Bright Bay Mazda

Making the service appointment to getting my car, the service department made everything a beeeze. service department made everything a beeeze. More

We found James to be very knowledgeable and his non aggressive demeanor very comforting. His non pressured approach allowed us the time we needed to discuss our options and come to a rational decision aggressive demeanor very comforting. His non pressured approach allowed us the time we needed to discuss our options and come to a rational decision. More

I am deeply grateful to James for stepping up to the plate and doing everything he could to get me out of my Mazda CX 30 lease, which I was extremely unhappy with because I know Mazda Corporate was not plate and doing everything he could to get me out of my Mazda CX 30 lease, which I was extremely unhappy with because I know Mazda Corporate was not going to consider my microphone issue a top priority thus leaving me with a vehicle that I would be extremely unhappy with for three years. James help me find the perfect Mazda CX 5 for me which I have purchased/financed. Again, I am very grateful to James for helping me with this situation and for having all the patience between me & my boyfriend who purchased his own Mazda CX 5 More

Good service with no pressure to purchase unnecessary components. Overall the service experience was pleasant. components. Overall the service experience was pleasant. More

Victor was super helpful, I love that they communicate via text message. Made the transaction super smooth via text message. Made the transaction super smooth More

Very clean. Everyone was very friendly and professional. Waiting room was nice with complimentary snacks and drinks. Quick service too. Everyone was very friendly and professional. Waiting room was nice with complimentary snacks and drinks. Quick service too. More

Helpful with the sale of the car. Victor was a fine person to deal with. I didn;t feel pressured by the sale rep. Too a bit to long for the delivery of the automobile, as another c Victor was a fine person to deal with. I didn;t feel pressured by the sale rep. Too a bit to long for the delivery of the automobile, as another client kept interrupting us. I would recommend this dealership without reservation. Thank you. More

friendly, did the job showed what was needed and did it. Mazda best car I ever had Mazda best car I ever had More

All Help was professional and courteous. Used cars for sale were in nice condition. Selection was very good. My husband and I were disappointed in the truth of advertising. The vehicle we wa Used cars for sale were in nice condition. Selection was very good. My husband and I were disappointed in the truth of advertising. The vehicle we wanted to purchase was clearly advertised as certified vehicle but when we questioned our sales person he said it was pre-certifiable and that it would cost another $899 if we wanted to certify. This is not what we understand the Mazda certification to be. I will say that the sales team was accommodating and waived the certification cost. Next we went to finance part of the vehicle. We have excellent credit and we should have received 7.9% interest fee as advertised on your website the day we were financing for excellent credit but 8.5% was the best that they would do. Unfair with our credit score. We were told by Manny in finance that it was based on the risk of the car when we were only financing less than half of the sell price. So basically I give your dealership an average score because the people were all professional but the advertising practices are unfair to all consumers. BTW when we test drove the car our sales person and I noticed a thumping when the brakes were applied. We asked to have it check out. When we picked up the car I asked if the brakes were checked for the noise. The technician said that it was oxidation on he rotors. After driving the car the thumping noise did not go away so now we are bring the car in for service. I appreciate the fast accommodation but wish this was looked at a little more carefully before we picked up the car. We went looking at several Mazda dealers. To be honest others engaged in "creative advertising" but not all. It was refreshing to work with some dealers that was upfront about all cost. It might be something that Brightbay may want to consider. I would recommend your dealership to others and already have. It would be nice to simplify the process. Thank you for listening More

We continue to have excellent experiences with Bright Bay. This is our second vehicle purchased their and the 3rd service experience. The video overview of the vehicle during service is great. Bay. This is our second vehicle purchased their and the 3rd service experience. The video overview of the vehicle during service is great. More