Bright Bay Lincoln

STAY AWAY FROM BRIGHT BAY LINCOLN!!! Domenick, the STAY AWAY FROM BRIGHT BAY LINCOLN!!! Domenick, the dealer, had managed to lure me and my husband all the way from NJ (a 90-minute drive each way!) pr STAY AWAY FROM BRIGHT BAY LINCOLN!!! Domenick, the dealer, had managed to lure me and my husband all the way from NJ (a 90-minute drive each way!) promising us to "make us happy", to give us 17-18K as the trade-in value for our current Lincoln (based on the Car Fax we sent him via email), to "be flexible with the asking price for the used Lincoln" (which, btw, was over 2K above book value). "Don't worry," he said, "we will make a deal." Really? Upon arrival, and before even checking our car, Domenick stated, "when I offered the 17-18K I didn't know the car had 3 accidents." Really? Didn't you have our email with the car report in front of you?...At this point my husband was already suspicious that honesty was probably not his strong suit, but we decided to give it a fair try (after all, we were 90 minutes away from home). Upon seeing the car and taking it for a short drive Domenick gave us this compelling speech about him being the "number 1 at the dealership, and why?", he asked, "since I am an honest guy!!!" Really? I guess that offering us 16,700 for our car should be considered honesty, after promising 17-18K. I guess that asking for the same exact price advertised online is also considered honesty, after luring us to Long Island under the false premise of "being flexible with the price". I also guess that offering us to pay 24K for the difference between our car and the used Lincoln we wanted to purchase + installing a new DVD system in the car, but then have the manager Tom show up and increase the price to $24,700 and no DVD is considered honesty in the eyes of Bright Bay Lincoln. My husband had more than enough of this "honest" manner in which these guys do business, that the one thing that he wanted was to leave, which we did. Since I really liked the car, my husband agreed to have me text Domenick and ask him if we could close at 24K, as per his initial offer. Domenick, who had texted me the day before "I'm sure I will make you guys happy, I spoke to the owner and he will step up on the trade..." (really? by offering us less? yup, we were so happy that we couldn't stop ourselves from doing the happy dance), ended up offering us $24,500. We asked for an additional minor discount (even $50, just to get this done with), but then these guys came up with a 1K expanse on "the truck" that they weren't aware of before (really?) and thus couldn't do $24,500 but only $24,700. Honesty at its best... At this point we started our way back home to NJ, relieved that we didn't do business with this Bright Bay Lincoln, which is anything but bright! Unless you have the same definition to the word honesty as these guys have, I would recommend that you STAY AWAY FROM BRIGHT BAY LINCOLN!!! More

My experience with Max Greenberg has been amazing. I have been leasing with him since 2010 and he is a top notch guy who cares about his customers. He goes above and beyond to help you get the best deal and been leasing with him since 2010 and he is a top notch guy who cares about his customers. He goes above and beyond to help you get the best deal and come out an extremely satisfied customer. I recommend his expertise to anyone looking to get into a Lincoln!!! More

My sales professional Max was very friendly, knowledgeable and helpful, I would give him and A+ I would highly recommend this dealership, everyone was professional and I purchased a beautiful knowledgeable and helpful, I would give him and A+ I would highly recommend this dealership, everyone was professional and I purchased a beautiful vehicle for a great price. Amber Schneider More

My experience here was horrible. I was going to be leasing a car and my parents were going to be buying a car. My parents needed a lot of paper work done and Arthur did nothing but talk out of both si leasing a car and my parents were going to be buying a car. My parents needed a lot of paper work done and Arthur did nothing but talk out of both sides of his mouth, he didn't call the bank like he told us he didn't even process anything he claims to have done. He wasted my time by making me go back and forth to look and test drive cars and told me we could pick up our cars on Saturday and then never called anyone back and didn't even fill out any of the paperwork he claimed to have all ready. This dealership sucks and they treat people like your time is nothing. I would highly recommend NEVER coming here. Arthur never had a intention to sell my father a car or lease me one. He is a LIAR and not even MAN enough to call people back. This place sucks end of story More

Great experence with Max, the entire dealership was great as well. I don't know why people have given Bill a poor comment, he was very helpful to my husband and I, everyone there made our experience great. I as well. I don't know why people have given Bill a poor comment, he was very helpful to my husband and I, everyone there made our experience great. If anyone wants to buy a car, I'd honestly recommend this dealership without thinking twice, and to ask for MAX to help out, the guy is very honest and he is great at what he does!! We will definitely go back to this dealership in the future!! They are #1 and I'd say they definitely do the right thing by the customers, definitely there to sell you an honest automobile, they don't beat around the bush like most dealerships do. Thank you everyone, especially Max for such an excellent car buying experience!! More

