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Bright Bay Mazda - Service Center

Bay Shore, NY

4.8
384 Reviews

384 Reviews of Bright Bay Mazda - Service Center

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November 29, 2023

Walter the Service advisor was great with providing repair details/updates, and technicians work found exemplary; would highly recommend. More

by DDLOPEZ.WORK
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter
November 24, 2023

Excellent service attention to detail professional team that really takes care of you. I had an unexpected issue and they fit me in and made sure my car was safe to drive. They listened and were responsive More

by traceygroomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic that did video
November 23, 2023

Service employees were very helpful. Overall experience was great but my vehicle was not fixed. Brakes still squeek, just have to deal with it as I don't have time to run back and forth More

by LNJC73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woman but don't remember her name
November 22, 2023

Prompt attention to my wheel (rim) repair. Looks great! Thank you so much. Dropped my CX5 off on Saturday and had it back Monday afternoon! More

by drecp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Mounce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service - Walter
November 17, 2023

Love the service ! Walter the service consultant is professional and goes above and beyond to service his customers . He is an asset to your company and deserves a rais More

by BRNDEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Banville
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2023

I can’t remember exactly but I think the name of the person who helped me was Callie. She was very helpful and the experience with updates sent to my phone was very efficient. More

by MHANNSGEN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Callie
November 16, 2023

It was easy to make an appointment. Staff were efficient, informative and professional. We waited during service and the waiting room was very comfortable —appreciated the wi-fi, coffee More

by LFLEISH1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
We just had service, not sales at this time
November 15, 2023

They have a comfortable waiting room with refreshments and bathrooms. They come out to you if questions need answers . Someone comes out to ask if you need anything periodically More

by japu304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Ayala
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard A.
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2023

Excellent service. The communication from the dealer was great, the staff was friendly, and the service was completed in a timely fashion. More

by denisdapuzzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter from the Service Department.
November 12, 2023

All of the staff was very friendly and the appointment began on time. I will be happy to return. More

by GREGORY.ATHERTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard A.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't recall the names, but everyone in the shop, sales floor and various reception desks were polite and professional.
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