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Brilliance Subaru
Elgin, IL
449 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 449 reviews
April 09, 2025
Clean, friendly, outstanding service. Employees are nice and answered all my questions about my car Employees are nice and answered all my questions about my car More
by hinzxthree
Employees Worked With
March 27, 2025
Derek was exceptional at communicating what services I needed and how much it cost. He took time to answer my questions in a way that helped me understand what needed to be done urgently and what could needed and how much it cost. He took time to answer my questions in a way that helped me understand what needed to be done urgently and what could wait. I have an older Forester and want to hang on to it as long as I can because it is a manual and they are becoming difficult to find. My only complaint is the charge for reading the diagnostic scanner. I understand charging the fee if I didn't have any repairs done. However, I was charged the standard $89 fee and subsequently spent almost $2200 in repair work. So I think its not unreasonable to waive the charge if Brilliance is getting the service work More
by bjg1934
Employees Worked With
March 23, 2025
Thr Dealership is the best i have visited fast , they communicate , friendly, clean plenty of good coffee i can't think of any way to improve it. communicate , friendly, clean plenty of good coffee i can't think of any way to improve it. More
by minnie72804
March 18, 2025
I've had two fairly straightforward service visits that were both executed flawlessly. The Service Desk reps were both knowledgeable, friendly, and consultative. I moved out this way a year ago and need were both executed flawlessly. The Service Desk reps were both knowledgeable, friendly, and consultative. I moved out this way a year ago and needed a service center. I am very happy with my experience at Brilliance thus far and plan to return. More
by ravger
March 18, 2025
The service writer was excellent. She kept me informed and summarized my vehicles service in a clear and concise manner. Her friendly and professional approach was great. Everyone els She kept me informed and summarized my vehicles service in a clear and concise manner. Her friendly and professional approach was great. Everyone else I encountered while waiting were genuinely friendly as well. More
by Mark
March 16, 2025
Always friendly and professional. I called and they were able to schedule me the same day. I called and they were able to schedule me the same day. More
by Smatty8112
Employees Worked With
March 05, 2025
Pleasant staff, clean and comfortable waiting area, good tasting coffee and PUPPIES! I definitely recommend Brilliance Subaru! tasting coffee and PUPPIES! I definitely recommend Brilliance Subaru! More
by lzeller
Employees Worked With
February 19, 2025
Friendly, quick and thorough. Lisa kept me up to date on the services that were performed. Lisa kept me up to date on the services that were performed. More
by douglaskevin
Employees Worked With
February 16, 2025
The Service Department is always knowledgeable, friendly, and helpful. I trust them enough to service all of our cars. and helpful. I trust them enough to service all of our cars. More
by Dinoroar26
