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Brilliance Subaru
Elgin, IL
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 429 reviews
November 17, 2021
Chad Cassell was and continues to give great service. We met Chad over a year ago when looking at purchasing a new Ascent. We looked at other dealerships and spoke with other salesmen but nothing comp We met Chad over a year ago when looking at purchasing a new Ascent. We looked at other dealerships and spoke with other salesmen but nothing compared to the experience we had with Chad. Great salesman and a great dealership! More
by Kim
November 08, 2021
I was greeted with a happy smile from Lisa in service. She is great with customers She is great with customers More
by rich.seamann
Employees Worked With
October 20, 2021
Love the employees .. My tires were low on nitrogen. they do not have it. Had to leave after getting my car serviced for one hour and go somewhere to get nitrogen in my tires. I purchased the car from them. do not have it. Had to leave after getting my car serviced for one hour and go somewhere to get nitrogen in my tires. I purchased the car from them. Came with nitrogen in my tires. Why not have nitrogen since many cars are purchased there with the same problem. More
by buysall
Employees Worked With
October 13, 2021
Everything as promised, didn’t upcharge me at all and even told me I didn’t need some services I thought I did. even told me I didn’t need some services I thought I did. More
by ljreedy
Employees Worked With
October 08, 2021
First time at this service dept, excellent employees. I will continue to use this dealership. will continue to use this dealership. More
by exflyer
October 03, 2021
The woman that checked me in for service was extremely kind and knowledgeable. I work for Northwestern Medicine & she is the very employee they look for. Welcome the client, engage in conversation, make t kind and knowledgeable. I work for Northwestern Medicine & she is the very employee they look for. Welcome the client, engage in conversation, make them feel at ease…. I live a hour away so I always stay & your waiting area is very comfortable. More
by CRHS
Employees Worked With
I don’t remember the service woman’s name. Could be Lisa don’t remember
August 22, 2021
We were very happy with buying our vehicle from Ed Troike at Brilliance Subaru of Elgin. He was knowledgeable, worked via e-mail and text with me, not pushy, answered our questions, and most importantly he at Brilliance Subaru of Elgin. He was knowledgeable, worked via e-mail and text with me, not pushy, answered our questions, and most importantly he respected our wishes for safety during the pandemic even with masking outside. More
by mj
August 20, 2021
Got new tires at a good price. Glad to find out I didn't need new brakes. Staff very friendly and accommodating. Seems to be an honest place. need new brakes. Staff very friendly and accommodating. Seems to be an honest place. More
by Doug
Employees Worked With
