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Brilliance Subaru
Elgin, IL
435 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 435 reviews
July 19, 2022
Kevin, Kim and the crew always provide gold satelight service, always with a smile. Thank you Chad Cassel (the man who started this wonderful adventure my saleman) If not for Chad I wouldn't be happy. Th service, always with a smile. Thank you Chad Cassel (the man who started this wonderful adventure my saleman) If not for Chad I wouldn't be happy. Thank you. More
by emkaystar
June 30, 2022
Adam, Derrick, Kevin, and Lisa were all great in handling my service appointment. Exceptional service team at Brilliance! my service appointment. Exceptional service team at Brilliance! More
by christopher.romero0426
June 24, 2022
Best dealership I have dealt with . Very happy with sales and service staff . No complaints ! Very happy with sales and service staff . No complaints ! More
by Anonymous
June 19, 2022
Brilliance Subaru is a step above other large auto dealerships, providing a minimal pressure sales experience. The service department is also a step above most service centers. dealerships, providing a minimal pressure sales experience. The service department is also a step above most service centers. More
by MattM
June 10, 2022
Love the convience of keeping my Outback in top notch performance provided by the service dept checklist. It's such a feel good knowing that everything is running properly since I just crossed 100,000mi. performance provided by the service dept checklist. It's such a feel good knowing that everything is running properly since I just crossed 100,000mi. And, again yesterday, they thought it would be 90min for service changing out brake fluid etc ...I was out in 45min. Thank you! More
by LAP
Employees Worked With
June 03, 2022
This is a dealership you can count on to always have your back. The staff is certain to make you and your automobile a priority and have you back on the road ASAP. Highly recommended! back. The staff is certain to make you and your automobile a priority and have you back on the road ASAP. Highly recommended! More
by lg49
May 26, 2022
Ed Troike was fantastic as those who deal with me have to have patience. I was extremely happy with Ed and he was great with me. He explained everything and is an especially good salesman. I won't deal wi have patience. I was extremely happy with Ed and he was great with me. He explained everything and is an especially good salesman. I won't deal with anyone else but Ed. More
by johnson111441
May 26, 2022
I have dealt with this dealership several years ago and was happy. Today I dealt with it again and I am happier especially with the salesman I worked with, Ed. Troike. The place is as spotless as man be was happy. Today I dealt with it again and I am happier especially with the salesman I worked with, Ed. Troike. The place is as spotless as man be and everyone is super friendly no matter who you talk to. I enjoy the experience I have with Brilliance and can rely on them at any time. All those who work there are professional and treat you with respect and kindness. More
by johnson111441
Employees Worked With
Other Employees :
Jeremy Cybulski, Finance Manager
May 24, 2022
Service was great. Lisa very personable and friendly and helpful. Waiting area clean and neat. Lisa very personable and friendly and helpful. Waiting area clean and neat. More
by kaelab3
Employees Worked With
May 06, 2022
Provided incorrect information then never sent a written quote. Brusque to the point of rudeness. Two stars since he did respond. quote. Brusque to the point of rudeness. Two stars since he did respond. More
by buyer
Employees Worked With
