Brigham-Gill Chrysler Jeep Dodge Ram

I am a Midway client who used Brigham-Gill for my warranty work. I was never more excited when my original warranty expired and I was able to purchase an extended warranty to work with Midway with ev warranty work. I was never more excited when my original warranty expired and I was able to purchase an extended warranty to work with Midway with everything. The staff is friendly, but the quality of work is not what I'm use to at Midway. More

This was a first time purchase for my daughter who just graduated from college. Chris Pitts, her salesperson, treated her with respect, provided her with all the info she needed to make a good decision, an graduated from college. Chris Pitts, her salesperson, treated her with respect, provided her with all the info she needed to make a good decision, and had excellent follow-up. Since we were helping her cross-country via phone, it was important to us that she have a good working relationship with her salesperson. He went out of his way to make her feel comfortable and help her with her first car purchase. We also worked with the Sales Manager (Brian) and Business Manager (Ryan) and found them to be equally knowledgeable and polite. We would definitely recommend this dealership - very well run, great guys, professional, and we feel that we were treated fairly regarding the final price. Thanks so much. More

I had an accident with my 2007 Jeep Gran Cherokee, and initally had brought my car into service for repair. After the insurance appraisal the body shop was quick to order the correct parts that were neede initally had brought my car into service for repair. After the insurance appraisal the body shop was quick to order the correct parts that were needed to fix my vehicle. After additional work it was decided that my car would be totalled due to additional damage that was not noted during the initial insurance appraisal. The service department was wonderful and did everything they could to help me while the Cherokee was in there care. I decided to shop for a new vehicle at this dealership, since I had received such good service in the repair shop. I worked with Chris Cavaleri, who was wonderful and very informative. He helped me to decide between another Grand Cherokee and a Commander. He showed me everything that they had, and explain the difference and qualities that each had. He also test drove both models with me and answered all of the questions that I had. He was not pushy, or abraisive and allowed me to take all of the time that I needed to take when making such an important purchase. I am happy to say that yesterday I picked up my 2008 Commander, and it was due largely to the service that we received from Chris. I have shopped at other Chrysler Jeep dealerships in the area and have never been as satisfied as I was with Chris, and the rest of Brigham-Gill. I would definately reccomend Chris Cavaleri as a sales person, and I will be returning here for any additional sales, or service needs!!! More

Needed service work done. Was not happy with the "diagnosis" done. Contacted the service manager. He was rude, and treated his coworkers like they were idiots. How can a dealership that promotes how "diagnosis" done. Contacted the service manager. He was rude, and treated his coworkers like they were idiots. How can a dealership that promotes how good they treat people keep a jerk like this employed ? My Grand Cherokee overheated, and rather than fix it, they wanted to put a new motor in it....just so they could make the big bucks. My service advisor could not rationalize why i needed a new motor rather than a head gasket....claimed the lower end of the motor "could be" ruined...but rather than find out...guess what ? Lets just cover our own xxxxx....not fix the REAL problem...took it to another dealership...they diagnosed it and.....get ready....fixed it...no lower end problems...its been 2 months...I paid way way less than the estimate from the insightful Brigham/Gill...I DO NOT & WILL NOT RECOMMEND THIS DEALERSHIP, unless you wanna get ripped off...! More

I went to this dealership back in January and am rather appalled at their lack of "friendly" customer sevice & overall sales management. I made an offer on a 2008 -year old vehicle-(Sticker price $26,***. appalled at their lack of "friendly" customer sevice & overall sales management. I made an offer on a 2008 -year old vehicle-(Sticker price $26,***.**) and offered 25k and would pout $ down for it that day. I have outstanding credit as well and went through an hour of number crunching with the salesman. The manager refused to budge on the price in "any capacity"...which i have heard 1st hand from several close friends about Brigham Gills "lack" of working any (even slight) deal out w/the customer...Therefore, many of them in turn bought Jeeps @ the Midway Dealer in Framingham instead, due to Brigham Gills poor sales department. Needless to say, the car I made an offer on (for $1,700 less mind you) is still sitting on BG's lot rusting away, now almost 6 months later. All because they would not take 1,700 off. Now they are stuck w/it, depreciating $ each day it sits there... I have to say, I may have paid more, but due to the lack of their 'unfriendly' bargaining tricks, I lost total interest, just for the principal of it. Nowadays, i smile everytime I drive by with my new 2009 SUV & give them a lil' "beep beep" on my way by. :) More

