Bright Bay Mazda - Service Center

Very pleased with the overall service. Exceptional. Recommend to many. Friends and family. Callie worked very very hard to assist in reducing the final service statement. We need this w Exceptional. Recommend to many. Friends and family. Callie worked very very hard to assist in reducing the final service statement. We need this world with people like her. Very sincere kindhearted and hardworking More

My experience with Bright Bay Mazda, I considered was good. Honest and good communication. Very good customer service. good. Honest and good communication. Very good customer service. More

Always excellent. From sales through service. Good products supported by great people at Bright Bay! From sales through service. Good products supported by great people at Bright Bay! More

From Chris in sales to Walter and Callie in service automotive specialists Keith. Owning my first Mazda my experience as been spectacular. I love everyone I have an encountered. And I am a Mazda girl f automotive specialists Keith. Owning my first Mazda my experience as been spectacular. I love everyone I have an encountered. And I am a Mazda girl for life. Actually Bright bay Mazda girl for life. Thank you! Everyone More

I’m very disappointed with the service area. They push non needed services. It took over 2 1/2 hours for a simple oil change and the place was empty. That included the service area. Looked like They push non needed services. It took over 2 1/2 hours for a simple oil change and the place was empty. That included the service area. Looked like no one works there. I will not be returning. More

Dealing with Walter was great, as usual. I appreciate his expertise and assistance when I bring my vehicle in for service. I appreciate his expertise and assistance when I bring my vehicle in for service. More

Totally Disappointed! I received a courtesy ride to work and was left stranded. Walter my service tech called me several times along with multiple texts to request my appr I received a courtesy ride to work and was left stranded. Walter my service tech called me several times along with multiple texts to request my approval to get my money yet was unconcerned about me getting back to the dealership when the repair was complete. It seems it was ready at 330pm I am so used to my car being parked outside of my work daily and I was so engaged at work I forgot to follow up with the dealership which I realized I had not heard from the dealership until walking out and not seeing my car after work. I was expecting my phone to ring when my car was ready but Walters excuse to me was he did not want to disturb me at work however he didn't mind multiple calls to me to request authorization so he could get paid. Walters' excuse was absolutely unacceptable, especially as I have been a long time customer to that repair shop. Callie and Glen have always made sure to take care of me! They are the reason I maintained my loyalty. Walter did not even offer to deduct my unnecessary Uber cost from my bill. Horrible experience!! More

Work was performed in a professional and timely manner. The video of the inspection was informative and very cool. The video of the inspection was informative and very cool. More

Great service! It was kinda fast. They have water and I think some coffee you can take. It was kinda fast. They have water and I think some coffee you can take. More

Every time I come to this service center they treat me great. Callie C. is always very helpful and accommodating! The video that the mechanics send when doing the inspection is super informative, especial great. Callie C. is always very helpful and accommodating! The video that the mechanics send when doing the inspection is super informative, especially for people that aren't that car savvy. I would absolutely recommend coming to this service center! They also have complementary snacks and beverages in the waiting area. More