Brilliance Subaru

Wonderful experience, even better than I anticipated. Very friendly customer service and everything that was done on our 6 month inspection was fully explained. Lobby area was very clean, newspapers an Very friendly customer service and everything that was done on our 6 month inspection was fully explained. Lobby area was very clean, newspapers and hot coffee and snacks were available and even got to spend some time visiting with a friendly Husky dog who was part of their pet friendly program to find dogs a new home. I'll be sure to spread the word about this Subaru location in Elgin, IL. More

My family and I have purchased 5 vehicles from this dealership. Experience was absolutely exceptional every time…. dealership. Experience was absolutely exceptional every time…. More

Staff is friendly, informative, thorough. Much thought put into customer's comfort while waiting for service. Much thought put into customer's comfort while waiting for service. More

This was my first visit to Brilliance. I did not have an appt, just needed my tire pressure checked. Lisa was very welcoming. Loved that the dealership supports dog rescue. I did not have an appt, just needed my tire pressure checked. Lisa was very welcoming. Loved that the dealership supports dog rescue. More

Went for my first service and similar to the buying process at this dealership it was seamless. Professional service, kind people working there who clearly take pride in the jobs they do. process at this dealership it was seamless. Professional service, kind people working there who clearly take pride in the jobs they do. More

I recently bought a 2034 Subaru forester from Brillance. Ed and Jeremy were friendly and professional. They made the experience less stressful. I would definitely refer my friends to them. Ed and Jeremy were friendly and professional. They made the experience less stressful. I would definitely refer my friends to them. More

Came in for a simple oil change and tire rotation. Employees are amicable and most importantly the car was delivered washed and timely. Employees are amicable and most importantly the car was delivered washed and timely. More

I recently had an outstanding experience at Brilliance Subaru and felt compelled to share it. From the moment I walked in, it was clear that this dealership operates with professionalism and a commitment Subaru and felt compelled to share it. From the moment I walked in, it was clear that this dealership operates with professionalism and a commitment to client satisfaction. Ed, the sales associate, was exceptional. He was genuine, friendly, and incredibly detailed throughout the process. Ed communicated clearly and set realistic expectations, particularly regarding delivery time, which made the entire process stress-free. His transparency and personable approach made me feel confident in my decision. Dan in the finance department was equally impressive. He took the time to explain everything in detail, ensuring I understood all aspects of the financing. Working with him was a breeze—he was thorough and pleasant, making what can sometimes be a daunting process feel seamless. Jim, the general manager, clearly runs a tight ship and has much to be proud of. The entire team worked together to provide an experience that exceeded my expectations. I highly recommend Brilliance Subaru to anyone looking for a dealership that truly goes above and beyond for its customers! More

Good experience. They listened to my concerns and addressed the problems with video and photo evidence. They listened to my concerns and addressed the problems with video and photo evidence. More

Great team of people - low pressure sales! Always willing to help us find the right vehicle. Always willing to help us find the right vehicle. More