Winchester for your help, I love my new truck! More

Tried to contact dealer through their online chat. Left message but got no response from the sales team. Was looking to buy a truck this week. I will now take my business elsewhere. Very poor customer serv message but got no response from the sales team. Was looking to buy a truck this week. I will now take my business elsewhere. Very poor customer service. Their loss my gain. More

--About two weeks ago after seeing one of this dealer's used cars on AutoTrader (I think), we made an appointment with Sales Associate Keith Johnson to test drive the car that day. Keith was very cordial, used cars on AutoTrader (I think), we made an appointment with Sales Associate Keith Johnson to test drive the car that day. Keith was very cordial, and we had an unhurried test drive by ourselves without a talkative/distracting salesman along for the ride. Upon our return we expressed our continued interest in the car and Keith gave us a copy of the full CarFax report and a list of the work the dealership had done to prep the car for sale: oil and filter change, brake fluid and coolant flush as well as new wiper blades, engine air filter, cabin air filter, wiper blades and rear brake pads with computerized alignment. Price? Keith offered the car for only $150 more than we had resolved to pay, so no price-haggling needed! Financing? We worked with Finance Manager Jeremy Cybulski and he got us a favorable interest rate and threw in a deal-sweetener to make the sale. He was also very responsive and accomodating to our follow-up questions in the days following the sale. --All in all, this was the most painless car buying experience we have ever had and we will certainly visit this dealership the next time I'm looking for a car! More

It was a pleasant experience. Made a deal in 20 minutes. The sales and management very friendly and truly wanted you to have a great experience The sales and management very friendly and truly wanted you to have a great experience More

Worked with Ed Troike to lease a new 2022 Subaru Outback and he did an excellent job of laying out his inventory that was on hand to make a selection. This was a fun and pleasurable leasing experience with and he did an excellent job of laying out his inventory that was on hand to make a selection. This was a fun and pleasurable leasing experience with no pressure and I felt that Ed would take care of any of my questions and concerns. He worked carefully with me after my car selection to coordinate registration at mysubaru.com and went over the features with me inside the car. The dealership was clean and neat. All employees, in addition to Ed, that I worked with were very kind and courteous. I am going to be taking my car back for service to this dealership and will spend some time under their historic tree on property enjoying the weather. More

I've always had good service from Brilliance. Your service dept. people are very courteous and helpful. They have been patient working with me and my after-market warranty. service dept. people are very courteous and helpful. They have been patient working with me and my after-market warranty. More