Brilliance Subaru
Elgin, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Ed Troike was fantastic as those who deal with me have to have patience. I was extremely happy with Ed and he was great with me. He explained everything and is an especially good salesman. I won't deal wi have patience. I was extremely happy with Ed and he was great with me. He explained everything and is an especially good salesman. I won't deal with anyone else but Ed. More
I have dealt with this dealership several years ago and was happy. Today I dealt with it again and I am happier especially with the salesman I worked with, Ed. Troike. The place is as spotless as man be was happy. Today I dealt with it again and I am happier especially with the salesman I worked with, Ed. Troike. The place is as spotless as man be and everyone is super friendly no matter who you talk to. I enjoy the experience I have with Brilliance and can rely on them at any time. All those who work there are professional and treat you with respect and kindness. More
Service was great. Lisa very personable and friendly and helpful. Waiting area clean and neat. Lisa very personable and friendly and helpful. Waiting area clean and neat. More
Provided incorrect information then never sent a written quote. Brusque to the point of rudeness. Two stars since he did respond. quote. Brusque to the point of rudeness. Two stars since he did respond. More
Service was as expected actually finished ahead of schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable More
Great service from the team. Made it such an awesome experience and very helpful. Happy with my Silverado🙂 Made it such an awesome experience and very helpful. Happy with my Silverado🙂 More
Super clean facility and very friendly people. Knowledgeable and willing to listen and help. Professional staff that make you feel welcome. Knowledgeable and willing to listen and help. Professional staff that make you feel welcome. More
Clean and relaxed. The sales department is not pushy and explains the reasons behind the suggested service The sales department is not pushy and explains the reasons behind the suggested service More
No Tricks, No Tomfoolery, No Problems! !! Went in for a test drive and was pleasantly surprised that Brillance Subaru did have inventory of similarly equipped models to test drive. Othe !! Went in for a test drive and was pleasantly surprised that Brillance Subaru did have inventory of similarly equipped models to test drive. Other dealerships only had used vehicles with limited options available to test drive IF they had any similar vehicles at all! Salesman Dan Pagnotta provided us a clear, concise, out-the-door price from the get-go and that's what was honored. Although paying full MSRP for a vehicle was a bit painful, it is an unfortunate sign of the times...BUT...the Dealership did not tack on additional market adjustments, mandatory add-ons, etc. to the purchase price as every other dealership we visited desired to do. I feel we got a decent price for our trade-in. The Finance Dept was also... dare I say....a pleasant experience. Of course we were offered warranties, etc. but there wasn't any high pressure sales tactics to add these items. More
Good communication through warranty repair process. Timely work and explained various repair options not covered by warranty Timely work and explained various repair options not covered by warranty More