Brilliance Subaru
Elgin, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Service was as expected actually finished ahead of schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable More
Great service from the team. Made it such an awesome experience and very helpful. Happy with my Silverado🙂 Made it such an awesome experience and very helpful. Happy with my Silverado🙂 More
Clean and relaxed. The sales department is not pushy and explains the reasons behind the suggested service The sales department is not pushy and explains the reasons behind the suggested service More
Super clean facility and very friendly people. Knowledgeable and willing to listen and help. Professional staff that make you feel welcome. Knowledgeable and willing to listen and help. Professional staff that make you feel welcome. More
No Tricks, No Tomfoolery, No Problems! !! Went in for a test drive and was pleasantly surprised that Brillance Subaru did have inventory of similarly equipped models to test drive. Othe !! Went in for a test drive and was pleasantly surprised that Brillance Subaru did have inventory of similarly equipped models to test drive. Other dealerships only had used vehicles with limited options available to test drive IF they had any similar vehicles at all! Salesman Dan Pagnotta provided us a clear, concise, out-the-door price from the get-go and that's what was honored. Although paying full MSRP for a vehicle was a bit painful, it is an unfortunate sign of the times...BUT...the Dealership did not tack on additional market adjustments, mandatory add-ons, etc. to the purchase price as every other dealership we visited desired to do. I feel we got a decent price for our trade-in. The Finance Dept was also... dare I say....a pleasant experience. Of course we were offered warranties, etc. but there wasn't any high pressure sales tactics to add these items. More
Good communication through warranty repair process. Timely work and explained various repair options not covered by warranty Timely work and explained various repair options not covered by warranty More
At Brilliance Subaru dealership, I had a great experience, honest sales person, with no gimmicks, and straight forward. Thank you again. experience, honest sales person, with no gimmicks, and straight forward. Thank you again. More
first time for service at Brilliance. Adam was great! pointed out that i needed a lic plate bulb. appreciate it Adam was great! pointed out that i needed a lic plate bulb. appreciate it More
My service advisor was Kim and, as always, she was very friendly and professional. She even had a loaner for me at the last minute. The work was performed up to spec and I am very happy. friendly and professional. She even had a loaner for me at the last minute. The work was performed up to spec and I am very happy. More
Car price and trade value sent me away. Becomes unaffordable unless there is a real change thru negotiation that doesn't all work against the customer getting an exceptional offet. unaffordable unless there is a real change thru negotiation that doesn't all work against the customer getting an exceptional offet. More