Brilliance Honda of Crystal Lake

Always a pleasure! Great customer service:) always done when promised...clean service department and lovely waiting area. All the folks I’ve worked with have always been pleasant:) when promised...clean service department and lovely waiting area. All the folks I’ve worked with have always been pleasant:) More

Eva was fantastic to work with. She was very friendly and attentive and overall I had one of the best car experiences at this dealer and with Eva specifically. I had dealt with another salesman prior to Eva attentive and overall I had one of the best car experiences at this dealer and with Eva specifically. I had dealt with another salesman prior to Eva at this dealer and did not have a good experience at all, but was recommended to Eva specifically from a friend and she is the reason I ultimately leased a vehicle from this dealership. More

Don was fantastic as usual! Couldn’t be happier with his service and our new Pilot! One area of improvement would be that the car could have been cleaner on the inside up receipt. service and our new Pilot! One area of improvement would be that the car could have been cleaner on the inside up receipt. More

Very good experience. Eva was professional, knowledgable, and easy to work with. The overall experience was relaxed without any pressure and very efficient. I will definite Eva was professional, knowledgable, and easy to work with. The overall experience was relaxed without any pressure and very efficient. I will definitely refer Brilliance Honda to others. More

Don was my sales guy and he did amazing! Will definitely refer people to come and see him. He was not pushy and was very helpful in showing me the differences in the car I chose and the car above mine. refer people to come and see him. He was not pushy and was very helpful in showing me the differences in the car I chose and the car above mine. More

Might be the ABSOLUTE worst experience I’ve had in my life purchasing a vehicle. I called in advance (8hrs+) told them that I had a pre-approval and told them the price I was willing to pay for the vehic life purchasing a vehicle. I called in advance (8hrs+) told them that I had a pre-approval and told them the price I was willing to pay for the vehicle. After “checking with the Manager” called me to say that we would be good to go. I took off work early to come to the dealership and even called in advance to let Rob know that I was coming. When I arrived (20 mins after my call) the receptionist paged, texted, and called Rob without a response. Then I personally called him after sitting in the lobby waiting for 15 mins, still with no answer. I was on a time crunch and explained that in advance that we would need to expedite the visit. The manager was only willing to play the typical dealership games and they continuously pushed that they could get me better financing. I purchased a car back in December from this dealership and had a similar experience (but still purchased the car). I’m a sales leader and understand that people make mistakes and wanted to give them a second opportunity. I was very wrong. They have no shame in playing games, providing poor service, and intentionally attempting to take advantage of their patrons. the car was valued by the NADA at $13k and the sales price was $18,999. They provided a trade in value of my car at $5500 and was spot on with the NADA value (I was happy with this). Although when asked about movement on the sales price NOT A DOLLAR on a car that was overpriced by $6000???? My lender advised me that they would finance up to 125% of the value and would still allow me to purchase the vehicle if I wanted to overpay. I was willing to over pay for the vehicle and they would have made a good return. But instead choose to speak poorly to me and the manager said that if you don’t like it I know how to leave. As a return customer they have shown that repeated business is not valuable. I would highly recommend anyone considering this dealership to find another option. I’m absolutely disgusted that owners would hire people that don’t care about the customer experience. More

Wonderful Purchased 3rd certified Honda from Brilliance. Rick Miller and Darrell Herbert were efficient, friendly and very professional. Extremely happy with Purchased 3rd certified Honda from Brilliance. Rick Miller and Darrell Herbert were efficient, friendly and very professional. Extremely happy with purchase 2019 CRV. Thank you More

Very efficient and stuck to their word. Got me in and out in a timely fashion. Very trustworthy. I will definitely buy from brilliance again. in a timely fashion. Very trustworthy. I will definitely buy from brilliance again. More

Excellent Customer Service Jay was very nice and understanding. He kept me informed from the first day I called him. I was able to get approved for the vehicle without a problem Jay was very nice and understanding. He kept me informed from the first day I called him. I was able to get approved for the vehicle without a problem. He was very outgoing, professional, and upbeat. I would recommend Brilliance Honda to anyone that is interested in a car. I live in Michigan and drove 5 hours and the customer service was worth the drive. Everyone at the dealership was very nice and the place is clean, even the bathrooms. ( Which is always a plus). More

No pressure, no hassle excellent car buying experience 1st vehicle purchased at Brilliance. Worked with Jeffrey Fournier- -extremely knowledgeable and instructive, had a pleasant and engaging demeanor- -w 1st vehicle purchased at Brilliance. Worked with Jeffrey Fournier- -extremely knowledgeable and instructive, had a pleasant and engaging demeanor- -would recommend him and entire team. More