Bridgewater KIA - Service Center

Quick and professional service All the staff are very friendly; appointment times are honored. Sitting in the upstairs lounge, you are can watch your car being serviced. The mechani All the staff are very friendly; appointment times are honored. Sitting in the upstairs lounge, you are can watch your car being serviced. The mechanic that I had was very professional. More

Alex Navarro is an incredible salesmen. He helped me out a lot I would highly recommend working with Alex and the bridgewater Kia management team! a lot I would highly recommend working with Alex and the bridgewater Kia management team! More

My visit was for service. I waited for my car and the wait was not long. They took care of everything & even took care of a recall that I wasn’t aware of. I will definitely have my car serviced here aga wait was not long. They took care of everything & even took care of a recall that I wasn’t aware of. I will definitely have my car serviced here again. More

The ease of drop off and pick up impressed me at Bridgewater Kia. Jaime was extremely helpful and patient helping me diagnose a very simple problem I was having with the car. I was in and out in no Bridgewater Kia. Jaime was extremely helpful and patient helping me diagnose a very simple problem I was having with the car. I was in and out in no time. More

very helpful and cooperative sevice rep was very cooperative when i asked to move up my appt. to an erlier one because of a threat of an afternoon snowstorm. oil change was done q sevice rep was very cooperative when i asked to move up my appt. to an erlier one because of a threat of an afternoon snowstorm. oil change was done quickly and effiently More

Always satisfied Polite staff, they keep you informed of progress. Great experience buying a vehicle and with my continued service of my vehicle when it’s due for an o Polite staff, they keep you informed of progress. Great experience buying a vehicle and with my continued service of my vehicle when it’s due for an oil change ect. More

Excellent service! This was my first visit to bridgewater kia and i was amazed at the quality of service I received. I dropped off my vehicle around 730am and had an app This was my first visit to bridgewater kia and i was amazed at the quality of service I received. I dropped off my vehicle around 730am and had an appointment at 11 for routine service and a service action. I received a phone call from my advisor, Jamie before 11am telling me that my vehicle was complete and even ordered a part covered under warranty! I was also happy to see they washed and vacuumed my vehicle! I will definitely be chosing bridgewater kia for all my service needs. More

Poor service. No loyalty Motor was replaced. Brought my car back for several problems Kia told me they could not find anything wrong until I insisted there was something wr Motor was replaced. Brought my car back for several problems Kia told me they could not find anything wrong until I insisted there was something wrong with my car. After 10,000 replacement motor they will not honor any warranty to fix my motor More

service I was unhappy with Jaime Cano. He did not ask about my Fuel Reimbursement. When I went to pick up car. He gave me my bill, asked if he used coupons I was unhappy with Jaime Cano. He did not ask about my Fuel Reimbursement. When I went to pick up car. He gave me my bill, asked if he used coupons I had giving him when I dropped care of in morning. He said he did not have them. I said I had giving them to him. So he looked & said I only gave one. I said gave you two. Finally he found them both & adjusted my bill. Just was not happy at all with Jamie. Since I have been coming to the Service Dept for 7 years. Always deal with Bob Dempsey which is wonderful. Always greets you by name & does the fuel reimbursement. Now everytime I come in you have new people in Service. A really big turnover which I'm not happy with. More

Refused to honor their own coupon , dishonest and rude. Dishonest , rude scammers , and terrible customer service. I dropped my Kia off for a diagnostic scan / report due to a check engine light and recall. Dishonest , rude scammers , and terrible customer service. I dropped my Kia off for a diagnostic scan / report due to a check engine light and recall. I was told the cost for a diagnostic scan was $134, for which I signed. However , I found a coupon on Bridgewater Kia’s website for a FREE diagnosis scan test and report on any Kia vehicle with the presence of any warning light. I received a bill of $75.09 upon pickup of my vehicle. I presented the coupon and I was told that by Carol , my service coordinator, that she could not accept the coupon because an additional evac scan was performed. When I reminded her that nothing was authorized, she said , “Oh that’s what you signed for , up to $134 of diagnostic tests. “ I was never told about any differentiation between tests or scans. When I asked for Bob, the manager, he proceeded to say that he did not agree with me or the coupon - and was not waving any charge. Carol was rude and said, “ Technically, we are already charging you for a half hour of service, when we should be charging you for an hour.” Followed by , “ I could go ahead and charge you the full $134 , if you’d like?” So, tell me Bridgewater Kia... Was I charged for additional scan or for a half hour of service? They both tried to add that coupon should have been presented at write up, when it did not say that anywhere on the website or printed coupon. Thank God I took a screenshot of the original coupon yesterday because when I checked the website an hour or so after I left the dealership , surprise... it now says must be presented at time of write up. — Nice trying to cover yourselves. They tried to make excuses and it was clear that they did not want me to walk out of that dealership without paying anything. Bottom line, they did not honor a coupon provided on their website for the service stated , signed for and provided. I will be following up with the owner of the dealership and will never do service with them again!!! More