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Brilliance Subaru

Elgin, IL

4.9
448 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 448 reviews

March 27, 2025

Derek was exceptional at communicating what services I needed and how much it cost. He took time to answer my questions in a way that helped me understand what needed to be done urgently and what could More

by bjg1934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

Thr Dealership is the best i have visited fast , they communicate , friendly, clean plenty of good coffee i can't think of any way to improve it. More

by minnie72804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2025

The service writer was excellent. She kept me informed and summarized my vehicles service in a clear and concise manner. Her friendly and professional approach was great. Everyone els More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Brilliance Subaru responded

Mark, Thank you so much for the amazing review. I am glad that Lisa took great care of you and we look forward to seeing you next time. Jim DaLuga General Manager

March 18, 2025

I've had two fairly straightforward service visits that were both executed flawlessly. The Service Desk reps were both knowledgeable, friendly, and consultative. I moved out this way a year ago and need More

by ravger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2025

Always friendly and professional. I called and they were able to schedule me the same day. More

by Smatty8112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

Service Depresentative Rep Kevin always very courteous and professional. Notify me with updates regarding the status of my car. More

by EV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 10, 2025 -

Brilliance Subaru responded

EV, Thank you so much for the 5 star review. We appreciate your loyalty to Brilliance Subaru and I am happy to hear that Kevin is taking great care of you. We look forward to your next visit. Jim DaLuga General Manager

March 05, 2025

Pleasant staff, clean and comfortable waiting area, good tasting coffee and PUPPIES! I definitely recommend Brilliance Subaru! More

by lzeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Brilliance Subaru responded

lzeller, Thank you so much for the 5 star review and feedback! I am glad that you enjoyed visiting with the rescue puppies, they are here every Tuesday and Friday! Jim DaLuga General Manager

February 19, 2025

Friendly, quick and thorough. Lisa kept me up to date on the services that were performed. More

by douglaskevin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Brilliance Subaru responded

Douglaskevin, Thank you so much for the 5 star review and business, much appreciated! Jim DaLuga General Manager

February 16, 2025

The Service Department is always knowledgeable, friendly, and helpful. I trust them enough to service all of our cars. More

by Dinoroar26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Feb 28, 2025 -

Brilliance Subaru responded

Dinoroar26, Thank you so much for the wonderful review and for your loyalty to Brilliance Subaru. We look forward to seeing you again soon. Jim DaLuga General Manager

February 14, 2025

The staff was very friendly and helpful. The salesman was very knowledgeable. Keith went over how everything in the car works. More

by mykidzr3
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Brilliance Subaru responded

mykidzr3, Thank you so much for the 5 star review and purchase. I am glad that Keith took great care of you and we look forward to seeing you down the road for service. Jim DaLuga General Manager

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