I cannot speak for the sales department as I purchased my car at a dealership that has since closed; I have become extremely familiar with the service department as my 2011 Lincoln MKS has been there for rep car at a dealership that has since closed; I have become extremely familiar with the service department as my 2011 Lincoln MKS has been there for repairs at least 5 times. Although the poor quality of the vehicle is no fault of the dealer, it becomes their fault the car has had to be returned to the service department days after being told the problem has been addressed. I have also been told numerous times that the "squeaks and creaks" I am hearing are normal driving noises. While this may be the case with an older vehicle with 100k miles, I cannot accept that this is true for 1 year old car (purchased new) with barely 20k miles. As frustrating as getting repairs done at Bright Bay is, it pales in comparison to the dealer's loaner car experience. Not only must you wait at least a week before a loaner car is available (which can be a major problem when your car is leaking an unknown fluid on your driveway), but each time I have been graced with a loaner it is filthy inside and out. As the last repairs I had done were extensive, I had the loaner for several days and after day 2 I had the car thoroughly cleaned inside and out at my expense because I could no longer ignore the cigarette ashes on the ledge of the driver's door and dashboard, the build-up of crumbs and stickiness of spilled beverages, the layer of haze on the windows and windshield, or the lingering odor permeating from all areas of the car. Whoever is responsible for the loaner cars at Bright Bay should be a little more concerned with the condition the car is given to the customer instead of the amount of gas in the car when it is returned. After the experiences I've had at Bright Bay and conversations I have had with owners of foreign luxury cars, it is extremely likely my next purchase will be an Infiniti, Lexus, BMW or something similar as it seems these dealers are much more attentive to the needs and concerns of their customers. More

Max was an excellent sales associate who gave us the feeling he was working for us. He paid attention to detail throughout the sale, and at no point did he have better things to do like a lot of other d feeling he was working for us. He paid attention to detail throughout the sale, and at no point did he have better things to do like a lot of other dealerships I've been to. The transaction was smooth and went without any real snags/unforeseen fees/hidden costs. Even after we left and found a discrepancy with the car, Max said, and is currently in the process of getting us reimbursed for a bad battery that we found out about the next day. He is readily available by phone and truly makes cares about his job. I strongly recommend utilizing him and his knowledge when buying a car at this dealership. In fact I have already given his cards out to several people I know and referred him to them. A+ Max, thanks again for your continued help. More

"Bill" in the finance department is a NASTY, sarcastic person. When questioned about his itemized bill which differed from the salespersons, his true colors came out. He stated, "We can do whate sarcastic person. When questioned about his itemized bill which differed from the salespersons, his true colors came out. He stated, "We can do whatever we want with these numbers!" "Bill" has a pugnacious (tough guy wanna-be) attitude. He was also eating while we were sitting with him(ill mannered). So very unprofessional, he will rush you and not explain much to you. I would NEVER buy from Bright Bay Lincoln again. Buy Honda. More

We just returned home with our 2nd Lincoln MKX, both leased from Bright Bay. We were so pleased with our 2010 model we decided to move into a 2012. Max Greenberg patiently walked us through all the leased from Bright Bay. We were so pleased with our 2010 model we decided to move into a 2012. Max Greenberg patiently walked us through all the upgrades in our new car. Being seniorcitizens, we were concerned about the new technologies we would encounter, but Max took all the time necessary to walk us through everything, making sure we were able to handle the new systems before allowing us to leave. Our thanks also to Tom, the sales manager, who worked so easily with us to make things happen, and to Bill, for handling the paperwork and financial process so smoothly. Dealing with Bright Bay, on 2 occasions now, has been a friendly, no-pressure and professional experience.We strongly recommend you stop in the next time you are in the market for a new car. More

Our overall experience with Bright Bay Lincoln Mercury has been and continues to be outstanding. That's why we always came back when it was time to buy another car. Our salesman, Max Greenberg, was ext has been and continues to be outstanding. That's why we always came back when it was time to buy another car. Our salesman, Max Greenberg, was extremely professional and knowledgeable at all times. He always took that extra step, and went over and beyond to guide and assist us in finding the right car. This was not an easy task as we loved and owned our Lincoln Town Car for many years. Not many cars compare to this, especially when you're trying to work within a cerain budget. Well, together we found the right car and we couldn't be happier. We absolutely love our new car! We also couldn't have done it without Bill's expertise in Finance. We love you Max and Bill! We couldn't ask for any better service than what was offered to us at Bright Bay. We would highly recommend Bright Bay for all of your new/used car sales and service needs. They are #1 in our book! Thank you, thank you, thank you, and may you all have a very Happy Holiday and Happy New Year, too!! More