Brilliance Honda of Crystal Lake

I was recommended Max from my father-in-law as he had dealt with him in the past. I called in advance and talked about what I was looking for. I arrived at Brilliance and everything was set to go, car dealt with him in the past. I called in advance and talked about what I was looking for. I arrived at Brilliance and everything was set to go, car options, pricing and add on's. I made my choices, credit was approved and I was on my way. Picked up my car the next day cleaned, waxed and looking perfect. The entire experience from start to finish was top notch and clearly coordinated by sales. I would recommend anyone looking for a Honda to come here. More

Lazy, didn't give good information or a good deal. Expensive compared to other dealerships. Not friendly at all. Brilliance Honda is not all it's cracked up to be. Look around, there are better dealer Expensive compared to other dealerships. Not friendly at all. Brilliance Honda is not all it's cracked up to be. Look around, there are better dealers out there than these clowns. Stay far, far, away. More

I provided the above ratings for the following reasons: I found the experience as a whole to be low-pressure and business-like. I came to the dealer without an appointment on Thursday, May 19th and met with found the experience as a whole to be low-pressure and business-like. I came to the dealer without an appointment on Thursday, May 19th and met with an instantly likeable salesman, Max Ring. I advised Max of what I was looking to test drive (2012 Civic LX automatic) and we were off within minutes for a thorough/in-depth test drive/evaluation. Max was very knowledgeable about the 2012 Civic and straightforward in his answers. By the end of the day, I had a solid quote for the entire transaction that was more than fair and put down a down payment that afternoon by phone (Something I rarely do on a new car purchase). I picked up the car yesterday (May 21st) after a dealer locate was done, and it exceeded my expectations. I would, and already have, recommend both Max Ring and the Brilliance Honda team to my friends and family. Thank you for an excellent dealership experience. Gary DuHamel. More

This dealership had a good atmoshpher from the moment i talked to them on the phone. We set something up right away where i could come in and test drive which happened to be the day i purchased. Dealersh talked to them on the phone. We set something up right away where i could come in and test drive which happened to be the day i purchased. Dealership was also clean and well maintained making it presentable to the publics eye. I would recommend this dealership for hondas. More

It was a pleasure talking to and dealing with Mr. Herbert. He answered our questions directly and honestly and in a professional manner. We felt he was more than fair in our purchase. The Service Dep Herbert. He answered our questions directly and honestly and in a professional manner. We felt he was more than fair in our purchase. The Service Dept. personnel were prompt, friendly and did a fine job of installing leather seats and a spoiler. We will certainly consider using Brilliance Honda for any future automobile purchases. More

I purchased a new 2011 Honda CR-V. Darrell Herbert was the sales associate that helped me. Darrell was highly professional, friendly, and very well prepared to make my buying experience great. His produ the sales associate that helped me. Darrell was highly professional, friendly, and very well prepared to make my buying experience great. His product knowledge is excellent. He took the time to make sure I knew how many great features my new CR-V had before I left the dealership. Bottom line: Darrell makes car buying a very pleasant experience. More

Darrell was a pleasure to work with. He definitely took the time to listen, and make sure I was happy with my decision. I would definitely recommend Brilliance to anyone who is looking to purchase a new ve the time to listen, and make sure I was happy with my decision. I would definitely recommend Brilliance to anyone who is looking to purchase a new vehicle based on the customer service I received. Thanks again Darrell! More

We drove 4 hours to buy our car from Brilliance Honda and would do it again in a heartbeat. We were given a fair price and were given red carpet service by the sales representative and the dealership! We w would do it again in a heartbeat. We were given a fair price and were given red carpet service by the sales representative and the dealership! We will recommend Brilliance to our friends in Wisconsin and in Illinois. More

I was contacted by Max Ring to purchase new 2011 Honda Fit. He advised me that I could get a new Fit Sport like my old 2009. He advised me I could trade out and not pay any additional money out of pocket. Fit. He advised me that I could get a new Fit Sport like my old 2009. He advised me I could trade out and not pay any additional money out of pocket. I also could lower my interest rate. All of which happened. I really wasn't looking to get a new vehicle! My 2009 was out of warranty, so I did consider it. All went well and Max did as he said. I also kept my payment the same as for my 2009!!! I did not want a higher payment. The whole process went very smoothly and quickly. More

I bought my 2009 Honda Accord from Brilliance Honda in September, 2008. Last week I recieved a letter stating my interest rate and payments could be lower in a brand new Accord. I corresponded with Nick September, 2008. Last week I recieved a letter stating my interest rate and payments could be lower in a brand new Accord. I corresponded with Nick and we negotiated a tentive deal over email. He turned me over to Ryan Hansen. When I got there, not only was the deal the same, but the interest rate was even lower than Nick and I discussed! It was a hassel free, easy process and I actually enjoyed the experience! I have also used Brilliance Honda for the servicing of my 2009 Accord and will continue to do so with my 2011 Accord. Their service department is professional and efficient; they produce quality service at a reasonable price. In fact, my 2009 Accord needed new tires and Brilliance Honda Service gave me the most competitive quote! Definately a dealer worth doing business with. More