Great Lakes Automotive Sales

Experience there was terrible. They wasted my time and money. I went to put the vehicle on the machine at muffler man and a list two page long came back wrong with the 2019 jeep. I They wasted my time and money. I went to put the vehicle on the machine at muffler man and a list two page long came back wrong with the 2019 jeep. I drove back and forth 2/3 days due to me having constant issues with the vehicle! They suck and sell LEMONS! More

This place is a joke. Won’t return calls. Haven’t even received my license plate. No warranty information. No paperwork from final sale. Nothing. Absolute joke. Won’t return calls. Haven’t even received my license plate. No warranty information. No paperwork from final sale. Nothing. Absolute joke. More

avoid at all costs con men only want to make a sales doesn't matter if they commit fraud to do it doesn't matter if they commit fraud to do it More

If I could give negative stars I would! !! Stay clear of this dealership. They are nothing but liars and scammers!! I co-signed for my son to purchase a 2018 Audi from them on 8/1/25. Too !! Stay clear of this dealership. They are nothing but liars and scammers!! I co-signed for my son to purchase a 2018 Audi from them on 8/1/25. Took it to the Audi dealership a few days later to have it serviced and everything checked out. To our surprise the vehicle has over $10,000 of serious work needed some being structural and the topper is it has no air bags which is ILLIEGAL. I was calling and texting my salesman Will almost daily as it is almost impossible after they take your money to get a return call or any help. He refused to let me speak to a manger or anyone higher up. Also, we purchased a warranty with the vehicle which is their other scam... Low and behold our claim was denied because all of the issues were "preexisting". When I explained the situation to Will he denied it and said no we wouldn't sell a vehicle like that. Well, you did and now my 20 yr old son is screwed on his first big adult purchase. They also stated they will not help get the claim approved unless we bring it to them for service. No where in the contract does it state that. But we have been trying for over 3 months to get a service appointment with Brighton Motors and the mailbox is full and of course no one will return your call. My son has continuously been calling and today finally "Bob" returned his call about purchasing a vehicle and as soon as my son mentioned no he's been trying to get service on his car for 3 months the guy got skittish and said oh I'll transfer you to service. Of course, same crap no one will answer the xxxx phone or return your calls!! Getting a lawyer is probably the one way to get resolution with these hacks. My salesman won't even answer our calls or texts. Horrible company and salesman. The owner should be absolutely ashamed of this shady business he owns who constantly scam people and knowingly selling xxxxty vehicles!!!! All the 5 star ratings on here is a complete joke. They were probably written by the dealership themselves. More

The staff was very polite and professional. They handled my purchase and trade very efficiently! I would recommend them to friends and family! They handled my purchase and trade very efficiently! I would recommend them to friends and family! More

From the time I walked in the door they were on the case .how they could help answer all my concerns and got me a nice car.would recommended to anyone else looking for a new car .how they could help answer all my concerns and got me a nice car.would recommended to anyone else looking for a new car More

Bought a used Lexus June 4th. Mohamed Ahmad, also known as Mike Jones pushed and pushed a “wrap service warranty “ on me. I declined 6 times. At 7:45pm when I ask to see the contr Mohamed Ahmad, also known as Mike Jones pushed and pushed a “wrap service warranty “ on me. I declined 6 times. At 7:45pm when I ask to see the contract it has a 4,500 .00 warranty attached. Mike said “ if you really don’t want it you can cancel it tomorrow at no charge. I contacted “First Automotive” the alleged policy holder. They instructed me to contact the dealer who instructed me to contact First Automotive and so on. This is a self insurance scam. Brighton Motors never bought an insurance policy on my behalf…they keep the money and if your car has an issue they fix it in there shop. If they close or go bankrupt your “policy” is worthless. Good luck trying to cancel ! If you do succeed you don’t get your money back it pays off that amount on your loan. Don’t do business with these people & don’t buy a warranty ifrom any dealership. More

