Brilliance Honda of Crystal Lake

I have done business with Jeff Deters for many years. I always love working with Jeff Deters of Brilliance Honda. He is a pleasant and professional manager to do business with. They are not the typical c always love working with Jeff Deters of Brilliance Honda. He is a pleasant and professional manager to do business with. They are not the typical car dealership because they do not play games with prices and really aim to please the customer. Jeff is a man of his word-when he says you are going to get something you will receive it and you will be happy. Making and keeping his customers happy is always his #1 priority. Ryan Hansen was my salesperson and was also wonderful to work with. He made sure I knew how to use all the gadgets in my new car before leaving. I highly recommend Brilliance Honda and their sales team to anyone who wants a pleasant experience buying a car. More

Wonderful service from start to finish. Brad came up and helped us right away, listened to what we were looking for and our budget and came up with a great deal. Everyone was kind and courteous and worked helped us right away, listened to what we were looking for and our budget and came up with a great deal. Everyone was kind and courteous and worked hard to make our experience as easy as possibke. Thanks for a wonderful experience!! More

Everthing about buying the car was great. Ryan is friendly, respectful and professional to work with. Our choice to buy the car from Honda was based on 1. The performance of the accord far exceeded a friendly, respectful and professional to work with. Our choice to buy the car from Honda was based on 1. The performance of the accord far exceeded any other car in the price range and 2. Ryans attitude was miles better than any other dealer in the crystal lake/ mc Henry area. More

Very pleased with everyone I dealt with at Brilliance Honda. Not only did I get a great price on my new Accord, but the financed rate Honda had given to me was beyond excellent. I would recommend to ask Honda. Not only did I get a great price on my new Accord, but the financed rate Honda had given to me was beyond excellent. I would recommend to ask for Ryan if you are seeking a vehicle. The vehicle i had chosen was there, so that made it alot easier. More

I visited this dealer for a test drive of the new Crosstour back in November. I told the salesman, Ryan that I was only curious and not ready to buy. I told him please don't call and harass me and Crosstour back in November. I told the salesman, Ryan that I was only curious and not ready to buy. I told him please don't call and harass me and when I am ready I will call him back. Two weeks ago I picked up the phone. He took me for an additional drive and when my wife stopped in the dealership on her own she was treated very nicely as well. I was able to structure a deal over the phone and picked up my car a few days later. I am was very pleased with the process and love my new car. More

Will go back and will buy another car from Ryan hansen.The over all buying the a car from them was great. Service department was great. When i drove in a loaner was waiting and the and the same wit hansen.The over all buying the a car from them was great. Service department was great. When i drove in a loaner was waiting and the and the same with a service person. Over all briliiance honda treaded us like a person not a number. More

I purchased a second car 5 months later. I was immediately recognized by the staff and treated with respect and kindness. They truly appreciate their customers and make you feel welcome. My sale immediately recognized by the staff and treated with respect and kindness. They truly appreciate their customers and make you feel welcome. My salesman called me the next day to confirm my Wife and I were completely satisfied. Thanks to Ryan, Warren and Dan for another great experience. Sincerely, Mark Levin, Crystal Lake, IL More

Never had a better experience at a dealer till I bought my daughter a used car from brilliance honda. Would Recommend this dealer to my family members. Ryan was my salesman and Warren was his manager and t my daughter a used car from brilliance honda. Would Recommend this dealer to my family members. Ryan was my salesman and Warren was his manager and they both did a fabulous job. Thank You Brilliance Honda. More

I have purchased 6 Hondas from Brillance and each and every experience was fun, pleasant and educational. All were very professional and honest. I have a "car buying hobby" and have experienced many de every experience was fun, pleasant and educational. All were very professional and honest. I have a "car buying hobby" and have experienced many dealers, techniques and sales people in various parts of the country. I have purchased every Honda model except the Ridgeline and S2000. I already have another model in mind--The CrossTour-- a little big for me but maybe I will try it anyway. Do your homework, know the value of your trade and the fair market price of your intended purchase. Be polite, reasonable and honest and you will be treated the same way. Remember the dealer has to make a profit in order to survive. More

This dealership uses "Bait and Switch" tactics. Was This dealership uses "Bait and Switch" tactics. Was provided an "No haggle internet price" via email from Bob Daniel (Internet Sales). Upon arr This dealership uses "Bait and Switch" tactics. Was provided an "No haggle internet price" via email from Bob Daniel (Internet Sales). Upon arriving at the dealership Bob Daniel handed me off to Evan Medsker (Sales & Leasing Consultant). During negotiations Jeff Deters (Sales Manager) offered a trade in value of 2/3 the price of Kelly Blue Book "Fair" Trade in value. When I was ready to leave the dealership, Jeff stated that he could give an additional $500 on the trade in and wanted to know what it would take to make the deal. I told him that I would have to talk with my wife and would be in the next day. The next morning I arrived at the dealership, picked the model of car that I wanted, and told them that they would have to do better on the trade in to get my business. Evan Medsker "talked" with his sales manager and agreed to an additional $500 for the trade in. I told them that they had a deal, shook Evan's hand and told him I could be in the next business day to sign the paperwork. The sales manager (Jeff Deters) asked for me to sign the paperwork that day so the sale would be in the current month, I agreed to return in the afternoon. That afternoon I received a call from Evan Medsker asking when I would be in, and he stated that all the paperwork was ready. I went to the dealership shortly after receiving the call to find that the paperwork was not ready. Evan Medsker offered to sell me a "protection plan", after I stated that I didn't see the need, he Evan stated that the cars do not come with any protection from rust, I still declined the "protection plan". Evan left me sitting for a period of time after I did not agree to buy the "protection plan", when Evan returned, he stated that the price of the car would be an additional $750 for the car. I got up, shook Evan's hand and said "Have a nice day". More