Bright Bay Mazda

Very happy customer Have been looking for a new car for months. John the salesman showed me every car on the lot. He then had the perfect car for me in preowned I found Have been looking for a new car for months. John the salesman showed me every car on the lot. He then had the perfect car for me in preowned I found my dream car and I was out of there in 2 hours and I was elated. Thank you so much. You should go to them because they will actually have your best interest at heart and will help you to make the best decision. Thanks soooo much. More

No matter what they tell you...they're a fraud I was interested in a used Nissan pick up on their lot. Knowing what the truck was worth... The price I was quoted was beyond the book value. The sale I was interested in a used Nissan pick up on their lot. Knowing what the truck was worth... The price I was quoted was beyond the book value. The sales person ,john.. Told me.. Come inside, let's see what I can do. While sitting at johns desk... I saw a promotion leaflet stating family pricing for police officers. I and my 3 children are all police officers. John came back and lowered his inflated price down $1000. As I inquired about "the family price for police"he stated he wasn't aware of the dozen or so fliers that were on his desk. I left the dealer... Shaking my head. I returned 3 days later and made a reasonable offer on the vehicle to john, which in turn he brought to his manager, jimmy. John returned and told me jimmy would like to speak to me... We went to the cubicle where jimmy was and I was told he overpaid for the truck when he bought it at auction in New Jersey and he was losing money already. At this time bright bay owned this truck sitting on their lot for 163 days with no sale on it. I told jimmy because he overpaided for it doesn't mean I'm going to over pay for it. Once again jimmy lowered the inflated price slightly and we couldn't agree. Now I started getting regular e- mails and phone calls from bright bay asking about my intrest in the pick up. A manger ... Kevin e-mailed me and said call me... We'll work something out. I called and left a message on voicemail with Kevin. Got a call back from Scotty telling me his boss Kevin told him to call me. After briefly tell Scotty about what was happening and about the family pricing for police officers...which BTW...they all had amnesia about... He said he would talk to Kevin and call me back. At this point we were $2000 apart on a deal... I called john and told him .... I'll come up $1000 and you come down $1000 and we'll make the deal happen. Then I got a call back from Scotty... Who said Kevin told him a rock bottom price ...WHICH WAS $1000MORE THAN JIMMY TOLD ME !!!! These guys all sitting in the same area... DONT EVEN SPEAK TO EACH OTHER!!! Well, needless to say... The truck is still sitting on bright bays lot... They own it over 5 months and will continue to BC it's overpriced. Never heard back from salesman john.... Scotty... Kevin... Jimmy...ect... And the all seem to have no memory of the promotional fliers at the dealership they had printed up for family pricing for police officers. This place is the worst .... And the attitudes displayed by them were horrible. They just couldn't pull off their con this time around... Just beware of these guys. More

Friendly, but bad overall experience. I recently purchased a car from Bright Bay Mazda. It was a Certified Pre-owned CX-9. The Price was great for CPO car, so I made the decision to go f I recently purchased a car from Bright Bay Mazda. It was a Certified Pre-owned CX-9. The Price was great for CPO car, so I made the decision to go for it. Based on what I had seen online of the car and what I was told, it looked like an excellent deal. I planned my 6 hour (each way) trip to get the car. At the end of the day, the car had a decent amount of damage (scrapes and bad touch-up paint) that was never disclosed along with some other cosmetic issues. Most of the paperwork was done prior to my arrival and I ended up spending 2x the amount of time I was told I’d be at the dealer. I wasn’t really given any documentation on the car, explanation of services performed before delivery and the wrong warranty booklet. The car only had a half of tank of gas and considering the $379 vehicle prep fee, the car was horribly detailed. I later reached out the dealer who I worked with via email and met in person and told him about the experience above and that the car was missing the power tailgate feature that was in the listing. I mentioned that I wanted to let them know rather than leaving a review on a website like this, but after not hearing back about my concerns, I figured I’d share my experience. More

Best dealer I ever felt with Went to see rich and Lou to help my daughter by a used Mazda. Omg. Thanks guys. You are the best. His is he 5th car Ive gotten at bright bay for me o Went to see rich and Lou to help my daughter by a used Mazda. Omg. Thanks guys. You are the best. His is he 5th car Ive gotten at bright bay for me or my family. Absolutely the best buying experience always. And I've been the the mill and had had it with car dealers and salesman. I'm at bright for life. Sorry Lou. Your stuck with me 💪 Alan n More

best car buying experience ever i must say billy the salesman was the best and easiest to deal with made my mom so comfy he even called her his mom put us in thecar we wanted even up i must say billy the salesman was the best and easiest to deal with made my mom so comfy he even called her his mom put us in thecar we wanted even upgraded for same deal i went to about 4 other dealers and the salesman were rude pushy and didnt want to help exactly opposite of billy he is def. a major benifet to your dealer im gonna tell all my friend and family to see him hes just so funny and if i was single he could have been lucky with me dont go nowhere else see billy and thats it More

A CREDIT TO THE INDUSTRY STAFF WAS PLEASANT, KNOWLEDGEABLE, PROFESSIONAL, AND HONEST THROUGHOUT ALL PHASES OF PURCHASING PROCESS. WERE RECEPTIVE TO OUR QUESTIONS, NEEDS, AND STAFF WAS PLEASANT, KNOWLEDGEABLE, PROFESSIONAL, AND HONEST THROUGHOUT ALL PHASES OF PURCHASING PROCESS. WERE RECEPTIVE TO OUR QUESTIONS, NEEDS, AND CONCERNS. WOULD RECOMMEND TO FAMILY/FRIENDS. More

Phenomenal from start to driving off the lot Excellent customer service, super friendly, finance guy was great, walked us through the process very fluently and effectively. I know I will be comin Excellent customer service, super friendly, finance guy was great, walked us through the process very fluently and effectively. I know I will be coming back for my next car purchase! More

bait and switch Made it all the way to the end of the deal, contract signed and all, and they tried to sneak in a $600 fee. Terrible experience overall. They were ter Made it all the way to the end of the deal, contract signed and all, and they tried to sneak in a $600 fee. Terrible experience overall. They were terrible with the paperwork More

Made it happen Made the deal happen when other dealerships couldn't come close. My rep was Jonathan and he was astute and on point . So far I have only good things Made the deal happen when other dealerships couldn't come close. My rep was Jonathan and he was astute and on point . So far I have only good things to say More

Had a great experience with the dealership in general, and John in particular. No hard sell or pressure, just a relaxed and informative atmosphere. He knew the car in detail, answered all of our questions and John in particular. No hard sell or pressure, just a relaxed and informative atmosphere. He knew the car in detail, answered all of our questions, and followed up with us when we needed additional info. We could have saved a few bucks at another local dealership, but chose to buy here at Bright Bay because of the buying experience. More