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Brilliance Subaru
Elgin, IL
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 429 reviews
March 08, 2022
At Brilliance Subaru dealership, I had a great experience, honest sales person, with no gimmicks, and straight forward. Thank you again. experience, honest sales person, with no gimmicks, and straight forward. Thank you again. More
by Dvsangel
Employees Worked With
March 04, 2022
first time for service at Brilliance. Adam was great! pointed out that i needed a lic plate bulb. appreciate it Adam was great! pointed out that i needed a lic plate bulb. appreciate it More
by scoopschooley
Employees Worked With
January 28, 2022
My service advisor was Kim and, as always, she was very friendly and professional. She even had a loaner for me at the last minute. The work was performed up to spec and I am very happy. friendly and professional. She even had a loaner for me at the last minute. The work was performed up to spec and I am very happy. More
by Chris B
Employees Worked With
Kim
January 28, 2022
Car price and trade value sent me away. Becomes unaffordable unless there is a real change thru negotiation that doesn't all work against the customer getting an exceptional offet. unaffordable unless there is a real change thru negotiation that doesn't all work against the customer getting an exceptional offet. More
by rojacoco
Employees Worked With
offer. Kim In service, Ed Troike in sales. Never met the finance person.
January 26, 2022
Lisa was terrific! Very personable, we discussed the reason for the visit , getting car ready for a long drive shortly and an oil change. She made sure that the proper information was given to the mecha reason for the visit , getting car ready for a long drive shortly and an oil change. She made sure that the proper information was given to the mechanic and then took the time to review the mechanics report and the car is ready for the road. Good Job! Lisa is a keeper! More
by Bob
Employees Worked With
January 21, 2022
This is the best dealership I've ever been to. They are very friendly, courteous and helpful. very friendly, courteous and helpful. More
by clocke31
Employees Worked With
January 18, 2022
No pressure was nice. I needed new tires but wasn’t pressured ito buying them. pressured ito buying them. More
by jddrummer1
Employees Worked With
December 27, 2021
I have gotten excellent service from the beginning🤗they r always very helpful and accommodating r always very helpful and accommodating More
by Pretzel63
Employees Worked With
December 25, 2021
Lisa and Rich (I think) were great. Lisa helped me by explaining why the tailgate was not opening completely. I felt a little stupid, but Lisa assured me that it is common mistake. If Lisa was not availa explaining why the tailgate was not opening completely. I felt a little stupid, but Lisa assured me that it is common mistake. If Lisa was not available to talk to, Rich was quick to provide a repair status on my Outback. I am very pleased with the workmanship on the repairs. More
by c_lou_santiago
Employees Worked With
