Bright Bay Mazda - Service Center

The Service Employees in this Dealership are second to none ! ALways courteous and friendly , going above and beyond expectations to ensure that the Customer is happy. Upon pick up of my vehicle after r none ! ALways courteous and friendly , going above and beyond expectations to ensure that the Customer is happy. Upon pick up of my vehicle after routine service, I commented that all I need do to complete the cars upkeep was get it washed, but kept forgetting. My Service Rep, Bret, asked if I had a few minutes. Thinking he needed to check something, I replied that I did. After approximately 15 minutes or less, he handed me back my keys and said my car was now washed !! I didn't recognize it when I exited the dealership because it had been REALLY filthy from muddy trips Upstate ! THAT'S just one example of above and beyond ! More

The team was amazing and especially accommodating as my part was delayed and they extended the use of the loaner car without question. I will and have recommended this dealership. part was delayed and they extended the use of the loaner car without question. I will and have recommended this dealership. More

Everyone was awesome! I Personally loved the video of my car with the tech going over my concerns! I Personally loved the video of my car with the tech going over my concerns! More

I appreciate the service video so I can make informed decisions and the ability to wait in a comfortable environment. decisions and the ability to wait in a comfortable environment. More

They always help out espiecally Callie ,Ken and Steven thank you always goes out of the way ! thank you always goes out of the way ! More

Seamless service from start to finish. Staff were friendly and very helpful. Waiting area was comfortable. In and out in less than an hour. Staff were friendly and very helpful. Waiting area was comfortable. In and out in less than an hour. More

As always, my visit to Bright Bay Mazda was an excellent experience. My CX-5 was due for an oil change and NYS Inspection; the service revealed that the car would soon be in need of an alignment and new rea experience. My CX-5 was due for an oil change and NYS Inspection; the service revealed that the car would soon be in need of an alignment and new rear brakes. We agreed upon doing the alignment at that visit but new brakes were reserved for a future visit as they had just entered the "yellow" stage. I asked if they should be done immediately and was assured that they could wait. That is probable the first time I have been talked out of a sale. I find the staff most welcoming, respectful, polite, and helpful every time I am there. More

Bright Bay. Great place to purchase and maintain your car. Everyone from sales to service have been welcoming and helpful. I would and have recommended this deal Great place to purchase and maintain your car. Everyone from sales to service have been welcoming and helpful. I would and have recommended this dealership. Thanks More

I've been going to Bright Bay Mazda since 2010. and as always, their work is excellent. Everyone is professional, yet friendly. They never push work that is not needed. and as always, their work is excellent. Everyone is professional, yet friendly. They never push work that is not needed. More

Bret Hoyt was personable and professional. Service was for oil change and inspection. Other maintenance items were found, estimate provided, that I plan to address in the near future. The fron Service was for oil change and inspection. Other maintenance items were found, estimate provided, that I plan to address in the near future. The front right tire that had been leaking since before our last visit to Bright Bay March 2023. At that time the technician put the tire in the dunk tank but did not see any evidence of a leak. He adjusted the valve hoping that would solve the issue. It did not. Tire was an annoyance for the most part but nothing more than 2 lbs of loss between tire air checks. We had exceptionally cold weather in January and the tire sensor lit up on the dash board. This time the technician removed the tire from the rim and found a nail inside the tire by the sidewall. Nail head was broken off on the outside that's why the technician couldn't find the leak March 2023. The tire was not repairable. Luckily I had purchased the tire and rim warranty at the closing 4 years ago. We received a tire at no cost to us. SCORE! The waiting area was clean with comfy chairs and "breakfast" bar with stools. Complimentary coffee, tea, water and snacks. TV remote was there so I was able to change from political channel to TBS to watch old episodes of Friends. All this and a great view of Red Miata. Even though Garden City Mazda is within 5 miles of my home I will travel the extra miles to have Bright Bay service my Mazda. More