I visited several area Jeep dealers before I purchased my new Wrangler. I found that Brigham Gill had the most knowledgable and friendly sales staff of any of them. I am very happy with the experience I had new Wrangler. I found that Brigham Gill had the most knowledgable and friendly sales staff of any of them. I am very happy with the experience I had there and would definitely buy another car from them. I have been back for service and found the staff in service to be outstanding. More

I WAS INVOLED IN A TERRIBLE ACCIDENT WITH MY BRAND NEW CAR. I CALLED THE BODYSHOP AT BRIGHAM GILL AND ONCE THEY WERE INVOLVED, IT WAS A WIRLWIND OF EXCELLENCE. THE OFFICE STAFF TOOK COMPLETE CONTROL OF I CAR. I CALLED THE BODYSHOP AT BRIGHAM GILL AND ONCE THEY WERE INVOLVED, IT WAS A WIRLWIND OF EXCELLENCE. THE OFFICE STAFF TOOK COMPLETE CONTROL OF IT ALL. A COUPLE OF WEEKS LATER MY CAR WAS DELIVERED TO ME LOOKING BETTER THAN IT DID WHEN I BOUGHT IT. THEY WERE ON MY INS COMPANY LIST AND INFORMED ME THEY ARE ON ALL THE LISTS FOR ALL MAJOR INS COMPANIES. THE QUALITY AND SERVICE WAS THE BEST I HAVE EVER SEEN. I WOULD RECOMEND THEM TO ANYONE FOR AUTO REPAIR FOR ANY TYPE OF VEHICLE. I ALSO WAS ABLE TO TAKE A TOUR OF THE FACILITY AND WAS AMAZED AT THE STATE OF THE ART EQUIPTMENT USED TO MAKE MY CAR BEAUTIFUL. More

Just bought a car from this place and the only reason we bought here was because of a price we could not turn down. Since the time we agreeed to purchase, sales thought their job was done and customer serv bought here was because of a price we could not turn down. Since the time we agreeed to purchase, sales thought their job was done and customer service was almost non-existent. There was a commincation break down between the dealer and my insurance company where I had to get involved for no reason, They did not fix problems that they said they would prior to me picking up the car, the car had new scratches on it after the sale and before the pick-up for which I had to bring it back in, not to mention crumbs still in the car from the previous owner. To top it off, they did not acknowledge my initial deposit on the final balance statement until the calculator came out. The only good thing was that a sales rep did not come with me on the test drive. Overall, just not a pleasant buying experience. More

I bought many cars in my day, and all from new car dealers. The day I walked into Brigham-Gill I thought i walked into a "spa". The salesperson greeted me and said" Welcome to Brigham-Gill... How can dealers. The day I walked into Brigham-Gill I thought i walked into a "spa". The salesperson greeted me and said" Welcome to Brigham-Gill... How can I help you today". I told him a was looking for a new Wrangler. Before I new it I was on the test drive. When we got back to the dealership my salesperson walked me thru the dealership to the service dept. He told me that they have been family owned and operated for 40 years. They had retired tech shirts in frames on the service dept walls, he also said they have currently 15 employees that have been there for over 15 years. Also the have a beautiful service drive thu entrance and loaner cars. I said to myself "loaner cars for a jeep this place is great. Next thing I knew I bought the jeep. It was great I met the general mgr, the service mgr , a service advisor and a parts clerk all of them thanking me for the business and they told me the look forward to seeing me. I wasn't buying a bentley but I felt I was! More

With the exception of the generally good demeanor of the service department my experience was horrible. I purchased a "new" pacifica with 5000 miles (general manager's car) and the experience has been down service department my experience was horrible. I purchased a "new" pacifica with 5000 miles (general manager's car) and the experience has been down hill since then. First I couldn't test drive the actual car supposedly because it had 4998 miles on it and they wouldn't be able to sell it "new" if it had 5000 on it, needless to say that was a mistake. The salesperson quoted me an interest rate that the finance guy couldnt offer, the salesperson said the warranty would be extended to include the 5000 miles on the car at time of purchase which I have since found is not true. The car was delivered with coffee stains and smelling like onions and with buffing scratches on the hood. Since then it has been back for service no less than 8 times and still is going back. The sales experience in hindsight was deceptive and the repair experience was abysmal with a smile. Don't buy a car from here. More