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Brilliance Subaru

Elgin, IL

4.9
435 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 435 reviews

April 08, 2022

Service was as expected actually finished ahead of schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable More

by gerrysmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Brilliance Subaru responded

gerrysmith, thank you for the 5 star review and your feedback, we appreciate the business and look forward to seeing you for your next service visit. Jim DaLuga General Manager

April 01, 2022

Great service from the team. Made it such an awesome experience and very helpful. Happy with my Silverado🙂 More

by jamaro0806
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Brilliance Subaru responded

jamaro, Thank you very much for the 5 star review! We really appreciate the business, enjoy the truck!! Jim DaLuga General Manager

March 26, 2022

Clean and relaxed. The sales department is not pushy and explains the reasons behind the suggested service More

by Big Daddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Brilliance Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Brilliance Subaru of Elgin

March 26, 2022

Super clean facility and very friendly people. Knowledgeable and willing to listen and help. Professional staff that make you feel welcome. More

by sdotbye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Brilliance Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Sdotbye. Thank you and we hope to see you again! -Brilliance Subaru of Elgin

March 22, 2022

No Tricks, No Tomfoolery, No Problems! !! Went in for a test drive and was pleasantly surprised that Brillance Subaru did have inventory of similarly equipped models to test drive. Othe More

by thomas449
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pagnotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy in Finance Dept.
Mar 25, 2022 -

Brilliance Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Thomas. We want all our customers to feel this way when leaving our dealership! Thank you and we hope to see you again! -Brilliance Subaru of Elgin

Mar 25, 2022 -

thomas449 responded

Thanks again..... Please have Dan P., look into the price (Including Installation) for the 2" hitch we want to get added to the '22 Forester. Thanks tom

March 19, 2022

Good communication through warranty repair process. Timely work and explained various repair options not covered by warranty More

by Rkrupp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Brilliance Subaru responded

Rkrupp, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! -Brilliance Subaru of Elgin

March 08, 2022

At Brilliance Subaru dealership, I had a great experience, honest sales person, with no gimmicks, and straight forward. Thank you again. More

by Dvsangel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Pagnotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Brilliance Subaru responded

Dvsangel, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care! -Brilliance Subaru of Elgin

March 04, 2022

first time for service at Brilliance. Adam was great! pointed out that i needed a lic plate bulb. appreciate it More

by scoopschooley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

scoopschooley responded

THANKS ADAM!

January 28, 2022

My service advisor was Kim and, as always, she was very friendly and professional. She even had a loaner for me at the last minute. The work was performed up to spec and I am very happy. More

by Chris B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim
Feb 05, 2022 -

Brilliance Subaru responded

Chris, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care! -Brilliance Subaru of Elgin

January 28, 2022

Car price and trade value sent me away. Becomes unaffordable unless there is a real change thru negotiation that doesn't all work against the customer getting an exceptional offet. More

by rojacoco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
offer. Kim In service, Ed Troike in sales. Never met the finance person.
Feb 21, 2022 -

Brilliance Subaru responded

rojacoco, thank you for the review and feedback. It looks like you came in for service and we might have worked a deal on a new our used car. Please reach out to me if I can be of assistance. Jim DaLuga General Manager

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