Brilliance Honda of Crystal Lake

Professional and easy. Mario answered all of my questions Mario answered all of my questions and concerns. The one thing you could do to improve the transaction is to prepare a check list to give to customers Mario answered all of my questions and concerns. The one thing you could do to improve the transaction is to prepare a check list to give to customers to remind them of all the things to do and to bring when trading in a car. I forgot to bring my title and had to return home to get it. More

Service department I brought my car in for a quote for my insurance policy. The service department show me the damage that was done on my vehicle and it wasn't that bad. I brought my car in for a quote for my insurance policy. The service department show me the damage that was done on my vehicle and it wasn't that bad. I called them back in the middle of the week to order the parts and brought my back to them on Friday. They were able to get it fixed in a couple hours. Bottom line is they know what they are doing, second to none as the saying goes. More

Very Good Service Brought Honda CRV for oil change. Multi-point inspection showed problems. Work done in half the time quoted; price was good. Great job, friendly pe Brought Honda CRV for oil change. Multi-point inspection showed problems. Work done in half the time quoted; price was good. Great job, friendly people. More

Excellent Customer Service Cindy helped me start to finish and was every bit the helpful pro. I'd recommend her and Brilliance to anyone shopping for a new car and wanting to d Cindy helped me start to finish and was every bit the helpful pro. I'd recommend her and Brilliance to anyone shopping for a new car and wanting to do business with straightforward and honest sales reps. More

Happy With Brilliance I have bought 3 cars from them and never had a problem. For my most recent purchase (2018 Civic), Rob Calhoun was my sales guy and he was nice and pe I have bought 3 cars from them and never had a problem. For my most recent purchase (2018 Civic), Rob Calhoun was my sales guy and he was nice and personable. Dan was the finance guy working that day and he made the whole finance process quick and easy. He explained everything very clearly. I have had my previous cars serviced and Brilliance as well. I personally like Joe in the service department the most. He's always been very helpful. More

Rick Miller . . GREAT! Honest dealership, no games, pleasant environment, got 3 years of oil changes fee. Never felt pressured, called other dealer and no one could beat Honest dealership, no games, pleasant environment, got 3 years of oil changes fee. Never felt pressured, called other dealer and no one could beat the price quoted by Brilliance More

Amazing service! Amazing sales people! Amazing finance people! Amazing car!!! They all knew what we needed and worked with us and our budget! We couldn’t be service! Amazing sales people! Amazing finance people! Amazing car!!! They all knew what we needed and worked with us and our budget! We couldn’t be happier!!! More

Very Happy With Brilliance I bought my Honda Civic from Brilliance Honda about 7 years ago. I was so happy with my purchase that my Mother and my Brother both bought their Acco I bought my Honda Civic from Brilliance Honda about 7 years ago. I was so happy with my purchase that my Mother and my Brother both bought their Accords from them in the last few years. My Civic had reached a point where it was no longer fitting my life style. I had no hesitation about purchasing my next car with Brilliance. As predicted, everything went smoothly and I am happy with my new CRV More

Very good experience purchasing CRV We had 2 CRV. so we knew this SUV. We were very impressed with all new features especially for safety. We knew what we wanted and were accommodated a We had 2 CRV. so we knew this SUV. We were very impressed with all new features especially for safety. We knew what we wanted and were accommodated and able to trade in and purchase the car in about two hours!!! Everyone was super nice. More

Easy to work worth I felt it was a smooth transaction. Matt and Dan seemed to know their stuff. They didn't try to oversell me on extras. It was worth the drive from Roc I felt it was a smooth transaction. Matt and Dan seemed to know their stuff. They didn't try to oversell me on extras. It was worth the drive from Rockford to save $2000 over the local dealer. I thought the offer for my trade was very low, even for a dealer trade, but that seems typical for a dealer. I'd recommend to all my friends. More