Brilliance Honda of Crystal Lake - Service Center

Bad info from service Megan and Max are the best in sales, not to enamered with the service mans knowledge of my paint protection problem got info from him Megan and Max are the best in sales, not to enamered with the service mans knowledge of my paint protection problem got info from him More

Great customer experience The customer service at this place is way above and beyond! Everyone is so nice and accommodating. I had work done on my car and they had a loaner a The customer service at this place is way above and beyond! Everyone is so nice and accommodating. I had work done on my car and they had a loaner all heated up for me and ready to go. This was so easy to have a repair done! I have referred many people here to buy a car! Buying a car here also was very easy and enjoyable. It was such a great experience that we came back to buy an additional car a year later! More

First Service Visit We have a 2019 CRV which we enjoy very much. We needed to come in for our first service visit and the experience was perfect. Very pleased. We have a 2019 CRV which we enjoy very much. We needed to come in for our first service visit and the experience was perfect. Very pleased. More

Brought car in for service Service rep did a great job of listening and was very informative about the work that was to be done. took care of the problem and saved me money with Service rep did a great job of listening and was very informative about the work that was to be done. took care of the problem and saved me money with some coupons.promised car within 1 hr and 45 minutes and easily beat that time promised. This was one of my best service experiences and service rep Justin Petty should be commended. John and Kathleen Mulsoff More

Fixed a tough problem & kept me informed along the way Sean and his team diagnosed an unusual and difficult computer problem on my 2006 Civic and got it running as good as new! All along the way Sean call Sean and his team diagnosed an unusual and difficult computer problem on my 2006 Civic and got it running as good as new! All along the way Sean called to keep me informed about the difficulties, parts needed, hoped for completion date and cost. Couldn't have asked for better results or more respect. Definitely recommend!! More

Oil change and tire rotation The service tech was polite and answered all of my questions. The time was acceptable for the service that was done on my vehicle. Thank you. The service tech was polite and answered all of my questions. The time was acceptable for the service that was done on my vehicle. Thank you. More

Service After getting oil change and getting my car serviced im very happy with the service im definitely going back highly recommended best place to go After getting oil change and getting my car serviced im very happy with the service im definitely going back highly recommended best place to go More

Poor customer service I bought my slightly used CR-V from Brilliance. First the air conditioning did not work and then the splash shield fell off on I 55. The service man I bought my slightly used CR-V from Brilliance. First the air conditioning did not work and then the splash shield fell off on I 55. The service manager at Brilliance blamed the Schaumburg dealership (who repaired the air conditioning). I found him unwilling to listen to anything I said and pointing the blame finger at the other dealership. No compensation or help was offered. Not good! I also had problems reaching the sales man who sold me the car. I left 3-4 messages and no return call. Then I found out he’d been out ill...but I was told he was coming in later that day or the next. I will not be returning to Brilliance! More

Excellent service Best dealership around! You can always count on a good experience at this dealership. Trustworthy honest and all around great experience!! Jeff deter Best dealership around! You can always count on a good experience at this dealership. Trustworthy honest and all around great experience!! Jeff deters and the rest of the crew are awesome! More

Quality of Work..... suspect? On May 19th, I took my Honda in for service to install new rear brake pads. Upon picking up the car, I started to drive out of the dealership’s parki On May 19th, I took my Honda in for service to install new rear brake pads. Upon picking up the car, I started to drive out of the dealership’s parking lot and heard a loud screeching sound in the rear end of the car. Turned around and went back into the dealership’s service bay and told service personnel of issue. New ticket was opened, service desk personnel stated issue would be looked at and I proceeded to the customer waiting area. After 1 hour, I went back to the Service area requesting loaner car since no status was given to me. The service personnel was going to issue me a loaner car, but wanted to check in the garage area with technician. I was told car will be done and out shortly. Apparently, the cause of the loud noise was a shim out of alignment and rubbing against the pad/rotor. MY ISSUE WITH BRILLIANCE SERVICE: I have no idea why the technician working on the car nor porter moving the car from the wash did not discover the noise, which should have been quite noticeable. Also, when I turned around and brought the car back in to the service bay I stated the car was just serviced and the noise issue as a result. I should have been given priority service to have the problem immediately looked at and fixed. No updates were provided and if I didn’t go to the Service area to request loaner or progress on my car who knows how long I would have been waiting. I have used Brilliance Honda many years for servicing my cars, but now have second thoughts going forward in terms of future vehicle servicing or purchasing of new vehicles. Are their technicians really qualified and take responsibility to make sure the car is correct when it leaves the work (s)he performed? Are the service reps really focused on the customer and wanting to provide superior service? Would a local automobile repair shop do better? Gary B (invoice # 667732) More