If I could give this business zero stars, I would. I strongly advise against purchasing a vehicle from this dealership. BUYER BEWARE. For those seeking an explanation, here is what happened: I vis I strongly advise against purchasing a vehicle from this dealership. BUYER BEWARE. For those seeking an explanation, here is what happened: I visited the dealership intending to trade in my vehicle, which I still owed money on, to see if they would cover the remaining loan balance. My car had a small dent on the hood, roughly the size of a golf ball. While I was test-driving a vehicle, the staff inspected mine. When I returned, they asked if I would file an insurance claim for the dent, claiming it would cost them $1,200 to repair. They specifically instructed me to say it occurred in a parking lot so it wouldn’t cost me anything. This was dishonest and unethical. I refused to make a false insurance claim and told them I would take my business elsewhere. Only then did their tone change, and they suddenly agreed to pay off my vehicle in full. Second, I was made to wait for hours. By the time we began the paperwork, I was mentally drained and just wanted to leave. They rushed me through the process and buried additional warranties in the fine print without clearly explaining them. One such warranty added $5,000 to the total cost. They repeatedly claimed I was getting a "deal," but said the only way to offer it was by increasing my monthly payment. Third, after the sale, they completely ignored my attempts to follow up. I called over 30 times across three days. When someone finally answered, I was told I'd receive a call back but that never happened. I followed up again, got the same promise, and still heard nothing. I have screenshots from a salesperson assuring me someone would be in touch “ASAP.” That never happened either. Fourth, make sure the dealership requests a 10-day payoff amount for your trade-in while you’re present. Do not let them delay. It took them over three days to contact my bank. When I reached out to the bank myself, they were confused and told me no request had been made. Meanwhile, interest continued to accrue, which meant the actual payoff amount increased, potentially leaving me responsible for the difference. To anyone considering doing business with this dealership: Record everything. Document everything. Thankfully, I kept all my paperwork and screenshots. I don’t know if they saw from my license plate that I’m a veteran and assumed I’d be an easy target but I will not be taken advantage of. This business has a pattern of misrepresentation, which can constitute a breach of contract. Don’t let them deceive you, you have consumer rights. I will be posting this experience on every platform available: Google Reviews, Yelp, BBB, Facebook, and relevant veteran community pages. I also intend to contact others who have had similar experiences to determine if they’ve filed complaints with LARA (Licensing and Regulatory Affairs). I will be filing a formal complaint with LARA and strongly encourage others who have had negative or unethical dealings to do the same. The dealership already has four complaints on record. I’ll also be posting screenshots and documentation elsewhere (unfortunately, Carfax doesn’t allow photo uploads). To be clear: After nearly a week, someone finally reached out, and we scheduled a time to address the issues they caused. However, this is not praise, it is the bare minimum. It does not erase the experience I had, nor does it change my recommendation. More

We bought A 2021 Ford Explorer from this dealer about one month ago. It was good and alright for like 3 days. Then the check engine light came on. Well for A car that we paid 20k for. That's A problem!!!! month ago. It was good and alright for like 3 days. Then the check engine light came on. Well for A car that we paid 20k for. That's A problem!!!! So I got my code reader and read the codes. Evap stuff oh well. But not right. I was like that's sus. I looked at the clear distance. Aka distance since someone reset the computer. If you did the math the computer was cleared one or so miles before they photographed the car. Alright. Sus!!! Ok so we call them. They say they did work to warrant clearing the computer. But could not provide A work order or receipt. They claimed they put thousands into it. So today I go in to work everything out. Tell them everything that was said above. The salesperson said the owner before them cleared the codes! Well that changes the claim. So in conclusion these people are liars. And you should never buy A car from this dealer or there partner dealers. Stay far away. And even if this does get righted. This review stands. By then it will have taken over A month and A bad review to fix this. So this review stands no matter what. Thank you for reading about our experience. More

Awful experience. Didn't do anything they said they would i.e. clean car, replace a wiper blade, gave us car with empty gas tank This is why used car dealers are vi Didn't do anything they said they would i.e. clean car, replace a wiper blade, gave us car with empty gas tank This is why used car dealers are viewed poorly. Will never recommend them. Filing a complaint with BBB AND DMV. Salesperson more concerned about getting his lunch. Told us they weren't making any money that's why finance office wasn't doing our paperwork. Horrible experience. Asked for warranty. Too close to closing time for them to include it in the transaction. More