Brilliance Honda of Crystal Lake

Quick and easy. The dealership did not come down to the final price until another dealership offered us better pricing. Why not just give us the best price from the g The dealership did not come down to the final price until another dealership offered us better pricing. Why not just give us the best price from the get go. More

Professional Integrity We shopped at numerous dealers and happily returned to Brilliance. The staff at Brilliance stood head & shoulders above the others we visited. No pric We shopped at numerous dealers and happily returned to Brilliance. The staff at Brilliance stood head & shoulders above the others we visited. No price games. No sense of being taken advantage of over price. Each person we dealt with was very professional & courteous. They treated us as valued customers not just a sale. More

Clear, simple, helpful at a good price I contacted 20 dealers to price and buy a 2018 Honda Clarity PHEV. Don Bailey at Brilliance was by far the best of all the sales people I worked with, I contacted 20 dealers to price and buy a 2018 Honda Clarity PHEV. Don Bailey at Brilliance was by far the best of all the sales people I worked with, and made the choice to go with Brilliance an easy one. No-hassle, I asked for his best price and he was able to beat all comers on the first pencil, then made it simple for me to do my paperwork and take delivery. Great dealership, great sales guy, great experience. The exact OPPOSITE of the car-buying nightmare I was worried about. More

They value the customers It's a place where I used to go for my car maintenance or service for 3 years with excellent service they are offering. Very kind Sale manager " " It's a place where I used to go for my car maintenance or service for 3 years with excellent service they are offering. Very kind Sale manager " " Laurie " who gave me a good advise that help me to take a decision to purchase my lease. They are making things faster and easy. More

Honda again! Very nice people, all our questions were answered , price was competitive. We have been driving a Honda minivan for 13 years and it was impossible to Very nice people, all our questions were answered , price was competitive. We have been driving a Honda minivan for 13 years and it was impossible to decide on another car! Nothing beats Honda Odyssey, affordable, plenty of room, very easy to drive! More

Customer friendly and honest Quick and friendly staff. Accommodating with desire to drive the car. Staff completed the transaction at a reasonable pace. Only issue was there was n Quick and friendly staff. Accommodating with desire to drive the car. Staff completed the transaction at a reasonable pace. Only issue was there was no coffee available during the wait. More

Great customer service Our sales person Rick Miller was excellent and also very helpful. Would highly recommend to friends and family looking to purchase a vehicle. Thanks Our sales person Rick Miller was excellent and also very helpful. Would highly recommend to friends and family looking to purchase a vehicle. Thanks again More

Very good experience from sales person Eva Gagliardi. Good k Good well come. Very nice salesperson. Eva Gagliardi - she is very nice, she have good knowledge about car which I am interested to buy. Very quick. N Good well come. Very nice salesperson. Eva Gagliardi - she is very nice, she have good knowledge about car which I am interested to buy. Very quick. No forcing. Give good price. I am definitely suggest her name to my friends and family who wants to buy Honda. I am Happy call with my Honda Odyssey. More

Bought our CRV EX-L Touring 2018 I bought all our vehicles from Brilliance Honda and this is our fourth vehicle. The sales agent Jeremy is highly recommended and he is a keeper. Every I bought all our vehicles from Brilliance Honda and this is our fourth vehicle. The sales agent Jeremy is highly recommended and he is a keeper. Everything was straightforward and hassle free from start to finish. Jeremy was very helpful and even stayed after the store close to make sure my wife know how to use all the safety and operations of the new CRV TOURING 2018 before we went home. Brilliance Honda in our five Star and highly recommended to my family and friends. Jeremy he is a keeper an assets to your dealership. More

Relatively painless experience We knew the exact car we wanted, a used 2016 Odyssey. Sales person was pleasant and the car was prepped when we arrived. After test drive and inspecti We knew the exact car we wanted, a used 2016 Odyssey. Sales person was pleasant and the car was prepped when we arrived. After test drive and inspection we made an offer and after some back-and-forth we agreed to a price. We did have to do the "sorry, no" walk towards the door, where we were intercepted by a manager, did some more negotiation and finalized the price. I didn't appreciate that he used the tired old line "I'm not making any money on this deal." Please, don't insult my intelligence, you make money on every deal, especially on used cars where the buyer can only estimate what the dealer paid for the car. I love getting a new car, but the game is tiresome. They agreed to do some paint work, which which came out very well. Didn't care for the paperwork girl. She exhibited some pretty bad attitude when we asked her to redo the paperwork to add my wife to title and all documents. It took her all of 5 minutes. We had given my wife's identifiers to sales person, so maybe some disconnect between sales and front office regarding the paperwork. Had to put up with the warranty sales pitch. At least no time share pitch. We are happy with the car so far. It's a Honda so the quality is top-notch. More