Brilliance Honda of Crystal Lake

I purchased a Honda without any financing in the fall of 2008. What was supposed to be a simple transaction turned out to be a very lengthy process. Justin was more than pushy regarding the add on warranty 2008. What was supposed to be a simple transaction turned out to be a very lengthy process. Justin was more than pushy regarding the add on warranty coverage that was in excess of $1000. (The product they sell is not even the Honda product.) Obviously, this is where they make their money and he was not going to take no for an answer. He would try to sell me it, I would decline, we would cover another part of the transaction, and then he would try again. I heard it all. "Someone was just in here yesterday and their repair would have been $5000 if not for their coverage. My girlfriend's invoice for her repairs is right here." Obviously bogus. When all else failed he started cutting the price big time. I feel sorry for anyone that purchases his product as Honda Care can be purchased over the internet for a good price if one so desires this coverage. I would not deal with them again. More

Very dishonest dealer. Upon agreeing on a price of a new car and the trade-in value I placed a deposit. When picking up the car, the dealer added accessories to mark up the price of the car and attempted to car and the trade-in value I placed a deposit. When picking up the car, the dealer added accessories to mark up the price of the car and attempted to revise the trade-in value that was agreed upon. The manager, Jeff Deters, should be sent to a training course on courtesy to customers. Incredibly rude, pushy and dishonest. Raising your voice at a client buying a car is not considered acceptable behavior. I am sure he does it because it has worked for him in the past, but not with me. Even putting this aside, the dealership was simply dishonest. Of course they are also refusing to return my deposit, which they should since they are responsible for stepping away from what was agreed upon, but they will have to fight this out with my credit card company. Please do yourself a favor and do not deal with this dealer, they will promise you a lot, and deliver none of it. They know you want a car, and they will use it to their advantage. As soon as you place a deposit, they will start changing what they agreed to in order to squeeze as much money out of you as possible. Don't get me wrong, some salesmen working there are regular good people, but the manager that runs the show is definitely not. More

We had a terrible experience with the dealership - - Warren Choe in particular. He was absolutely rude and ignorant. He was yelling at me and my husband. We were ready to sign the papers, and were in Warren Choe in particular. He was absolutely rude and ignorant. He was yelling at me and my husband. We were ready to sign the papers, and were in the process of writing the check when Mr. Choe started yelling again because we questioned the fact that even though we had already shook hands and had a deal, the deal was in fact changing once again, and they would not honor the promies the saleswoman made during the test drive and negotiation process. I have never been treated this way by a merchant before, and honestly, I was shocked that he would do this to a customer. If you want a good car dealer who is fair and offers reasonable prices, go to Sullivan Pontiac and ask for Mike Fink. Much better all the way around. Don't waste your time with Brilliance Honda. They are unethical, unreliable, and just downright nasty. More

My experience with the dealership was great. I found a vehicle online and went to go take a look and Mr. Ford was very helpful and willing to help. I am only 19 and I am used to salesmen treating me like vehicle online and went to go take a look and Mr. Ford was very helpful and willing to help. I am only 19 and I am used to salesmen treating me like a 6 year old that is not serious about buying. I was not pushed into the sale or anything. The price was incredible and I love the vehicle. It was a used car and as i was pulling away after signing the paperwork, the check engine light came on. They had me pull the car into the repair bay and checked it for me. They took care of the repair for me and were extremely helpful with everything. Legally they could have sent me away with the light on but they were happy to go above and beyond and do the right thing. More

Since dealing with Brilliance Honda, I can't even tell you how many people we've come across who had a similar experience with this dealership. There are certainly plenty of dealerships out there who woul you how many people we've come across who had a similar experience with this dealership. There are certainly plenty of dealerships out there who would be happy to have your business. Why would you go to this one with a reputation of being pushy and rude? We should have checked on dealerships more before we bought a car. I didn't know about this place before purchasing a car. I want to warn other people so they don't make the same mistake. Unless this dealership gets a new manager to replace Mr. Choe, I would stay far away from this place. More

Bought a 2005 Pilot at a great deal thanks to Mr. Choe...brought the car back in for service and the service dept. is great, nice people, good prices and very good techs. Definitely go to Brilliace Choe...brought the car back in for service and the service dept. is great, nice people, good prices and very good techs. Definitely go to Brilliace to buy a car, and especially get it serviced. More

i found mr. choe to be a rude and arrogant man. i don't know why anyone would purchase a vehicle from him unless they don't deal with him at all. he needs some anger management classes. know why anyone would purchase a vehicle from him unless they don't deal with him at all. he needs some anger management classes. More

My experience at Brilliance was exceptional. I was greeted with a friendly sales staff; they weren’t too “pushy” they gave me the space I needed to look for a vehicle that I thought suited me and they greeted with a friendly sales staff; they weren’t too “pushy” they gave me the space I needed to look for a vehicle that I thought suited me and they were readily available when I had questions. It was nice that they knew how to read their customers wants/needs. They were extremely knowlegable in the product line they had to offer. The process of purchasing my car went smoothly as well. Overall it was a great experience. More

Great Experience. The Salesman really payed attention to my needs and found the perfect vehicle! Don't waste your time anywhere else! my needs and found the perfect vehicle! Don't waste your time anywhere else! More

I have never had a better experience in my life. Thank you Mr. Warren Choe. I will never go anywhere else. I have never felt more comfortable and at ease. You explained everything completely. You are you Mr. Warren Choe. I will never go anywhere else. I have never felt more comfortable and at ease. You explained everything completely. You are a great asset the company. Thank you for everything that you did to make my purchase a pleasant one. To all who is reading this I recommend Brilliance Honda and Mr. Warren Choe. Don't listen to stupid people in all the other ratings. Obviously they are not smart. People always want everything for free. Mr. Choe was amazing and honest with me. Thank you and I love my new Accord. More