Brilliance Honda of Crystal Lake

December 8, 2020, we went to Brilliance and had an amazing experience. When arriving Matt greeted us and took care of us the whole time. I am so thankful that Brilliance is such an amazing dealershi amazing experience. When arriving Matt greeted us and took care of us the whole time. I am so thankful that Brilliance is such an amazing dealership and treat their customers fairly, honest, and respectful. Brilliance is the place to go. They will take care of you. More

Our salesperson, Eva Gagliardi, was professional, courteous, and warm. We are very happy with our purchase, and we will happily recommend Eva and Brilliance Honda! courteous, and warm. We are very happy with our purchase, and we will happily recommend Eva and Brilliance Honda! More

Everyone was very helpful and professional, including the service dept., as I had brought my 2013 Cr-V in for service the month before. This is a great dealership! service dept., as I had brought my 2013 Cr-V in for service the month before. This is a great dealership! More

Thank you very much to Rick Miller. This was a very difficult decision for me as I had other offers coming as I was going to sign. difficult decision for me as I had other offers coming as I was going to sign. More

Jason is extremely friendly and professional. Everyone involved in the process was very helpful. I had a very positive experience at Brillance Honda of Crystal Lake. involved in the process was very helpful. I had a very positive experience at Brillance Honda of Crystal Lake. More

When I purchased my 2019 Honda HR V my sales person Evan Medzker was vey helpful since then I have been to,the service department several time and am pleased with the service I have received. I also recentl Medzker was vey helpful since then I have been to,the service department several time and am pleased with the service I have received. I also recently purchased a 2020 Honda HR V for my wife again Evan Medzker was very helpful in making the deal. Thank you Hans Case More

Upon arrival, I was checked in with a helpful service advisor who was speedy and helpful with getting me set up with an oil change and a complete look at my vehicle to prepare for a long drive. I waited advisor who was speedy and helpful with getting me set up with an oil change and a complete look at my vehicle to prepare for a long drive. I waited at the dealership with a quoted repair time of roughly 2hours. My vehicle was done WAY BEFORE the time promised, which was beyond great. I was informed by the advisor of all work or any issues they had come across over my inspection & then was on my way! The cashier checked me out and was super friendly and even directed me to exactly where my car was. Great experience, i will be back for future services for my Honda. The price of the oil change was a few dollars CHEAPER than area service shops specializing in oil changes, which was shocking considering this is a dealer. More

The only reason I would recommend this dealership is for my salesman Evan. He was great! Beware of the finance people. Hope this helps you. my salesman Evan. He was great! Beware of the finance people. Hope this helps you. More

Very professional, the price they have was below competitors,experience was very smooth, I never feel like I was pressure to buy the ridgline max walk the extra mile to get color and trim that I was competitors,experience was very smooth, I never feel like I was pressure to buy the ridgline max walk the extra mile to get color and trim that I was looking for. More

Many thanks for my positive purchase experience Many thanks for my positive purchase experience with Brilliance Honda of Crystal Lake. I was in the market for a New HRV, but was looking for Many thanks for my positive purchase experience with Brilliance Honda of Crystal Lake. I was in the market for a New HRV, but was looking for a particularly hard-to-find Trim & Drivetrain. James Keefe came through for me, BIG TIME! He rapidly responded to my initial e-mail inquiry with quotes on what they had in inventory. He also made it clear upfront that although they did not have the particular model that I was looking for in stock, it would likely not be a problem to trade for it with another Dealer. When I inquired further, he was able to quote me a great price before acquiring that vehicle. If there was any downside, it was that he wouldn’t come down from that “rock-bottom” quote. However, his word was true; after negotiating with other dealers in Northeast Illinois, none were willing to come closer than $700 to his initial offer. The process was very clean, painless, and low-pressure. And in this age of COVID, I was able to do virtually everything via e-mail and phone. This was especially important to me as I am an OCD sufferer, and did not want to visit the dealership until a deal was agreed upon. James and his colleagues at Brilliance Honda stuck to our agreed upon price, and when I came in to exchange my check for the keys, the car, and some paperwork, the in-person process took less than an hour. Matt Darwit set me up with the electronics in the car; we got my favorite radio stations programmed and hands-free car phone set up before I drove off the lot. I would highly recommend checking out Brilliance Honda of Crystal Lake if you live anywhere in Northeast Illinois and are in the market for a new Honda. I can’t imagine an experience with less pressure, and if they don’t have the lowest price, they will certainly be close. I couldn’t be happier with my new HRV! Many thanks to James, Matt, and the rest of the team in Crystal Lake! More