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Brilliance Subaru

Elgin, IL

4.9
432 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 432 reviews

October 16, 2024

This was my first visit to Brilliance. I did not have an appt, just needed my tire pressure checked. Lisa was very welcoming. Loved that the dealership supports dog rescue. More

by tberkhout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Brilliance Subaru responded

tberkhout, Thank you very much for the 5 star review. I am glad that you enjoyed your first visit and we look forward to seeing you next time. Jim DaLuga General Manager

October 09, 2024

Went for my first service and similar to the buying process at this dealership it was seamless. Professional service, kind people working there who clearly take pride in the jobs they do. More

by TKaras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa?
Oct 13, 2024 -

Brilliance Subaru responded

TKaras, Thank you so much for the review. I am super happy to hear that your experience with the service team was just as pleasant as your purchase experience. We look forward to your next visit. Jim DaLuga General Manager

October 06, 2024

I recently bought a 2034 Subaru forester from Brillance. Ed and Jeremy were friendly and professional. They made the experience less stressful. I would definitely refer my friends to them. More

by Madogram
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Cybulski
Oct 13, 2024 -

Brilliance Subaru responded

Madogram, Thank you very much for the Forester purchase. I am happy to hear that you enjoyed working with both Ed and Jeremy and we look forward to seeing you down the road in service. Jim DaLuga General Manager

October 04, 2024

Came in for a simple oil change and tire rotation. Employees are amicable and most importantly the car was delivered washed and timely. More

by Busia012402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Brilliance Subaru responded

Busia012402, Thank you so much for the 5 star review and wonderful feedback, we look forward to your next visit. Jim DaLuga General Manager

September 26, 2024

I recently had an outstanding experience at Brilliance Subaru and felt compelled to share it. From the moment I walked in, it was clear that this dealership operates with professionalism and a commitment More

by Andrew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pagnotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Brilliance Subaru responded

Andrew, Thank you so much for the absolutely AMAZING review!!! I am glad to hear that you enjoyed working with the team. It was a pleasure meeting you, enjoy the new car and we will see you down the road for your initial service appointment. Jim DaLuga General Manager

September 12, 2024

Good experience. They listened to my concerns and addressed the problems with video and photo evidence. More

by DWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
Sep 30, 2024 -

Brilliance Subaru responded

DWW, Thank you so much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

September 11, 2024

Great team of people - low pressure sales! Always willing to help us find the right vehicle. More

by Angjenks2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pagnotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin - 5 stars
Sep 30, 2024 -

Brilliance Subaru responded

Angjenks2, Thank you so much for the awesome review! We really appreciate the business and hope that you keep us in mind when you are ready for another vehicle. Jim DaLuga General Manager

August 31, 2024

I’ve driven Subarus for nearly 25 years, so I knew my next car would be another one. This was the best car shopping and purchasing experience I’ve ever had! Phil in sales was so accommodating with test More

by Danalmckenna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy in finance
Sep 06, 2024 -

Brilliance Subaru responded

Danalmckenna, Thank you so much for the AMAZING review! I am glad that you enjoyed working with both Phil and Jeremy and I hope that you love your new car. Jim DaLuga General Manager

August 28, 2024

It was a great experience at Brillance Subaru throughout the deal. From test driving, getting knowledge of the product, picking the trim and options I wanted, negotiating a fair deal for the Subaru and my t More

by 4 Subie Family
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Brilliance Subaru responded

4 Subie Family Thank you so much for the Amazing review, we really appreciate the business and I am glad that you enjoyed your buying experience. Enjoy Subaru #4 and we look forward to seeing you down the road for your maintenance needs. Jim DaLuga General Manager

July 09, 2024

The service department is always very on top of communication, timely, precise, and quality service. More

by lwpiklor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Piklor,5 stars
Jul 14, 2024 -

Brilliance Subaru responded

lwpiklor, Thank you very much for the 5 star review. We appreciate your loyalty to Brilliance Subaru and look forward to seeing you next time. Jim DaLuga General Manager

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