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Brilliance Subaru
Elgin, IL
433 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 433 reviews
December 29, 2024
YOU TOOK A VIDEO OF MY CARS ENGINE BAY AND EVEN THE UNDER CARRIAGE. MY WIFE DRIVES THE CAR, FOR I'M DISABLED AND UNABLE TO VIEW THE ABOVE ITEMS. GREAT JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! CARRIAGE. MY WIFE DRIVES THE CAR, FOR I'M DISABLED AND UNABLE TO VIEW THE ABOVE ITEMS. GREAT JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by DVM5294
Employees Worked With
KIMBERELY WINCHELL
December 21, 2024
I was viewing the Subaru Outback online, and was in contact with Ed Troike at Subaru Brilliance in Elgin, Illinois. Ed was in constant contact with me, answered all my questions and was extremely know contact with Ed Troike at Subaru Brilliance in Elgin, Illinois. Ed was in constant contact with me, answered all my questions and was extremely knowledgeable. I could not drive to Elgin and live 1 hour away and asked him if he could deliver the car to me. Ed was kind enough to bring the car to a designated place near my home. He brought all the paperwork with him, explained it and now I have my new Subaru!! Am very grateful for his expertise and kindness in helping me make this purchase. I have never ever bought a car by just viewing it online but am so pleased that I had competent people to work with. Would highly recommend him. Also as a lot of dealerships have a lot of add on's in their contracts, Brilliance of Subaru did not! Saved me $$ More
by donnacbp
Employees Worked With
December 21, 2024
I was viewing the Subaru Outback online, and was in contact with Ed Troike at Subaru Brilliance in Elgin, Illinois. Ed was in constant contact with me, answered all my questions and was extremely know contact with Ed Troike at Subaru Brilliance in Elgin, Illinois. Ed was in constant contact with me, answered all my questions and was extremely knowledgeable. I could not drive to Elgin and live 1 hour away and asked him if he could deliver the car to me. Ed was kind enough to bring the car to a designated place near my home. He brought all the paperwork with him, explained it and now I have my new Subaru!! Am very grateful for his expertise and kindness in helping me make this purchase. I have never ever bought a car by just viewing it online but am so pleased that I had competent people to work with. Would highly recommend him. Also as a lot of dealerships have a lot of add on's in their contracts, Brilliance of Subaru did not! Saved me $$ More
by donnacbp
Employees Worked With
December 20, 2024
I am always treated like their best customer as is everyone who visits Brilliance Subaru. The service department goes above and beyond to ensure your vehicle is running at its best. They are consult everyone who visits Brilliance Subaru. The service department goes above and beyond to ensure your vehicle is running at its best. They are consultative in their approach and don't pressure you into any services you don't need. Love these guys! More
by gamucha513
November 10, 2024
Great service! It was very smooth from the time I drove in to the service area through the finish line. This was my first service visit with Subaru and it was very It was very smooth from the time I drove in to the service area through the finish line. This was my first service visit with Subaru and it was very pleasant. More
by Susan M
Employees Worked With
November 02, 2024
Friendly from the moment I pull in. Listen to what I need done and what I need looked at Listen to what I need done and what I need looked at More
by Auntiebaclark
October 25, 2024
Ed was wonderful! He was so pleasant to work with and no pressure at all. He was so pleasant to work with and no pressure at all. More
by mkweiher
October 25, 2024
as always, everyone is friendly & honest. thanks .... trying to get to 15 letters so it takes. there it is. thanks .... trying to get to 15 letters so it takes. there it is. More
by bill
Employees Worked With
Other Employees :
the guy that checked me great! i don't remember his name, though.
October 24, 2024
Wonderful experience, even better than I anticipated. Very friendly customer service and everything that was done on our 6 month inspection was fully explained. Lobby area was very clean, newspapers an Very friendly customer service and everything that was done on our 6 month inspection was fully explained. Lobby area was very clean, newspapers and hot coffee and snacks were available and even got to spend some time visiting with a friendly Husky dog who was part of their pet friendly program to find dogs a new home. I'll be sure to spread the word about this Subaru location in Elgin, IL. More
by bobdunk
Employees Worked With
Kimberly
October 22, 2024
My family and I have purchased 5 vehicles from this dealership. Experience was absolutely exceptional every time…. dealership. Experience was absolutely exceptional every time…. More
by Mpadul01
