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Brilliance Subaru

Elgin, IL

4.9
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 429 reviews

September 24, 2022

Professional yet relaxed atmosphere which provided a no pressure sales experience. Flexible and patient with customers and clearly well aware of the manufacturers options and details. More

by adam.bowen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Adam, thank you very much for the 5 star review and purchase from Phil. We strive for a stress free purchase experience and it looks like we were able to accommodate you. We hope to see you down the road for service. Jim DaLuga General Manager

September 23, 2022

This is a wonderful Dealership. No pressure when purchasing our car and the service people are professional, friendly and informative. The waiting area is really comfortable for More

by Terry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Kim
Sep 25, 2022 -

Brilliance Subaru responded

Terry, thank you very much for the 5 star review and your feedback. Please plan your next visit for either Tuesday or Friday as these are the days that we have the rescue dogs in house! See you next time. Jim DaLuga General Manager

September 22, 2022

I have alway gotten very great service at Brilliance Subaru. I am on my families third Subaru because of that professionalism. More

by Glimberis1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Paul
Sep 25, 2022 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. We really appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

September 22, 2022

Easiest most pleasant buying experience we've ever had. Only dealer that wasn't charging $2k over MSRP. Ask for Ed Troike. We ordered a car and in the time it took to come the interest rates went up, but t More

by Lisaaah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Brilliance Subaru responded

Lisaaah, thank you very much for the 5 star review and your feedback regarding your purchase experience with Ed. I am happy that you had a great experience at Brilliance Subaru and we really appreciate the business. Jim DaLuga General Manager

September 19, 2022

Recently I purchased a new Crosstrek at Brilliance Subaru. My sales associate was Ed Troike. He was by far the best sales person I have ever worked with going back over 40 years. While waiting for the More

by sslowinske
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Brilliance Subaru responded

sslowinske, Thank you very much for the 5 star review and feedback. Ed Troike has been providing exceptional customer service since Brilliance Subaru opened in 2014. We really appreciate the business and hope to see you down the road for service. Jim DaLuga General Manager

September 17, 2022

Great service. Very quick. No issues. Out of words to use for this survey so it shouldn’t be 15 More

by Dootsmeyer3
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Brilliance Subaru responded

Thank you for the 5 star review. Jim DaLuga General Manager

August 27, 2022

The service department was a dream to work with, they are professional and speedy at getting the work done to my car. I will recommend them to all my friends and colleagues. More

by Lackemacher4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Brilliance Subaru responded

Lackemacher4, thank you for your high star rating. We're happy to see that your experience with us was excellent! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Kelly Keefe Brilliance Subaru

August 23, 2022

Great customer service, reliable. Always friendly and happy to.assist. Honest about prices and glad you came to visit More

by Shep345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Brilliance Subaru responded

Shep345, we're happy you found our staff to be so supportive during your experience here at Brilliance Subaru. We hope to be of service to you again! Take care! Kelly Keefe Brilliance Subaru

August 20, 2022

If you’re looking for a new or used car this is the dealership to go. Not only is it a clean and friendly dealership they also work closely with the community and in particular with Anderson animal she More

by Dheinz5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pagnotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Brilliance Subaru responded

Dheinz5, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Brilliance Subaru! Kelly Keefe Brilliance Subaru

August 08, 2022

Had such a flawless transition into my new Crosstrek thanks to Brilliance Subaru! Ed Troike was absolutely fantastic to work with, not only by being up front with everything but also by explaining and More

by Moonlightervtg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback regarding Ed Troike. Ed has been providing fantastic customer service since we opened the dealership in 2014. Your business is much appreciated and we look forward to seeing you down the road for service. Jim DaLuga General Manager

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