Brighton Motors

Simple repair took three hours! Very unorganized and most of staff is just about the sale and the money and don’t really care about the customer. Very unorganized and most of staff is just about the sale and the money and don’t really care about the customer. More

The experience was smooth and fast. There was zero pressure and I believe I got a great truck at a great price. There was zero pressure and I believe I got a great truck at a great price. More

I got the vehicle I wanted, however, the folks at the dealership didn’t follow their commitments. We had in writing which I signed at the closing table, to replace the front brakes. One would generally a dealership didn’t follow their commitments. We had in writing which I signed at the closing table, to replace the front brakes. One would generally assume that means brake pads and rotors given the rotors on the truck are warped. It took me numerous calls just to find out exactly what they did. Turns out they just lubed the front guide pins, which didn’t resolve the issue. It seems like they want to do things as cheap as possible to protect their overhead. Instead of taking care of the client. I always take things objectively and did so with their past reviews. At this point I wouldn’t be surprised if they were true. I did call the dealership twice and left a voicemail for the manager who never called me back. Furthermore I asked for my license plate to be mailed to my home address and they called and told me it was at the dealership. When I called back they wanted to charge me to ship it to my house, eventually it was sent out with no charge but not after a short battle. This dealership was over one hour away from me and going back & forth is wasting significant time. Despite the fact that they didn’t honor their contract/agreement with the brakes. I gave them a chance to redeem themselves and sadly that wasn’t the case. I can’t say I would ever purchase anything from them again or refer friends & family. More

Kaelyn was a fantastic salesperson. They had gumption to get to know me and the drive to find a vehicle that mostly fit my needs and desires all within the budget I set. Kaelyn was atte They had gumption to get to know me and the drive to find a vehicle that mostly fit my needs and desires all within the budget I set. Kaelyn was attentive, listened well and patient with my decision process. She kept in contact with me while also abiding my boundaries for when to call or contact me with follow-up questions. Paul was the finance person. He was friendly but forward and a little pushy. However, HE DID NOT STOP UNTIL HE FOUND THE BEST FINANCING FOR ME. So while his personality could use a little tweaking, I was VERY impressed with his work ethic and would consider coming back in the future or telling others to check out Brighton Motors for a used car simply because of their work ethics. Note - The car had a defect when I drove off, and they did not hesitate to get a tow truck to me (45 minutes away) and get the problem fixed the same day. Fantastic service! More

Everyone was very polite but no one offered me any water. Thomas called prior to me getting there and warm the car for me to test drive Thomas called prior to me getting there and warm the car for me to test drive More

As a single parent my money matters. These guys went above and beyond to get me into my new vehicle. Best experience I've ever had buying a vehicle. When I say they delivered, they deliv These guys went above and beyond to get me into my new vehicle. Best experience I've ever had buying a vehicle. When I say they delivered, they delivered! Friendly and great value! More

I do NOT trust this dealership. I was lied to , delivery was 4 hrs late, wrong tires. The $900 dealer prep is robbery. I should have ran when I saw 4 BBB complaints VERY sorry I di I was lied to , delivery was 4 hrs late, wrong tires. The $900 dealer prep is robbery. I should have ran when I saw 4 BBB complaints VERY sorry I did business with this company. More

My vehicle was not inspected at all, unsafe for the road due to missing right front locking bolt for tie rod end that popped out of place while pulling into gas station. Good thing I wasn’t on the highway o due to missing right front locking bolt for tie rod end that popped out of place while pulling into gas station. Good thing I wasn’t on the highway or it might have fatal, luckily I’m a mechanic and fix my own vehicle. More

Everyone is very friendly and made the purchasing process easy. The only complaint I have is that when I took delivery the gas tank was completely empty (low gas light on) so the very first stop was the gas easy. The only complaint I have is that when I took delivery the gas tank was completely empty (low gas light on) so the very first stop was the gas station. More

I came from out of town to get my truck and they came through for me in the clutch🦾 through for me in the clutch🦾 More