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Brilliance Subaru
Elgin, IL
429 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 429 reviews
November 10, 2024
Great service! It was very smooth from the time I drove in to the service area through the finish line. This was my first service visit with Subaru and it was very It was very smooth from the time I drove in to the service area through the finish line. This was my first service visit with Subaru and it was very pleasant. More
by Susan M
Employees Worked With
November 02, 2024
Friendly from the moment I pull in. Listen to what I need done and what I need looked at Listen to what I need done and what I need looked at More
by Auntiebaclark
October 25, 2024
Ed was wonderful! He was so pleasant to work with and no pressure at all. He was so pleasant to work with and no pressure at all. More
by mkweiher
October 25, 2024
as always, everyone is friendly & honest. thanks .... trying to get to 15 letters so it takes. there it is. thanks .... trying to get to 15 letters so it takes. there it is. More
by bill
Employees Worked With
Other Employees :
the guy that checked me great! i don't remember his name, though.
October 24, 2024
Wonderful experience, even better than I anticipated. Very friendly customer service and everything that was done on our 6 month inspection was fully explained. Lobby area was very clean, newspapers an Very friendly customer service and everything that was done on our 6 month inspection was fully explained. Lobby area was very clean, newspapers and hot coffee and snacks were available and even got to spend some time visiting with a friendly Husky dog who was part of their pet friendly program to find dogs a new home. I'll be sure to spread the word about this Subaru location in Elgin, IL. More
by bobdunk
Employees Worked With
Kimberly
October 22, 2024
My family and I have purchased 5 vehicles from this dealership. Experience was absolutely exceptional every time…. dealership. Experience was absolutely exceptional every time…. More
by Mpadul01
October 19, 2024
Staff is friendly, informative, thorough. Much thought put into customer's comfort while waiting for service. Much thought put into customer's comfort while waiting for service. More
by WD35
Employees Worked With
October 16, 2024
This was my first visit to Brilliance. I did not have an appt, just needed my tire pressure checked. Lisa was very welcoming. Loved that the dealership supports dog rescue. I did not have an appt, just needed my tire pressure checked. Lisa was very welcoming. Loved that the dealership supports dog rescue. More
by tberkhout
Employees Worked With
October 09, 2024
Went for my first service and similar to the buying process at this dealership it was seamless. Professional service, kind people working there who clearly take pride in the jobs they do. process at this dealership it was seamless. Professional service, kind people working there who clearly take pride in the jobs they do. More
by TKaras
Employees Worked With
Lisa?
October 06, 2024
I recently bought a 2034 Subaru forester from Brillance. Ed and Jeremy were friendly and professional. They made the experience less stressful. I would definitely refer my friends to them. Ed and Jeremy were friendly and professional. They made the experience less stressful. I would definitely refer my friends to them. More
by Madogram
