Brigham-Gill Chrysler Jeep Dodge Ram

Terrible Service Do not ever go to this dealership. Everyone from sales, to finance to even management are all highly incompetent. I have never dealt with a business t Do not ever go to this dealership. Everyone from sales, to finance to even management are all highly incompetent. I have never dealt with a business that has this many unprofessional employees. What should have been an enjoyable experience of buying a brand new car has been an absolute disaster. Craig in sales started off great but quickly showed his true colors of a typical sales man and passed the problems on to others. Jim in finance is highly unprofessional, didn’t even bother to shake hands, would not answer questions and could not wait to get me out of his office. Sarah in finance is by far the worst out of all of them. Her childlike behavior and condescending attitude reflects what type of person she is. The saying “the customer is always right” obviously was never instilled in her. Instead of exhibiting respect for customers she hangs up on them. As far as management goes, they don’t exist when customers have issues. They ignore endless phone calls and clearly do not want to take accountability for their useless employee More

18 GC Summit bought a 2018 GC Summit from Ali. it was a good experience it took about 2 hours to trade in my truck and drive out with a new one. the service was gr bought a 2018 GC Summit from Ali. it was a good experience it took about 2 hours to trade in my truck and drive out with a new one. the service was great a couple days after buying it the air suspension compressor seized. they got me in the next day first thing and had a loaner waiting for me and fix the problem later that day. More

My Deam Car realized Ever since giving up my last Wrangler in favor of a, ahem, minivan when my daughter was born, I had dreamed of getting one back. The daughter is 13 n Ever since giving up my last Wrangler in favor of a, ahem, minivan when my daughter was born, I had dreamed of getting one back. The daughter is 13 now, and the time had come. I kind of dreaded the process, remembering the stress of haggling and feeling pressure. Felt none of that here, and I drove away with my dream car after actually enjoying the process. Everyone at the dealership was friendly, no pressure at all. Vee, my salesmen, was especially excellent, giving me all the options I had and being patient while i decided, and not pushing anything on me at all. I couldn't have been more satisfied. More

A Tale of Fabulous Customer Service I purchased a 2013 Jeep Grand Cherokee from Brigham Gill's used car outlet in Hopkinton, MA. The process was seamless and Bill Fox was great. But that I purchased a 2013 Jeep Grand Cherokee from Brigham Gill's used car outlet in Hopkinton, MA. The process was seamless and Bill Fox was great. But that's only one reason why I would recommend this dealership. After a week with my beautiful vehicle I noticed a "clunking " sound in the drivetrain. I called the dealership and they were great and took the vehicle in very quickly. However when I got it back, the "clunking" was still there. They arranged that I bring the Jeep into the main dealership in Natick. Since this is a 3 hour round trip drive for me, they arranged for a loan car (they did not have to do this) for me to drive. I was met by Tom, the Service Manager, who was aware of my situation. He road tested the vehicle with me, identified the issue and arranged for my loaner car. He then turned me over to Ed, an excellent service advisor. I was in and out in 45 mins in a brand new Jeep Grand Cherokee ( Now I want a new one!!). However the tale is not over yet!. When I went to pick up the vehicle, I drove a few miles and the "clunking" was back. Darn it! But I returned to Brigham -Gill Service immediately. Ed and Tom were there to help. They were not frustrated with me, but rather they jumped on the issue right away, Tom had a tech ride with me and he heard the issue. They were as concerned with how I was feeling as much as they were with the problem itself.. Tom was so concerned that he arranged for the part I needed to be ordered, had one of his personnel drive to my house on Cape Cod, drop off a loaner (again a new (Grand Cherokee), and pick up my vehicle. NOW THAT IS SERVICE! They did the same to pick up my vehicle! I was very impressed and you should be too.The vehicle is fixed and runs great now. As I think about it, they could have given me a very typical response and pushed me out and on my way. But they didn't!! Instead they all took a personal interest in the matter and stuck with the issue until it was fixed. and I am sure at considerable expense too. They made me feel great and, honestly, I can't stop talking about their service to anyone who will listen. The GM should be proud of this group of Customer Service Experts. I am a Brigham- Gill customer for life now! Thank you Tom, Ed, Bill Fox and all the technicians that worked on my car . You guys are the best! More

Wonderful car buying experience Vee (Vidong) was such an exceptional help! He’s honest, helpful, and he didn’t pressure me at all. The financing people were awesome as well. Sarah he Vee (Vidong) was such an exceptional help! He’s honest, helpful, and he didn’t pressure me at all. The financing people were awesome as well. Sarah helped me square away my leasing and she did a fantastic job. I would recommend seeing Vee for all your Jeep needs. Great experience!! More

Brigham-Gill has always been good to me! I love Brigham Gill, they have always been so nice to me and go out of their way to make every visit a pleasant experience! I do recommend Brigham- G I love Brigham Gill, they have always been so nice to me and go out of their way to make every visit a pleasant experience! I do recommend Brigham- Gill to anyone looking for a good dealer! More

Great service and help getting everything set up and paperwork completed. Took care of the registration and initial inspection. Wanted a plow installed on new truc and help getting everything set up and paperwork completed. Took care of the registration and initial inspection. Wanted a plow installed on new truck, which they took care of so I was able to drive off the lot ready to go! Honest reps will tell you like it is and dont play games! More

Service and bluetooth repair All the people in the shop are friendly and give thorough explanations of the work done. Even the courtesy ride guy was great. Great job all around! All the people in the shop are friendly and give thorough explanations of the work done. Even the courtesy ride guy was great. Great job all around! More

so easy from start to finish my salesman was awesome. no problem getting the price I wanted to on the new vehicle and the price I wanted on my trade. one of the easiest cat purcha my salesman was awesome. no problem getting the price I wanted to on the new vehicle and the price I wanted on my trade. one of the easiest cat purchases I have ever made. More

Great experience Very friendly and accommodating place , I have bought 7 vehicles from there and would not go anywhere else. Very happy with all they do for my famil Very friendly and accommodating place , I have bought 7 vehicles from there and would not go anywhere else. Very happy with all they do for my family and friends. More