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Brilliance Subaru

Elgin, IL

4.9
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 429 reviews

May 26, 2022

Ed Troike was fantastic as those who deal with me have to have patience. I was extremely happy with Ed and he was great with me. He explained everything and is an especially good salesman. I won't deal wi More

by johnson111441
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Cybulski, Finance Manager
May 29, 2022 -

Brilliance Subaru responded

Thank you very much for the 5 star review and feedback regarding Ed Troike. I am glad that you had a great experience, we really appreciate the business. Jim DaLuga General Manager

May 26, 2022

I have dealt with this dealership several years ago and was happy. Today I dealt with it again and I am happier especially with the salesman I worked with, Ed. Troike. The place is as spotless as man be More

by johnson111441
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Burden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Cybulski, Finance Manager
May 29, 2022 -

Brilliance Subaru responded

Thank you very much for the 5 star review and wonderful feedback regarding your experience with Ed Troike! Ed has done an amazing job taking care of his customers since we opened the dealership in 2014. Enjoy your new Subaru. Jim DaLuga General Manager

May 24, 2022

Service was great. Lisa very personable and friendly and helpful. Waiting area clean and neat. More

by kaelab3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2022 -

Brilliance Subaru responded

kaelab3, thank you very much for the 5 star review and your feedback. We look forward to seeing you for your next service visit. Jim DaLuga General Manager

May 06, 2022

Provided incorrect information then never sent a written quote. Brusque to the point of rudeness. Two stars since he did respond. More

by buyer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jay Turner
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2022

Service was as expected actually finished ahead of schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable More

by gerrysmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Brilliance Subaru responded

gerrysmith, thank you for the 5 star review and your feedback, we appreciate the business and look forward to seeing you for your next service visit. Jim DaLuga General Manager

April 01, 2022

Great service from the team. Made it such an awesome experience and very helpful. Happy with my Silverado🙂 More

by jamaro0806
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Brilliance Subaru responded

jamaro, Thank you very much for the 5 star review! We really appreciate the business, enjoy the truck!! Jim DaLuga General Manager

March 26, 2022

Super clean facility and very friendly people. Knowledgeable and willing to listen and help. Professional staff that make you feel welcome. More

by sdotbye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Brilliance Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Sdotbye. Thank you and we hope to see you again! -Brilliance Subaru of Elgin

March 26, 2022

Clean and relaxed. The sales department is not pushy and explains the reasons behind the suggested service More

by Big Daddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Brilliance Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Brilliance Subaru of Elgin

March 22, 2022

No Tricks, No Tomfoolery, No Problems! !! Went in for a test drive and was pleasantly surprised that Brillance Subaru did have inventory of similarly equipped models to test drive. Othe More

by thomas449
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pagnotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy in Finance Dept.
Mar 25, 2022 -

Brilliance Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Thomas. We want all our customers to feel this way when leaving our dealership! Thank you and we hope to see you again! -Brilliance Subaru of Elgin

Mar 25, 2022 -

thomas449 responded

Thanks again..... Please have Dan P., look into the price (Including Installation) for the 2" hitch we want to get added to the '22 Forester. Thanks tom

March 19, 2022

Good communication through warranty repair process. Timely work and explained various repair options not covered by warranty More

by Rkrupp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Brilliance Subaru responded

Rkrupp, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! -Brilliance Subaru of Elgin

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