Brilliance Honda of Crystal Lake

AJ was great and so was Vince love the car they were quick and did not have to spend all day James was great online quick and did not have to spend all day James was great online More

I was in Crystal Lake for work and had car trouble. The guys at Brilliance took care of me with customer service that left me shocked. I rolled in, they took my broken car in, had the paperwork done in 5 m guys at Brilliance took care of me with customer service that left me shocked. I rolled in, they took my broken car in, had the paperwork done in 5 minutes, and had me out on the road with a brand new loaner car from the lot. I was able to work stress free with dependable transportation while they took a look at my car. They got back to me the very next day via text (I couldn't answer phone at work) and had me all taken care of with a detailed report. Reasonable price, repaired vehicle so I was safe on the road again with confidence and without the additional stress and financial burden. I wish I lived local because these guys would be my exclusive sales and service provider. More

Jason was able make most of the process happen online beforehand in order to minimize the time required for the entire process. I believe better software and preparation can shorten the remainder of the beforehand in order to minimize the time required for the entire process. I believe better software and preparation can shorten the remainder of the sales process. More

We walked into the dealership and we we're welcomed by the person at the desk and he called for a sales person immediately. Matt Ring introduced himself and we sat and talked. the person at the desk and he called for a sales person immediately. Matt Ring introduced himself and we sat and talked. More

Eva was great! Very friendly and answered all the question we had. Was very helpful in getting the price that we were looking at getting question we had. Was very helpful in getting the price that we were looking at getting More

Pleasant experience. Knowledgeable staff. Very friendly. Would have liked to negotiate a better price for lower monthly payments but that seemed to be a no go. Gas tank was not full as promised. I miss the Would have liked to negotiate a better price for lower monthly payments but that seemed to be a no go. Gas tank was not full as promised. I miss the blind spot indicators in the side mirrors More

Eva was fantastic. She took care of me and my family and helped me find exactly what I was looking for and worked within my specified budget. helped me find exactly what I was looking for and worked within my specified budget. More

Tamara Hollaway and Darrell Herbert, both very helpful and great service in purchasing my car, and explaining the features on the Honda FIT. Also, James Keefe was a great initial point of contact. Will pu and great service in purchasing my car, and explaining the features on the Honda FIT. Also, James Keefe was a great initial point of contact. Will purchase again in the future. More

Took 3 1/2 hours to complete deal. Too long. Dealer management shorthanded. Don't like finance man always trying to up-sell. Matt-Excellent. management shorthanded. Don't like finance man always trying to up-sell. Matt-Excellent. More

Awesome team!! Always a great experience. Very friendly and honest. They go the extra mile every time to make sure we are happy. Would recommend dealership to anyone!! and honest. They go the extra mile every time to make sure we are happy. Would recommend dealership to anyone!! More