Brilliance Honda of Crystal Lake

We went to service the Honda accord we already had and decided to walk around and see the new cars. Max came up to us and asked if I wanted to test drive. A Honda fit and I did and fell in love with it, decided to walk around and see the new cars. Max came up to us and asked if I wanted to test drive. A Honda fit and I did and fell in love with it, so we talked numbers and got it. Then as we were signing the paperwork with Kip, he suggested we could get a new Honda accord too. So, my husband test drive that car and guess what, we got that one too. So the overall experience was great, thanks to Max and Kip. More

Our second purchase from Max & Jeff. My daughter is buying a new civic from them as is my ex-wife. I've sent folks to them. They are good guys and Brilliance is a terrific dealership. I'm a fan. buying a new civic from them as is my ex-wife. I've sent folks to them. They are good guys and Brilliance is a terrific dealership. I'm a fan. More

I have purchased three cars from this dealership: 2002, 2008 and 2012. My first experience was good but I was unhappy with how I was treated during my second purchase in 2008 as well as during several ser 2008 and 2012. My first experience was good but I was unhappy with how I was treated during my second purchase in 2008 as well as during several service visits. I told myself that although I love Honda’s, I would never go back to this dealership. I needed new brakes a few months ago and decided to take my car to the dealership after several years of abstaining. I was treated very nicely and was impressed with the improvement in service. Unfortunately my car was totaled in an accident a week ago. I called Brilliance Honda and Max was able to find me a car that perfectly fit my needs. He was fast, fair and friendly. He solidified a change in my opinion about this dealership and I now plan on returning to both service my current vehicle and purchase future vehicles. More

Darrell and the entire staff were helpful, informative, knowledgeable, but not overbearing. We went into the dealership to purchase one car and walked out purchasing 2. They were great. knowledgeable, but not overbearing. We went into the dealership to purchase one car and walked out purchasing 2. They were great. More

The price was right. The sales person (Max Ring) was low-pressure, courteous and knowledgeable about the products he was selling. The closing process was timely and efficient. low-pressure, courteous and knowledgeable about the products he was selling. The closing process was timely and efficient. More

Darrell was very accommodating and courteous. He handled the purchase process in a most professional manner. The pickup process was painless and Darrell was most helpful in the teaching of the "computer" sy the purchase process in a most professional manner. The pickup process was painless and Darrell was most helpful in the teaching of the "computer" system in the vehicle. More

The internet special on leasing is what attracted to this dealsership. Overall the dealership was efficient and timely regarding answering questions and working thru the lease arrangements. Good people to wo dealsership. Overall the dealership was efficient and timely regarding answering questions and working thru the lease arrangements. Good people to work with. More

It was easy to complete the transaction, the salesman and finance man were very knowledgeable and efficient. We were happy with our experience at Brilliance Honda. finance man were very knowledgeable and efficient. We were happy with our experience at Brilliance Honda. More

I was very happy with my overall experience. I got the exact car I wanted at an excellent price. All my questions were answered and obtaining financing was a breeze. Very friendly staff and wonderful sh exact car I wanted at an excellent price. All my questions were answered and obtaining financing was a breeze. Very friendly staff and wonderful showroom. More

I have always been treated with friendliness and politeness. The quality of their service department is terrific....always finishing the work on time, and the pricing is fair. It is, however, to politeness. The quality of their service department is terrific....always finishing the work on time, and the pricing is fair. It is, however, tough to purchase a new car at times because the buyer is usually bombarded with "extras": clear-coating, accessories, different warranty and maintenance packages, etc. Despite that, it is an excellent dealership More