Bridgewater KIA - Service Center

Not helpful or imformative I used this service center a few times. I did not like how I did not get time with the people at the desk. I felt like I was just a number that they c I used this service center a few times. I did not like how I did not get time with the people at the desk. I felt like I was just a number that they could not wait to push through. When I would ask questions about my car, I felt that I wasn't getting the full answer and I would have to pull answers from the people at the desk. I asked questions about a warranty, and I could not get a ton of information. After going to another service center, turns out I was never told that the questions I was asking about would be running out of time for being replaced under warranty. I will not be going back to this center. After speaking with another service center for just a few minutes, I learned more about my car and the questions I had previously asked than I ever did at this service center. And, I now have to pay out of pocket for something that i should have been told was under warranty and the warranty was expiring soon. More

Excellent all around person I've know Jimmy for a long time...he is not only a good salesman but he is also a good friend. I purchased a KIA Sportage from him. He is a great sale I've know Jimmy for a long time...he is not only a good salesman but he is also a good friend. I purchased a KIA Sportage from him. He is a great salesman and really helped me . This is the second car I purchased from him.. and I'm sure it will not be the last. I would definitely recommend people to him. He is genuine and I feel that he is always looking to help you if needed. Thank you, Jimmy for being a great person and for all your help. Joanne Capalbo More

No Service Service Dept Brought my 2017 Sorent EX after Tripple A charged a dead battery. Dealership never called about status so I called day 2:00 pm and was told they were Brought my 2017 Sorent EX after Tripple A charged a dead battery. Dealership never called about status so I called day 2:00 pm and was told they were working on the car. Called again at 4:00 pm and was told the battery tested low but was good and was not eligible for a warranty replacement. I was then placed on hold for 10 minutes after I asked the price of a new battery since I didn't want to get stuck on the road. I called back and was told the Parts Dept hasn't responded to the their call. Only after I physically went to the dealership was I able to get a quote on a new battery that was then installed. The Service Dept seems to have new people who are brain dead with no regard for the customer or any concept of service. More

Transmission Troubles Resolved I bought a new 2017 Sportage from Bridgewater Kia 18 months ago. About every 200 miles or so while driving the automatic transmission would slip into I bought a new 2017 Sportage from Bridgewater Kia 18 months ago. About every 200 miles or so while driving the automatic transmission would slip into neutral. The transmission would re-engage by taking my foot off the gas. Needless to say this was frightening and somewhat unnerving, especially when you were pulling into the fast lane on a highway doing 70 mph. They couldn't diagnose the problem even after they hooked me up with a "flight recorder" which monitored my engine conditions when this happened although the data captured by this device did show the engine racing when the transmission slipped into neutral. Kia authorized the installation of a new transmission. Bridgewate Kia let me have use of a courtesy car for the duration of the work. I went and picked up the car and as I was pulling out of the dealer lot I noticed two fractures in the windshield running parallel to one another from the dashboard up that looked like stress fractures that occurred when they put the new transmission in. I immediately drove back and with no questions asked they returned the courtesy car to me while they had a new windshield installed. I picked it up a few days later and within 24 hours the same problem occurred with the trannie popping into neutral. About a week later it happened again and I took it back. Bob, the Service Manager came out and took the car for a ride. Needless to say it didn't happen as it never does in those situations. When he got back to the lot he went and retrieved a Tablet from his office and after searching the Kia dealer website saw that just two days prior a new software update specifically for the transmission was available. He loaded it and I have drive 1600 miles now without a problem I want to thank Bob and Bryant, my Service Advisor for all of their prompt and courteous attention that led to this issue being resolved. They did everything that you could expect from a car dealership and I want to thank them. Hopefully they won't see me again for this issue. More

I own a 2004 Oldsmobile Alero. I have always taken the car for service at Kemper since Fennessey Buick went out of business. I trusted them to service anything that should be done at the time - tires, pl car for service at Kemper since Fennessey Buick went out of business. I trusted them to service anything that should be done at the time - tires, plugs, oil change, etc. However, my car began to buck and the service light came on at 41,000 miles. I called Joe, he told me to bring it in as soon as possible. I had it there the next morning at 7am. When I drove there, the light never came on again so, they sent me home, thinking it was a fluke. I had mentioned the bucking before at my regular service checkup. "hardly think it could be transmission at that mileage"-- so, I went on my merry way only to encounter a problem again on a long stretch from PA to Jersey. This time, the bucking and the light remained on forever. Since it was a Saturday and I had to get to work on Monday I took it for service at a Goodyear service that is opened on Sunday. They had to keep it overnight to really find out what was wrong. Unfortunately for me, my electric system from the ORIGINAL (2004) ignition wires, Ignition modual, Ignition coils, crank senson, etc. had to be replaced. My bill was absorbent. They saved me the parts for any proof necessary. My plugs had the 2004 tag on them. How could this be an oversight on a 7 year old car. I trusted your dealership. Believe me I will tell anyone I know who goes to Kemper my very expense story and will never, ever, come back again. Kemper has been around a long time, my son's first car was a used Pontiac. It started in any kind of weather and he loved it. I trusted --- never, ever again. A copy of this letter will be sent to the CEO. More