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Brilliance Subaru

Elgin, IL

4.9
451 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 451 reviews

August 20, 2022

If you’re looking for a new or used car this is the dealership to go. Not only is it a clean and friendly dealership they also work closely with the community and in particular with Anderson animal she More

by Dheinz5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pagnotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Brilliance Subaru responded

Dheinz5, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Brilliance Subaru! Kelly Keefe Brilliance Subaru

August 08, 2022

Had such a flawless transition into my new Crosstrek thanks to Brilliance Subaru! Ed Troike was absolutely fantastic to work with, not only by being up front with everything but also by explaining and More

by Moonlightervtg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback regarding Ed Troike. Ed has been providing fantastic customer service since we opened the dealership in 2014. Your business is much appreciated and we look forward to seeing you down the road for service. Jim DaLuga General Manager

August 07, 2022

I received exceptional excellent service and treatment every single encounter with Brilliance. Never going anywhere else, and my next new car will be a Subaru from Brilliance. More

by Beth Niles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed, Brad, Kevin,
Aug 15, 2022 -

Brilliance Subaru responded

Beth, thank you very much for the 5 star review and your total confidence in Brilliance Subaru. We can't wait until you are ready to buy a new car! Jim DaLuga General Manager

August 06, 2022

very professional--kept me up to date on everything. Explained the workings of the interior. More

by jabbathesut
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
Aug 15, 2022 -

Brilliance Subaru responded

Thank you very much for the 5 star review and feedback regarding your sales experience at Brilliance Subaru. We appreciate the business and hope to see you when your new car is due for maintenance. Jim DaLuga General Manager

July 29, 2022

Our experience with Ed was great. He was thorough and down to earth throughout the entire process. A few other places we went to, we got that “sleazy” car salesman feeling from the re More

by Winthroplracette
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your comments regarding Ed Troike. Ed has provided outstanding customer service since we opened Brilliance Subaru in 2014. Enjoy your new Subaru and we will see you down the road for service. Jim DaLuga General Manager

July 23, 2022

Everybody was kind and courteous and has worked hard to make our purchase experience very comfortable. Even in this new era of buying a new vehicle where you look online and find out what is in bound to th More

by Dave & Connie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Winchester
Jul 30, 2022 -

Brilliance Subaru responded

Dave and Connie, Thank you very much for the 5 star review and feedback regarding your purchase experience at Brilliance Subaru. I am glad that you had a stress free experience throughout the process which is exactly what we strive for at Brilliance Subaru. Enjoy your new car and we look forward to seeing you down the road for service. Jim DaLuga General Manager

July 19, 2022

Kevin, Kim and the crew always provide gold satelight service, always with a smile. Thank you Chad Cassel (the man who started this wonderful adventure my saleman) If not for Chad I wouldn't be happy. Th More

by emkaystar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Cassel
Jul 24, 2022 -

Brilliance Subaru responded

Emkaystar, Thank you very much for the 5 star review and comments regarding Kim and Chad. We are all happy to have you as a customer and are happy that you are enjoying your Subaru. Jim DaLuga General Manager

June 30, 2022

Adam, Derrick, Kevin, and Lisa were all great in handling my service appointment. Exceptional service team at Brilliance! More

by christopher.romero0426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jul 04, 2022 -

Brilliance Subaru responded

Christopher, Thank you for the 5 star review. It looks like you have dealt with most of our Service Advisors. I am glad that you have confidence in our team. Thanks for the business. Jim DaLuga General Manager

June 24, 2022

Best dealership I have dealt with . Very happy with sales and service staff . No complaints ! More

by Anonymous
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2022 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your confidence in our dealership team. Jim DaLuga General Manager

June 19, 2022

Brilliance Subaru is a step above other large auto dealerships, providing a minimal pressure sales experience. The service department is also a step above most service centers. More

by MattM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2022 -

Brilliance Subaru responded

MattM, thank you for the 5 star review and your feedback. I am glad to hear that you have confidence in the sales and service departments at Brilliance Subaru. See you next time. Jim DaLuga General Manager

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