Brilliance Honda of Crystal Lake

Beautiful facility, friendly and fair Brilliance Honda associates were very helpful, knowledgeable, and attune to our needs. The salesman we dealt with was also very knowledgeable, and def Brilliance Honda associates were very helpful, knowledgeable, and attune to our needs. The salesman we dealt with was also very knowledgeable, and definitely not aggressive in trying to sell us a used vehicle, which we were very happy with. Letting us make our own decisions, and just giving us the information we needed to make an educated decision. More

brilliance experience Buying our 1st new Honda here was a easy experience. Staff was friendly and accomodating. Our problem didn't surface until I brought the car back for Buying our 1st new Honda here was a easy experience. Staff was friendly and accomodating. Our problem didn't surface until I brought the car back for 1st oil change that I was told we would have free oil changes for the first 7 years based on the extra warrantee package I purchased. The warrantee writer even followed us to the front door and reminded us to bring the car back for free oil changes no matter how many miles on the car every 6 or 7 months. My fault I guess for not reading the policy that I bought for $1095. that the oil changes were not included in this package. Don't believe what they tell you, or get it in writing. The warantee writer will lie and tell you anything to make a sale. Megan the sales manager did send us a card for one free oil change. Nice but still lied to! More

Great Vince was easy to work with. I got the exact car I wanted and a great deal. The process was smooth without any problems. Thanks Vince was easy to work with. I got the exact car I wanted and a great deal. The process was smooth without any problems. Thanks More

Best Car Purchase Experience First we really loved dealing with our Salesperson, Gary. Really nice and straightforward fella. There was no hassle and we were allowed to take the c First we really loved dealing with our Salesperson, Gary. Really nice and straightforward fella. There was no hassle and we were allowed to take the car for a prepurchase inspection. And it was as clean as Gary said it would be. I have to say that all the used cars I saw on the lot looked great. Pricing was upfront and the finance manager was pleasant to deal with as well. I especially appreciate that they do not put dealer stickers on cars they sell. :-) More

Just pulled my 11th car out Brilliance Honda Brilliance makes it easy and economical to lease or buy a vehicle. The only service I ever need is general maintenance. Once I needed a battery. Brilliance makes it easy and economical to lease or buy a vehicle. The only service I ever need is general maintenance. Once I needed a battery. More

FANTASTIC Cindy was so wonderful. I never felt pressured. Megan in finance was fantastic. It really was a great experience from start to finish. Thank you Cindy was so wonderful. I never felt pressured. Megan in finance was fantastic. It really was a great experience from start to finish. Thank you More

Fantastic I was so pleased with my salesman Mike was amazing absolutely NO pressure. He knew what I wanted and went out of his way to get it. I WILL definitely I was so pleased with my salesman Mike was amazing absolutely NO pressure. He knew what I wanted and went out of his way to get it. I WILL definitely recommend him to any and everyone. More

easiest car buying experience to be had From walking in the door to walking out, the whole experience was low pressure. Evan and Warren are the best to guys to work with. From walking in the door to walking out, the whole experience was low pressure. Evan and Warren are the best to guys to work with. More

Great experience at Brilliance Honda!I I brought my old CRV in for service. I had been thinking about buying a new care, so while I was there waiting, I flagged down Max Ring and he took m I brought my old CRV in for service. I had been thinking about buying a new care, so while I was there waiting, I flagged down Max Ring and he took me through the inventory and explained all the new features. I did not come prepared to purchase a vehicle that day, but Max was very accommodating and went out of his way to help me complete my purchase. I would give him 5 stars as a salesman! In the finance department, Darrell Herbert sped along the paperwork in an organized and friendly manner. I have been coming to this dealership since 2010 and have had great experience with the service department, mainly Shaun Brandau, Joe LaBelle, Marc Boyer, & Jim McInerney who have all treated me with courtesy and respect. More

I had a positive, no haggle, car buying experience. I was actually dreading visiting a car dealer to purchase the CRV that I had researched online. However, this experience far exceeded my last one at t I was actually dreading visiting a car dealer to purchase the CRV that I had researched online. However, this experience far exceeded my last one at the old Honda dealership 12 years ago. The color I wanted was easily attainable from another dealer. The price was discounted and I received fair trade in values for the 2 cars I needed to trade in. All was done very professionally and respectfully. Jeremy Cybulski is the Best! More