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Brilliance Subaru
Elgin, IL
451 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 451 reviews
November 24, 2021
I had trouble with my left front tire. For convenience I took it to a local tire shop. After three tries to fix the tire they said I need all new tires. I had them put on the spare and came to Brilliance. P took it to a local tire shop. After three tries to fix the tire they said I need all new tires. I had them put on the spare and came to Brilliance. Plugged the tire and was on my way. Only Brilliance will touch my Subaru again. Thanks so much. More
by Dennis Haney
Employees Worked With
November 21, 2021
We are happy with the service that they provided. We got two Subaru cars purchased from them and we are looking forward for the third one. two Subaru cars purchased from them and we are looking forward for the third one. More
by deletejunkemail2019
November 17, 2021
Chad Cassell was and continues to give great service. We met Chad over a year ago when looking at purchasing a new Ascent. We looked at other dealerships and spoke with other salesmen but nothing comp We met Chad over a year ago when looking at purchasing a new Ascent. We looked at other dealerships and spoke with other salesmen but nothing compared to the experience we had with Chad. Great salesman and a great dealership! More
by Kim
November 08, 2021
I was greeted with a happy smile from Lisa in service. She is great with customers She is great with customers More
by rich.seamann
Employees Worked With
October 20, 2021
Love the employees .. My tires were low on nitrogen. they do not have it. Had to leave after getting my car serviced for one hour and go somewhere to get nitrogen in my tires. I purchased the car from them. do not have it. Had to leave after getting my car serviced for one hour and go somewhere to get nitrogen in my tires. I purchased the car from them. Came with nitrogen in my tires. Why not have nitrogen since many cars are purchased there with the same problem. More
by buysall
Employees Worked With
October 13, 2021
Everything as promised, didn’t upcharge me at all and even told me I didn’t need some services I thought I did. even told me I didn’t need some services I thought I did. More
by ljreedy
Employees Worked With
October 08, 2021
First time at this service dept, excellent employees. I will continue to use this dealership. will continue to use this dealership. More
by exflyer
October 03, 2021
The woman that checked me in for service was extremely kind and knowledgeable. I work for Northwestern Medicine & she is the very employee they look for. Welcome the client, engage in conversation, make t kind and knowledgeable. I work for Northwestern Medicine & she is the very employee they look for. Welcome the client, engage in conversation, make them feel at ease…. I live a hour away so I always stay & your waiting area is very comfortable. More
by CRHS
Employees Worked With
I don’t remember the service woman’s name. Could be Lisa don’t remember
